Rita has sold two properties for us in the last two years. On both occasions she has found successful buyers when we thought it would be a hard job. First time was due to an extended time on the market with an unsuccessful agent. Second most recent was with a tenanted property and an untidy tenant. Rita went the extra mile by turning up early and ensuring the home was fit for the Open Homes. The tenant also restricted access which also made selling more difficult. Rita soon found a purchaser who came in with a very low offer and she worked with them to get the offer into our ball park for sale price. Rita is extremely communicative, friendly to work with, goes above and beyond to achieve a sale and absolutely our go to agent for the Auckland North Shore market.

Rita Oliver

star   5   (24 reviews)

I am writing to provide feedback and a rating for the exceptional service provided by Lili Ma of Barfoot & Thompson Browns Bay during the recent sale of our family property at Takapuna, Auckland. On a scale of 1 to 5 stars, we would confidently rate our experience with Lili Ma as a 5-star experience. From our first meeting, Lili Ma demonstrated impressive professionalism and in- depth knowledge of the local real estate market. Lili expertly guided me through the entire process, including market trends, and helped me make informed decisions. What stood out the most was her outstanding communication and responsiveness. Lili Ma was always available to answer our calls and emails promptly, ensuring we were informed at every step, which made a potentially stressful process feel seamless and stress-free. Lili Ma attention to detail was evident, especially when she coordinated numerous viewings efficiently, successfully navigated potential buyers’ negotiations and provided great advice on preparing the property for market. We truly felt that Lili Ma had our best interests at heart and went above and beyond our expectations. We could not be happier with the outcome of the transaction and our experience overall. We would highly recommend Lili Ma to anyone in need of a dedicated, knowledgeable, and professional real estate agent. Thank you again for all your hard work and expertise. Sincerely, Leslie and Wayne Hallford

Lili Ma

star   5   (80 reviews)

Yin Yin and Helen were always very communicative and helpful. We saw a number of their houses while we were looking, and we found their attention to detail at every property exceptional.

Yin Yin

star   5   (64 reviews)

Lili was the perfect partner for us on our selling journey. She's all about the client experience - working really hard for us and doing all sorts of things that showed she genuinely cares. I also think she's a master salesperson. She knows the market, she knows buyers, and she figures out what all the people involved need beforr gently and expertly guiding everyone there. We'd partner with her again in a heartbeat and couldn't recommend her more highly.

Lili Ma

star   5   (80 reviews)

Becky is a highly professional and diligent agent who always goes above and beyond for their clients. Their hard work, attention to detail, and commitment ensured the homeowner received the best possible price for their property.

Becky Zhu

star   5   (71 reviews)

Top agent, her knowledge is outstanding and communication could not have been better. Care and understanding of many phone calls a great listening ear and prepared to go the extra mile for her client.

Isobel Pope

star   5   (45 reviews)

Working with Nicole to buy our recent home was a fantastic experience. She handled everything for us, and the whole journey felt incredibly smooth from start to finish. Buying a house is supposed to be stressful, but we felt supported and confident the entire time. Thank you for making this such a positive and stress-free process!

Nicole Penny

star   5   (92 reviews)

Isobel was engaging right from the start. Her friendly and bubbly personality made us feel well at ease and we knew we were in good hands. She was knowledgeable of the area, professional throughout the entire process and kept us in the loop with regular communication. We would recommend Isobel to all.

Isobel Pope

star   5   (45 reviews)

Bob and Becky were not only a safe pair of hands. They communicated excellently, were fast, diligent and ensure they managed everyone’s process with precision. Would recommend to any buyer or seller.

Bob Voss

star   5   (78 reviews)

I am thrilled to provide this testimonial for Gina Gao Working with her was an exceptional experience from start to finish, and I cannot recommend her services highly enough. Gina is the epitome of a true professional. Their deep market knowledge, strategic approach, and keen eye for detail were instrumental in helping us sell our project. She consistently delivered great results, ultimately securing a deal that exceeded our expectations. She was always proactive, keeping us informed at every single step of the process. We never had to wonder what was happening. There were several times when I needed to reach out with questions late in the evening, and they were always responsive, patient, and helpful. Knowing we had an agent who was genuinely there for us, anytime we needed, provided immense peace of mind. If you are looking for a real estate agent who will treat your goals as their own, communicate flawlessly, and get you outstanding results, your search ends with Gina

Gina Gao

star   4.9   (21 reviews)

I am thrilled to provide this testimonial for Gina Gao Working with her was an exceptional experience from start to finish, and I cannot recommend her services highly enough. Gina is the epitome of a true professional. Their deep market knowledge, strategic approach, and keen eye for detail were instrumental in helping us sell our project. She consistently delivered great results, ultimately securing a deal that exceeded our expectations. She was always proactive, keeping us informed at every single step of the process. We never had to wonder what was happening. There were several times when I needed to reach out with questions late in the evening, and they were always responsive, patient, and helpful. Knowing we had an agent who was genuinely there for us, anytime we needed, provided immense peace of mind. If you are looking for a real estate agent who will treat your goals as their own, communicate flawlessly, and get you outstanding results, your search ends with Gina

Gina Gao

star   4.9   (21 reviews)

I had an excellent experience working with Gina on the sale of my home. From the very beginning, she impressed me with her professionalism, attention to detail, and genuine sense of responsibility. What stood out to me most was how involved she was in every step of the process — not just the sales part. Before the house even went on the market, Gina helped me prepare everything. She gave really practical advice on presentation and even on how to arrange furniture and decor for the photos and open homes. Her sense of style and understanding of what buyers respond to made a huge difference. The photos and the overall presentation turned out amazing, and I honestly think that helped attract the right buyers quickly. Throughout the campaign, Gina stayed proactive and honest. She always kept me updated after each open home, sharing buyer feedback and realistic insights about the market — never overpromising, but always finding ways to achieve the best possible outcome. I really appreciated how she balanced professionalism with warmth and patience. The Auckland market isn’t exactly easy right now, but she still managed to get a result that met (and slightly exceeded) my expectations. That says a lot about her negotiation skills and commitment to her clients. I’m genuinely grateful for Gina’s hard work and would happily recommend her to anyone looking for an agent who truly cares, pays attention to every detail, and goes the extra mile to get the best result.

Gina Gao

star   4.9   (21 reviews)