Sue is very easy to communicate with and very responsive. She is professional with a warm approach and we were very comfortable interacting with her. At one of our open homes when Sue was on holiday the fill-in agent was 25 minutes late. This was very disappointing for us as it was for Sue. Sue addressed the issue, acknowledged our disappointment and ran the open homes herself from that point. We felt Sue guided us well while leaving the final decisions to us and at no point did we feel any pressure.
