We are so grateful to have had Penelope as our agent, she could not have been more supportive, she constantly kept us updated throughout the process. We chose her due to her experience and being a local market expert and she absolutely delivered. She works tirelessly to ensure the best outcome for her vendors.
Penelope’s professionalism & communication was next level. From the get go she was incredibly responsive, knowledgeable and proactive in guiding us along the way to selling our home! Her compassion and her empathy made us feel completely supported and heard through every step of the way.
We chose Penelope as our agent based on positive past interactions with her when we were previously looking for houses to buy. We were not disappointed. Penelope was very professional, meticulous, and thorough. All our questions were answered comprehensively, she was responsive whenever we needed anything, and she was able to guide us through the entire process with minimal confusion. I felt she was honest, and she was working in our corner, which translated into us having numerous bidders at the auction and getting a great price for our house. Penelope saved us a significant amount of time, and she'll be our first choice the next time we sell.
Highly recommend Penelope to anyone selling their house. Made the process smooth and stress-free from start to finish. Great communication skills ,I was kept informed every step of the way. Penelope gave us confidence that we would get a good outcome.
Penelope is a thoroughly competent agent. She has an electric personality, friendly, competent and knowledgeable. She exudes enthusiasm. During the process she provided excellent weekly feedback on how the market was going and what potential buyer’s thoughts were. It was a pleasure to work with her and I would strongly recommend her to others.
Selling our home was no easy feat—it presented significant challenges that required a skilled and determined professional. From day one, Penelope brought optimism and expertise, turning what initially felt overwhelming into a well-organized and manageable process. The sale came with unique challenges due to the level of work required, but she approached it with determination, using her knowledge to find a way forward (even when the situation was new to her!). Beyond her strategic approach and deep industry insight, what truly set her apart was her relentless work ethic. She was fully committed to making this sale happen, constantly putting in the effort to ensure every detail was handled with care. No matter how demanding things became, she maintained clear and consistent communication, ensuring we were always informed and supported. She made sure we never kept our concerns to ourselves, fostering open dialogue and ensuring we both stayed fully across every development. Looking back, the one decision we absolutely got right in this journey was choosing her as our agent. Her dedication, professionalism, and unwavering positivity made all the difference, and we couldn’t be more grateful for her hard work. If you're looking for an agent who will lead with expertise and support you every step of the way, you're in good hands with Penelope!
Penelope worked amazingly hard in a very tough sellers market and economy to bring us the result our house demanded. We trusted her and the process and we got an amazing result
Penelope was an absolute pleasure to deal with from appraisal, throughout the campaign, auction and settlement. Her friendly, welcoming and warm nature was a joy to be around and the exact type of person you want welcoming potential buyers into your property. Penelope has extensive knowledge regarding the East Auckland area and loves what she does – this is evident through her positive energy and the results she achieves! I would not hesitate to recommend her to anyone selling and would have her sell my property again.
Penelope worked SO hard for us and nothing was a problem. She went above and beyond what I would expect of a real estate agent and worked so hard for us. She was patient, efficient and so helpful as well as great at communicating and following up with potential buyers. We felt supported every step of the way through selling our house. We would definitely recommend Penelope Franca.
Penelope has a great knowledge of the Pakuranga Heights area and was committed to getting us the result we desired. Her communication was excellent, we knew where we were at every step of the way but she is not overbearing. Penelope is an extremely hard worker, I honestly don't know when she sleeps or has a day off! We engaged Penelope on the advice from friends and we would happily recommend her to anyone selling
She has kept us informed and done what I would consider to be excellent work to drive the sale.
Penelope is amazing! She has great market knowledge, she guided us through the whole process and made us feel like we had left our home in the most capable of hands. She kept us updated throughout and was always one step ahead with everything to do with the house sale. She is easy to talk to and listens to everything we discussed. All round amazing - she is the absolute benchmark!
