As an older couple needing to downsize we were very sad about selling our lovely ( but now too large) home. Lou completely understood that we were emotional about this decision and she went out of her way to help us reduce our stress. We cannot emphasize enough how kind, understanding, generous, dependable, decisive, highly organized, hard working and truly professional Lou is. Lou is a genuinely caring and considerate person and always had our best interests at heart – with both the practicalities of the house sale and caring for our health. Her sleeves rolled up approach complemented her excellent communications to both of us and our family throughout the process. Lou is a quite exceptional person and a very real credit to The Professionals. Diane and Graeme Stevens.


