We had an outstanding experience working with Lili. From the very beginning, she was knowledgeable, proactive, and genuinely committed to achieving the best outcome for us. Communication was always clear and timely, and she guided us through every step of the process with confidence and care. Her understanding of the market and strategic approach made a real difference, and we felt fully supported throughout. We would highly recommend Lili to anyone looking to buy or sell!

Lili supported us as though we were part of her family while helping us find a home that truly suited our needs. She listened carefully and genuine care and attention to what we were looking for. What impressed us the most was her dedication, while we were overseas on holiday, she even gave up her previous family time to attend the auction on our behalf. We truly appreciate her commitment and support in helping us to secure our home. Highly recommended!

This was our second time working with Lili. We first met her two years ago when she helped us buy our home, and she was honestly great, so she was the first person we thought of when it came time to sell our apartment. She’s patient, reliable, and very easy to talk to, and she genuinely cares about her clients. The sale went smoothly and we’ll be working with her again as we upgrade to our next home. Would definitely recommend her.

Lili Ma is a rare gem in New Zealand’s fast-paced real estate market—truly dedicated, responsible, and attentive to every detail. She not only provides homeowners with honest and professional advice, but also personally manages and follows up with every potential buyer, treating everyone and everything with genuine care. Whether you are a buyer or a seller, her service is absolutely impeccable. With her, sincerity outweighs any sales technique, making the entire process smooth, reassuring, and trustworthy.

We truly appreciate Lili’s honesty. Regular follow ups and availability, made a big difference for us. Lili is a great agent, that you can trust. She gives you the full picture and guides you to always seek an expert advice. Thanks for looking after us and make another kiwi family super happy with their new home 🙌

I’m extremely grateful for the support and professionalism you provided throughout the sale of my home. This wasn’t a straightforward process, but you consistently guided me with patience, clear communication, and genuine care. You were always responsive, proactive, and willing to go the extra mile whenever challenges arose. Your dedication made the entire experience much smoother and far less stressful for me. Thank you for your hard work and exceptional service. I would happily recommend you to anyone looking for a truly reliable and committed real estate agent.

I had a fantastic experience working with Lili Ma.They were professional, efficient.Thanks to their help, selling my home was smooth and stress-free. I highly recommend them to anyone looking to buy or sell a property!

I am writing to provide feedback and a rating for the exceptional service provided by Lili Ma of Barfoot & Thompson Browns Bay during the recent sale of our family property at Takapuna, Auckland. On a scale of 1 to 5 stars, we would confidently rate our experience with Lili Ma as a 5-star experience. From our first meeting, Lili Ma demonstrated impressive professionalism and in- depth knowledge of the local real estate market. Lili expertly guided me through the entire process, including market trends, and helped me make informed decisions. What stood out the most was her outstanding communication and responsiveness. Lili Ma was always available to answer our calls and emails promptly, ensuring we were informed at every step, which made a potentially stressful process feel seamless and stress-free. Lili Ma attention to detail was evident, especially when she coordinated numerous viewings efficiently, successfully navigated potential buyers’ negotiations and provided great advice on preparing the property for market. We truly felt that Lili Ma had our best interests at heart and went above and beyond our expectations. We could not be happier with the outcome of the transaction and our experience overall. We would highly recommend Lili Ma to anyone in need of a dedicated, knowledgeable, and professional real estate agent. Thank you again for all your hard work and expertise. Sincerely, Leslie and Wayne Hallford

Lili is a really professional and patient agent, highly recommended!

Lili was the perfect partner for us on our selling journey. She's all about the client experience - working really hard for us and doing all sorts of things that showed she genuinely cares. I also think she's a master salesperson. She knows the market, she knows buyers, and she figures out what all the people involved need beforr gently and expertly guiding everyone there. We'd partner with her again in a heartbeat and couldn't recommend her more highly.

Very professional, prompt communications and information sharing. Good weekly listing report.

Knows Local area well, features, amenities. Excellent communication skills, kept us updated. Professional manner in actions, and personality.