Both Andy and Charlie were super helpful to my partner and I. As first home buyers we didn't have much knowledge about purchasing a home, but they went above and beyond to help us out. They had great communication and were very easy to deal with :)
Andy and Charlie have led us through the process with ease. All due to their vast experience, professionalism and local market knowledge. "Thanks heaps for sealing the deal on Friday Charlie. Was a huge relief that everything went through smoothly. Muchos appreciato!!"
Our eight month search for a home had left us exhausted and honestly pretty sceptical of real estate agents. So meeting Charlie was a breath of fresh air. He actually took the time to show us around open homes, was well drilled on each property’s story and details, and put genuine effort to stay in touch. When it came to putting our offer together - Charlie was super responsive, pragmatic, and gave us good information and advice. We really appreciated that he was always free for a call, patient with us, and kept us regularly informed during the pointy end of the process. Charlie is extremely professional and we would not hesitate to recommend him. Thank you Charlie.
Charlie was fantastic right from the outset. He took the long wishlist for our ideal home and turned it into reality. He was enthusiastic, patient and passionate about matching the buyer to the right property. He was professional at all times and his communication was excellent. Thank you for helping us find our forever home.
The Cooling team were thorough with all facets of the sale process. Communication was excellent and appreciated, advice with market knowledge and suggestions for property sale was professional. The advertising company and the auctioneer that Team Cooling engaged delivered above expectation.
Charlie has been phenomenal. He had worked with us for almost a year to get us our dream first home. We were so happy we got to go to auction with him and were successful. Charlie has been so helpful with the progress. Showing us houses through private viewings, letting us know what houses fit our criteria and being open to when we change our minds on anything. As a first home buyer you don't know what needs to happen and how, Charlie has made it so easy with letting us know what we need to do and supporting us through it all. We really appreciate all the work Charlie has put in to help us, we are so happy we got to see the process through with him
Pleasant dealing with Andy and his colleagues and the process was explained well
Charlie was awesome to deal with. He kept us informed every step of the way, provided advice and assurance as we went to our first auction. Which turned out to be super successful. I would recommend Charlie to anyone looking for an agent.
Andy & Charlie are a great team. We felt supported, informed and valued throughout our time selling our home. 10 out of 10 communication. Happy to answer any questions and take calls throughout the process. With a family of 3 young children they ensured our every day life wasn’t to impacted which was extremely important to us. They were up to date with what was happening in the market and helped us make informed decisions. We wouldn’t hesitate to work with them in the future.
Having enjoyed working previously with Andy and Shona, it was a pleasure to experience first hand, the added enthusiasm and service centric attitude and focus that Charlie brings to the Trio. Collectively, Team Cooling brought their 'A Game' to the table, delivering a fine result, within a short timeframe, keeping us well informed throughout the entire process.
We bought a lifestyle property via Andy and had a lot of dealings with him over many months. He was always great to deal with - very knowledgeable, helpful, professional, and friendly. He followed things up promptly, and we found him a really helpful source of information for rural properties. And his team dealt with some of our more quirky requests post-purchase happily and thoroughly :) Andy brought a great property to the market and we're thrilled to be here.
Team Cooling did a superb job of marketing and selling our property. If you have a property that is slightly unique or only of appeal to a smaller audience look no further than Andy and his team. Charlie with his youthful enthusiam and Andy with his vast knowledge and experience really do create a winning team. We were really impressed with the regular contact and updates; wise advice when we needed to tweak the campaign; and great tenancity and perserverance to get a sale over the line. Like most people we've had lots of experience of Real Estate agents over the years - however nothing has come even close to the attentive service we've received from Andy and his team. Would use his services again in a heartbeat.
