Lou is dedicated, knowledgeable and hard working, often working late into the night to keep us updated or source information for us. As buyers in today’s market, most agents wouldn’t bother spending the time with us, but Lou was pro-active in keeping us informed of new properties coming to the market, and the ever-changing market conditions. This resulted in us being able to purchase our dream home and a nice, easy sale for the vendor. Lou also provided advice on our sale process with another agency (outside the hutt), keeping our best interests at heart to ensure we also achieved the best sale price for our property. I would have no hesitations in recommending Lou to anyone looking to sell or buy in the Hutt.

Lou has a very strong understanding of the market and put in place strong strategies to enable us to achieve a very good outcome. She is motivated, reliable and was very good at communicating with us throughout the sale process. Lou's experience as a property lawyer was also extremely valuable.

She is a knowledgeable friendly hard worker

We were very impressed by her exemplary knowledge and presentation in relation to all facets of the sale and purchase agreements.

Sold a few weeks ago and Settled on Friday ..... While I lunched at Shed 5 :) Thanks LL

Lou was amazing through the whole process of selling our house. She gave great, objective advice, helped us with preparing our house for the market, provided styling to make it look its best and even managed things while we were briefly overseas. Through the negotiation with our buyer Lou went above and beyond helping to access council records and keeping things on track in what was a pretty stressful time! I would highly recommend Lou for her excellent and personal service. Thanks!

Now that Okoutu is complete, I look forward to working with Lou at our next project in Moores Valley Road. Watch out early next year for city sophistication in the heart of Wainui.

Thanks to the great work by Lou. We are now all sold out at Okoutu !! Whoop !!

I just can't say enough about Lou. She goes the extra mile and gives more than 100%. I was an out of town seller & thought I would have to make a few visits to Lower Hutt to sell. I didn't have to visit once. Lou made it easy, arranging keys and access for cleaners, furniture staging, maintenance men and building inspectors etc. I knew straight away she was working to get the best result for me. I was fully informed every step of the process making it a stress free experience with regular emails and texts. I had 2 good offers within 3 weeks and went unconditional after only being on the market for 29 days. I would have no hesitation in recommending Lou to anyone buying or selling their home. She was a pleasure to work with and honest and reliable.

Lou, thank you for your support all round for providing an excellent service that guided us to make a good decision. Your knowledge of the property market, your superb listening skills and art of professionally balancing buyers interest while acting for your client is something I have not found with other agents. Your are straight forward, honest and very responsive to help customers. My daughter and I are so happy with the experience we had with you as the agent. We will come back to again and will recommend very highly to our families and friends.

I was going oversea to live and left my property in Lou’s hand to sell for me, she was able to handle everything from setting up the place and putting it on market! She sold the place quick and with a good price too!!

We were so fortunate to have found Lou Macdonald when we decided to sell our Lower Hutt property. We knew her as we recently bought our dream home through her as well and were really happy with the experience. We met Lou at our home and she spent hours answering our questions, providing information about what to expect when putting our house on market, how long the listings typically stay on the market and providing tons of information on similar properties she has sold in the area. We were concerned that as the property is under a body corporate and there are new builds in the neighbourhood without body corporate so it would be tough to sell our property. Lou made the process incredibly easy and took extra steps like giving us tips on making the presentation of the house better, having professional photographs taken and a lot more. Lou has been there every step of the way. She has always answered every call or email no matter what time of day or night it was. Her professionalism, knowledge, honesty, and hard work ethic are much respected and appreciated. Our house was sold after being on the market for just two weeks with an incredible price of 30% over the RV. We would highly recommend Lou to anyone who is looking to sell their home. Thanks again to Lou for being such a pleasure to work with.