Sue's profile

Sue's reviews

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Sue has 137 reviewsacross 9 different locations, showing 12.
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Sue's qualities as told by our client reviews: detail-oriented, reliable, responsive, friendly, supportive, clear communication, local expert.
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Seller review
very very nice agents!
over 1 year ago
very very nice agents!

they are my agents. They can communicate with me easily,so patient, and have a clear approach to problem-solving.

Seller review
Professionalism and experience!
over 1 year ago
Professionalism and experience!

Sue and Owen were knowledgeable and professional throughout the whole process of selling Mum’s house. They were thoughtful and considerate, and genuinely worked for the best result for Mum. Communication was excellent. They are a wonderful team and I wouldn’t hesitate to recommend them to anyone who wants honest, down-to-earth and professional real estate services!

Seller review
Experience, Knowledgeable, Professional, Friendly
almost 2 years ago
Experience, Knowledgeable, Professional, Friendly

We bought our first home through Sue and Owen, and four years later we chose to employ their services again as we'd been really happy with how friendly, supportive and helpful they were. They didn't disappoint, with this caring but professional manner displayed all throughout the selling of our home and on our buying journey again. They went out of their way to give knowledgable and honest advice, while taking time to get to know us and what our aspirations were. They were always very responsive and attentive, and made the whole process as stress free as possible. I'd highly recommend choosing Sue and Owen as your property agents.

Seller review
Exceptional Service from Sue Matete and Owen Roberts
almost 2 years ago
Exceptional Service from Sue Matete and Owen Roberts

Sue and Owen were an absolute pleasure to work with! They provided valuable suggestions, answered all our questions, and made us feel completely supported throughout the entire process of selling our house. Nothing was ever too much trouble, and they were always available whenever we needed them. With the perfect blend of professionalism and friendliness, I wholeheartedly recommend them to anyone looking to sell their property.

Seller review
Exceptional Service - Highly Recommend
almost 2 years ago
Exceptional Service - Highly Recommend

It's been a great journey working with Sue & Owen. I bought my investment property a few years ago from Sue, and this was my first time going through the selling process. I had no idea what to do or what should be done as a vendor. When I contacted Sue at the end of last year, she and Owen guided me through the whole process. Selling a property is never easy, especially in a challenging market. However, from the property's renovation to staging, their recommendations made the entire process much simpler for me. They always kept me updated and informed, helping me resolve any issues and answering all my questions. Their expertise, patience, and experience made the entire selling process much easier and less stressful.

Seller review
How to make professional become personal !
about 2 years ago
How to make professional become personal !

Sue and Owen were totally professional, courteous, & caring _ always aiming for the best result for us. We were always kept informed and up to date. Honest information about the prospects of market trends certainly helped us to be realistic. They were only too happy to include our daughter ( from Australia ) in the whole process at all stages of the auction. In an age where big business presents a daunting front , Sue and Owen were extremely encouraging and "totally working for us".

Buyer review
Genuine and a pleasure to work with
about 2 years ago
Genuine and a pleasure to work with

Sue (and Owen) are two of the most genuine real estate agents I had the pleasure of working with during our 4 month journey in to our new home. The house we bought through Sue was not a house that we had originally shortlisted, however after months of viewing homes that were marketed by Sue, she had asked enough questions to truly understand what we were looking for in a home. It was based on this information that Sue suggested we visit a house that we had overlooked in our online search because she thought it ticked all our boxes. And she was right. Sue is highly knowledgeable of the Wattledowns area, genuinely forthcoming with information and went out of her way to accomodate our requests. I highly recommend Sue to anyone who is trying to sell (or buy) a home in the Wattledowns area.

Seller review
Excellent agents. Highly Recommend.
about 2 years ago
Excellent agents. Highly Recommend.

Sue & Owen sold a family home for us. It wasn't the most straight forward of sales and they were incredibly supportive, helpful and understanding through out. The communication during the sale process was honest and direct which enabled us to make good decisions and reach a positive outcome.

Seller review
Sue Matete & Owen Team = Excellent, Positive, Professional, Approachable and 100% Success Rate
about 2 years ago
Sue Matete & Owen Team = Excellent, Positive, Professional, Approachable and 100% Success Rate

Sue and Owen have been fabulous in helping us launch our property at 27 Muirfield St to the very challenging market. Sue and Owen provided before, during, and after sales professional and timely advice in the time we needed to make critical decisions. The name of Sue & Owen Team to us is: Excellent, Positive, Professional, Approachable and 100% Success Rate! Thank you so much Sue and Owen. We will always come back to you for buying and selling any property in the short future. Best Regards, Rob and Rebecca Milne

Seller review
High integrity, trustworthy, efficient, excellent communicator
about 2 years ago
High integrity, trustworthy, efficient, excellent communicator

We contacted Sue about two years ago with a view to selling our vacant rental property which was badly in need of renovation. She posed the various options and discretely stood in the background while we worked through our chosen extensive renovation. She quickly gained our trust and was always available to answer our questions. We called Sue back again when the house was ready for marketing and she went through the sales options on how to proceed. Her advice was thorough, sensitive to our situation, and gave us a detailed timeline of how to proceed. We were well informed of the auction procedure and felt confident she was striving to gain the best price for us. During the marketing, Sue kept us regularly up to date with the viewings and possible buyers. Though we were in unfamiliar territory at the auction, Sue guided us through the process and we didn't feel like we were being pressured at any stage. The outcome of the auction met our realistic expectations. We are thankful to Sue and her team working wonderfully together as they helped the auction come to a satisfactory conclusion.

Seller review
Very professional and extremely helpful
over 2 years ago
Very professional and extremely helpful

Sue and Owen were extremely professional and very easy to deal with. They were both very lovely and understanding with dealing with my elderly father. They both kept in contact with me frequently and any questions I had they were quick to respond. Selling a home is never easy but I felt the process was quick and easy thanks to Sue and Owen.

Seller review
Exemplary Service and Dedication: Sue and Owen, Exceptional Property Agents
over 2 years ago
Exemplary Service and Dedication: Sue and Owen, Exceptional Property Agents

I had the pleasure of engaging Sue and Owen as my property agents, and I must commend their exceptional professionalism and unwavering enthusiasm throughout the entire real estate sales process. From the initial consultation to the final negotiation, Sue and Owen demonstrated a profound commitment to ensuring that I fully understood each step and felt comfortable at every turn. One of the standout qualities of Sue and Owen is their keen eye for detail and their proactive approach to maximizing the value of my property. They provided invaluable suggestions to enhance the property's presentation, ultimately ensuring that it was showcased in its best light to potential buyers. Moreover, their dedication was truly evident when, despite my absence overseas, they diligently looked after the property as if it were their own, alleviating any concerns I may have had. A particular instance that exemplifies their dedication to going above and beyond was when Owen took it upon himself to ensure the property's windows were spotless before the photoshoot. This attention to detail and willingness to go the extra mile truly set them apart in their field. Furthermore, Sue and Owen proved to be invaluable allies during the negotiation process. Leveraging their expertise and market insight, they adeptly navigated discussions with potential buyers to secure optimal value for the property. In summary, Both of them epitomize what it means to be outstanding property agents. Their professionalism, enthusiasm, and unwavering dedication were evident at every stage of the process. I wholeheartedly recommend Sue and Owen to anyone seeking top-tier representation in the real estate market. With them by your side, you can trust that your property sale will be in the most capable hands possible photoshoot which is going an extra mile. Help me in negotiations with buyers to get good value out of them.

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