Sue's profile

Sue's reviews

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Sue has 134 reviewsacross 7 different locations, showing 12.
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Sue's qualities as told by our client reviews: honest, reliable, responsive, friendly, supportive, clear communication, local expert.
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Seller review
Exceptional Service from Sue Matete and Owen Roberts
over 1 year ago
Exceptional Service from Sue Matete and Owen Roberts

Sue and Owen were an absolute pleasure to work with! They provided valuable suggestions, answered all our questions, and made us feel completely supported throughout the entire process of selling our house. Nothing was ever too much trouble, and they were always available whenever we needed them. With the perfect blend of professionalism and friendliness, I wholeheartedly recommend them to anyone looking to sell their property.

Seller review
Exceptional Service - Highly Recommend
almost 2 years ago
Exceptional Service - Highly Recommend

It's been a great journey working with Sue & Owen. I bought my investment property a few years ago from Sue, and this was my first time going through the selling process. I had no idea what to do or what should be done as a vendor. When I contacted Sue at the end of last year, she and Owen guided me through the whole process. Selling a property is never easy, especially in a challenging market. However, from the property's renovation to staging, their recommendations made the entire process much simpler for me. They always kept me updated and informed, helping me resolve any issues and answering all my questions. Their expertise, patience, and experience made the entire selling process much easier and less stressful.

Seller review
How to make professional become personal !
almost 2 years ago
How to make professional become personal !

Sue and Owen were totally professional, courteous, & caring _ always aiming for the best result for us. We were always kept informed and up to date. Honest information about the prospects of market trends certainly helped us to be realistic. They were only too happy to include our daughter ( from Australia ) in the whole process at all stages of the auction. In an age where big business presents a daunting front , Sue and Owen were extremely encouraging and "totally working for us".

Buyer review
Genuine and a pleasure to work with
almost 2 years ago
Genuine and a pleasure to work with

Sue (and Owen) are two of the most genuine real estate agents I had the pleasure of working with during our 4 month journey in to our new home. The house we bought through Sue was not a house that we had originally shortlisted, however after months of viewing homes that were marketed by Sue, she had asked enough questions to truly understand what we were looking for in a home. It was based on this information that Sue suggested we visit a house that we had overlooked in our online search because she thought it ticked all our boxes. And she was right. Sue is highly knowledgeable of the Wattledowns area, genuinely forthcoming with information and went out of her way to accomodate our requests. I highly recommend Sue to anyone who is trying to sell (or buy) a home in the Wattledowns area.

Seller review
Excellent agents. Highly Recommend.
almost 2 years ago
Excellent agents. Highly Recommend.

Sue & Owen sold a family home for us. It wasn't the most straight forward of sales and they were incredibly supportive, helpful and understanding through out. The communication during the sale process was honest and direct which enabled us to make good decisions and reach a positive outcome.

Seller review
Sue Matete & Owen Team = Excellent, Positive, Professional, Approachable and 100% Success Rate
almost 2 years ago
Sue Matete & Owen Team = Excellent, Positive, Professional, Approachable and 100% Success Rate

Sue and Owen have been fabulous in helping us launch our property at 27 Muirfield St to the very challenging market. Sue and Owen provided before, during, and after sales professional and timely advice in the time we needed to make critical decisions. The name of Sue & Owen Team to us is: Excellent, Positive, Professional, Approachable and 100% Success Rate! Thank you so much Sue and Owen. We will always come back to you for buying and selling any property in the short future. Best Regards, Rob and Rebecca Milne

Seller review
High integrity, trustworthy, efficient, excellent communicator
about 2 years ago
High integrity, trustworthy, efficient, excellent communicator

We contacted Sue about two years ago with a view to selling our vacant rental property which was badly in need of renovation. She posed the various options and discretely stood in the background while we worked through our chosen extensive renovation. She quickly gained our trust and was always available to answer our questions. We called Sue back again when the house was ready for marketing and she went through the sales options on how to proceed. Her advice was thorough, sensitive to our situation, and gave us a detailed timeline of how to proceed. We were well informed of the auction procedure and felt confident she was striving to gain the best price for us. During the marketing, Sue kept us regularly up to date with the viewings and possible buyers. Though we were in unfamiliar territory at the auction, Sue guided us through the process and we didn't feel like we were being pressured at any stage. The outcome of the auction met our realistic expectations. We are thankful to Sue and her team working wonderfully together as they helped the auction come to a satisfactory conclusion.

Seller review
Very professional and extremely helpful
about 2 years ago
Very professional and extremely helpful

Sue and Owen were extremely professional and very easy to deal with. They were both very lovely and understanding with dealing with my elderly father. They both kept in contact with me frequently and any questions I had they were quick to respond. Selling a home is never easy but I felt the process was quick and easy thanks to Sue and Owen.

Seller review
Exemplary Service and Dedication: Sue and Owen, Exceptional Property Agents
about 2 years ago
Exemplary Service and Dedication: Sue and Owen, Exceptional Property Agents

I had the pleasure of engaging Sue and Owen as my property agents, and I must commend their exceptional professionalism and unwavering enthusiasm throughout the entire real estate sales process. From the initial consultation to the final negotiation, Sue and Owen demonstrated a profound commitment to ensuring that I fully understood each step and felt comfortable at every turn. One of the standout qualities of Sue and Owen is their keen eye for detail and their proactive approach to maximizing the value of my property. They provided invaluable suggestions to enhance the property's presentation, ultimately ensuring that it was showcased in its best light to potential buyers. Moreover, their dedication was truly evident when, despite my absence overseas, they diligently looked after the property as if it were their own, alleviating any concerns I may have had. A particular instance that exemplifies their dedication to going above and beyond was when Owen took it upon himself to ensure the property's windows were spotless before the photoshoot. This attention to detail and willingness to go the extra mile truly set them apart in their field. Furthermore, Sue and Owen proved to be invaluable allies during the negotiation process. Leveraging their expertise and market insight, they adeptly navigated discussions with potential buyers to secure optimal value for the property. In summary, Both of them epitomize what it means to be outstanding property agents. Their professionalism, enthusiasm, and unwavering dedication were evident at every stage of the process. I wholeheartedly recommend Sue and Owen to anyone seeking top-tier representation in the real estate market. With them by your side, you can trust that your property sale will be in the most capable hands possible photoshoot which is going an extra mile. Help me in negotiations with buyers to get good value out of them.

Seller review
Sue and Owen have attention to detail, are kind in their guideance and achieve best results.
about 2 years ago
Sue and Owen have attention to detail, are kind in their guideance and achieve best results.

On the initial meeting Sue and Owen were warm and friendly and put my mind at ease. They were honest in their assessment of what was needed to get my home ready for sale. Their attention to detail was factual and helped me get my home ready for sale. Its before state would not have achieved the lovely $$$$$$$$ I ended up getting. On photo day making my home presentation look amazing they helped me move furniture and show case my home. The photographers were a dream so kind and friendly, explaining how it is done as they took photos at different angles. The photos sold my house in the end. Come Auction day I was greeted warmly by Sue and Owen, they talked me through the process in easy to understand manner. SOLD!!! It was the best feeling achieving the sold result. Thank you from the bottom of my heart Sue and Owen.

Seller review
Sale of 6 Hadley wood drive Wattle downs
about 2 years ago
Sale of 6 Hadley wood drive Wattle downs

Both Sue & Owen have been outstanding real estate agents for the Wattle Downs area. There knowledge of the housing market has been outstanding & taking me through the house selling process for me . They have both been very kind & friendly through this sale process of my property. I would highly recommend them to any other sellers thinking of selling or buying a property in the Wattle Downs suburb. My place sold in a very short period of time thanks to there knowledge in the housing market . Much appreciated from the both of these outstanding real estate agents for Barfoot & Thompson. Kind regards Shane

Seller review
Sue and Owen -an Outstanding Duo!
about 2 years ago
Sue and Owen -an Outstanding Duo!

Sue and Owen are both very knowledgable about the market, both in our local area and beyond. They were able to draw on this knowledge to help us make informed decisions about the sale of our house in the current market Their excellent advice was much appreciated. Both Sue and Owen are very professional in every way and the well -being and positive outcomes for their clients are their top priority. Their communication was outstanding- face to face, emails, texts, and phone conversations. We were very well informed of the process every step of the way. We felt totally supported by Sue and Owen in what can be a stressful time and we could not have had better agents. From reading other reviews and talking with people who have worked with Sue and Owen when selling their house, we had high expectations. We were certainly not disappointed- our expectations were exceeded! Both Sue and Owen are outstanding in every way- a great team! THANK YOU Sue and Owen!

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