From the first phone call right up to (and following!) the dotted line being signed Rich and his team were amazing. Being very new to selling property we were fully supported through the process, with realistic guidance and at no point did we feel pressured or uncertain. Communication was exceptional and we felt we could contact Rich any time and we were always a priority. Rich was always enthusiastic and positive, even when things didn’t look so sunny and got us the sale much faster than we ever expected. The entire service from Lugtons was far above what we hoped for with beautiful marketing and a thorough campaign. We would recommend Rich and team to anyone looking to sell. Thanks so much, Jamie & Claire

Wei Sen is an astute professional who has perfectly mastered their craft. Just the right balance of slick professionalism & honest sincerity. He took the time to learn, listen and understand our needs and the particulars of what means the most to us when it comes to selling our home, to then tailor the campaign around our needs & what he knows WILL work. We had the pleasure of working with Wei and his awesome team on the sale of our home in Flagstaff. Very slick operation from start to finish, and we couldn't be happier with the entire process and the final result under the hammer. A true 5 star real estate agent!

This was a completely professional process. Detail was suggested and carried out with a great result.

Richard was truly superb and outstanding to work with. Most would believe that a realtor is on the vendors side, and never the buyers and if this was the rule, Richard would be the exception without jeopardising the best interests of the vendors. Richard was very professional yet easy going, great with touching base and following up yet not over-bearing or pushy. I really appreciated his can-do attitude - the number of times he responded with "leave with me and..." and then he would work his magic. He really made the whole process of purchasing really smooth and easy, and made it enjoyable which is another valuable trait of his. Overall just a really pleasant person to deal with, and I couldn't recommend him enough, and I would definitely be having him onboard when either selling or purchasing next time round. Thanks Richard!

Richie and his team were nothing short of amazing throughout the whole process of listing and selling our home. The professionalism was gold class, right from the initial appraisal, through to sticking on the sold stickers today! We really appreciated the frank advice on what needed to be done before listing the property. At the time it seemed like a bit of a mission, but to make sure the home was presented at its best was clearly a key part of the process. The preparation paid dividends with amazing photos and video, combined with a great marketing strategy to create massive interest in the property. This was reflected in the almost unbelievable results, huge numbers of viewings and multiple offers after 6 days, with a deal locked away after only 13 days on the market. We don't think anyone could ask for better, and truly believe this comes down to the team effort by all involved. Wei Sen, Richard & Co are legends in the game, if you are looking to sell, trust the team who gets the job done! Thanks again Carley, Jason, Charlotte & Carys ❤️

I recently had the pleasure of working with Richard and his team to sell my property in Hamilton. I had met Richard a couple of years ago when I was buying and was so impressed by him. Unfortunately I didn't end up buying through him at the time, but knew that if I was to ever sell or buy again, I would use him. He has always been incredibly professional and knowledgeable about the market. His communication skills and keeping me informed at all stages is top notch. When selling, this is what you want. I can't speak highly enough about Richard and the team. If you're thinking of selling, look no further if you want phenomenal service and results to match. From a very happy client.

We would recommend Richard and his team to anyone. We sold our first home and purchased a new home (within 48 hours) through Rich and the results more than exceeded our expectations. From the outset he made us feel like family, and gave us great advice throughout the process. Thanks for handling hubby's many demands with patience and humour.

With Richard's local experience and knowledge he helped us find the perfect home. Richard and his team couldn't be faulted and we felt supported every step of the way. We couldn't recommend a better agent- thanks Richard !

Rich was really helpful whilst we bought our house in NZ from overseas. We feel he really went above and beyond to make sure we were fully informed and looked after during the process. He is very knowledgeable about the local area and a pleasure to deal with. Would recommend.

Richard and his team are the ultimate professionals, always on time, with extensive knowledge of their product. Richard is warm and approachable, well presented and efficient. He takes great pride in creating a fabulous experience for both the buyer and seller, always keeping his customers well informed - it has been an absolute pleasure working with him

Our experience of selling with Richard has been great! He helped us market our house so well and helped us sold our house when the market was tough. We are so glad we went with him!

Richard had the ability to interpret our purchase requirements and found suitable properties within this criterion. He also showed us an area of Hamilton we had not considered moving to. This area suits us perfectly.