Wei Sen, Hartles & Co.

Rich was such a great agent. We had a few issues with a previous agent from another agency, and when we approached Rich and asked him to take on the listing, he stepped up in every way. Communication was perfect, we felt like we were always informed of what was going on and always in a timely manner. When knew the house was in a safe pair of hands with the team for open homes, he listened and took on board what we thought were the best selling features. If you are looking for an agent to sell your home, I would 1000% reccommend Rich and his team.

We have sold many properties over our life. Richard and his team were by far the most professional of all of all the real estate agents we have used. His service and communication were excellent and he always on time which shows he respected and valued our time as well. Would definitely recommend to others.

After having our house on the market for 12months with another agency we found ourselves dead in the water with little interest shown in our property. We then switched to Richard and Hugo Hartles and our campaign took off. 3 weeks on the market, multiple bidders on Auction day resulting in a successful sale! Do not go to any other agent!

We had a great experience working with Richard Hartles. He was very responsive from the start and always made us feel like we were his only clients. We really appreciated how much he cared about our situation and how he consistently reassured us that he was on our side and working in our best interests. One thing that really stood out was how respectful he was and that he never made us feel pressured. We had actually spoken to Richard the year before when we were considering selling, but at the time we were still unsure. He was very accommodating, applied no pressure at all, and simply let us know he would be there whenever we were ready. When we reached out again later and decided to go ahead with the sale, he was just as supportive as before. That gave us a lot of confidence that we could trust him and that he genuinely had our best interests in mind. Richard also showed strong market knowledge and strategy throughout the campaign. When we weren’t getting the level of interest we hoped for, he recommended changing from an auction to a priced strategy before the auction date. That change quickly increased viewings and ultimately led to multiple offers and a full asking price result. He was honest, respectful, and easy to deal with the whole way through. It always felt like we could count on him to be there when we needed advice or reassurance.

Rich and the team were absolutely incredible to work with. They were supportive, knowledgeable, and amazingly responsive from day one. Communication was phenomenal, we always felt informed and looked after. Our property went online on the Thursday, and by the following Tuesday Rich had already secured multiple offers. The entire process moved faster and more smoothly than we could have ever imagined. Everything genuinely exceeded our expectations, and we couldn’t be more grateful for the team’s support, guidance, and genuine care throughout the journey. Highly recommend!

Melissa has great communication skills and kept us in the loop at each stage of the process. She conducted everything very professionally, in her friendly approachable manner.