Richard is a great communicator, doesn’t beat around the bush, knows the market well and does a great job at taking a property to market. Richard’s team went the extra mile to help out with getting the property ready for market including the likes of staging furniture coordination. They are our go to agents in Hamilton.
We recently sold our investment property with Richard Hartles from Lugtons and couldn't have been happier with the experience. The property was vacant, and while we had staged it and done everything we could to present it well, we were selling in what felt like a fairly average market. Having Richard alongside us made a real difference. He provided sound advice from the beginning, put together a clear and effective plan, and guided us through the process with confidence and professionalism. What stood out most was Richard's communication. He kept us well informed every step of the way, provided timely feedback, and was always available to answer questions and offer guidance. We genuinely felt that he was invested in achieving the best possible outcome for us. Selling an investment property can be challenging, but Richard made the process straightforward and stress-free. We really valued his expertise, honesty, and partnership, and would have no hesitation recommending him to anyone looking to sell their property.
I first met Richie five years ago when he visited my home to complete an appraisal and discuss my options. I was very impressed by the professionalism, friendly manner and honesty shown. I felt comfortable and did not feel pressured. This made my decision that when I was ready to sell my home, Richie and the team would be my first choice. Five years later, I listed my home with Richie, Hugo and their team. From start to finish the process was seamless. Their communication, attention to detail and well-executed marketing campaign gave me complete confidence and resulted in a successful sale of my home. I would not hesitate to recommend Richie, Hugo and their team to anyone looking to sell their home. They truly delivered on both service and results.
The team were all over it from the get go. They spend the time to understand the small details that matter. Would recommend!
Rich was such a great agent. We had a few issues with a previous agent from another agency, and when we approached Rich and asked him to take on the listing, he stepped up in every way. Communication was perfect, we felt like we were always informed of what was going on and always in a timely manner. When knew the house was in a safe pair of hands with the team for open homes, he listened and took on board what we thought were the best selling features. If you are looking for an agent to sell your home, I would 1000% reccommend Rich and his team.
We have sold many properties over our life. Richard and his team were by far the most professional of all of all the real estate agents we have used. His service and communication were excellent and he always on time which shows he respected and valued our time as well. Would definitely recommend to others.
After having our house on the market for 12months with another agency we found ourselves dead in the water with little interest shown in our property. We then switched to Richard and Hugo Hartles and our campaign took off. 3 weeks on the market, multiple bidders on Auction day resulting in a successful sale! Do not go to any other agent!
We had a great experience working with Richard Hartles. He was very responsive from the start and always made us feel like we were his only clients. We really appreciated how much he cared about our situation and how he consistently reassured us that he was on our side and working in our best interests. One thing that really stood out was how respectful he was and that he never made us feel pressured. We had actually spoken to Richard the year before when we were considering selling, but at the time we were still unsure. He was very accommodating, applied no pressure at all, and simply let us know he would be there whenever we were ready. When we reached out again later and decided to go ahead with the sale, he was just as supportive as before. That gave us a lot of confidence that we could trust him and that he genuinely had our best interests in mind. Richard also showed strong market knowledge and strategy throughout the campaign. When we weren’t getting the level of interest we hoped for, he recommended changing from an auction to a priced strategy before the auction date. That change quickly increased viewings and ultimately led to multiple offers and a full asking price result. He was honest, respectful, and easy to deal with the whole way through. It always felt like we could count on him to be there when we needed advice or reassurance.
Rich and the team were absolutely incredible to work with. They were supportive, knowledgeable, and amazingly responsive from day one. Communication was phenomenal, we always felt informed and looked after. Our property went online on the Thursday, and by the following Tuesday Rich had already secured multiple offers. The entire process moved faster and more smoothly than we could have ever imagined. Everything genuinely exceeded our expectations, and we couldn’t be more grateful for the team’s support, guidance, and genuine care throughout the journey. Highly recommend!
Melissa has great communication skills and kept us in the loop at each stage of the process. She conducted everything very professionally, in her friendly approachable manner.
Rich and Alice worked hard to sell our home. Despite a few setbacks and difficulties they communicated well and got us a really good result. Highly recommended.
