Melissa has great communication skills and kept us in the loop at each stage of the process. She conducted everything very professionally, in her friendly approachable manner.
Our search for a meaningful architectural home in late 2025 unexpectedly led us to one of the most exceptional real estate teams we’ve ever met, My wife Nadine and I were looking for something special in Hamilton. During an open home we met Melissa, and although that property wasn’t right for us, speaking with her left a lasting impression. She was warm, genuine, far more focused on understanding us than pushing a sale. That authenticity made us instantly question whether our then agent was truly serving us. Even though she didn’t sell us a home, we knew she needed to represent ours whether she liked it or not. Our home is special, full of character, built with our own effort, and the foundation of our family’s story. We needed someone who could recognise and communicate its heart. When Melissa introduced us to Richard, (Principle Hartles), we knew we had the perfect duo. Their complementary strengths were obvious from the start. We emphasised communication, and they delivered clear, honest, detailed updates throughout. Their social media presence was exceptional, and in the first 24 hours we had more views than three months with our previous agent. They listened, really listened! Every story and detail mattered. They insisted on capturing our home perfectly with the right photographer, the right light, the right angles, and a video that reflected exactly how we saw it. Selling a home is stressful, but we asked them to have fun with it and they did and so did we, a stressless process. Their enthusiasm was contagious, their professionalism unwavering, and their dedication exceptional. Melissa and Richard are the most committed, passionate, heart driven agents we have ever worked with. If you are considering them, you will not find a better team, you will not find people more invested in your success, and you will never regret choosing them. They delivered an outstanding campaign and the perfect result. We cannot recommend them highly enough!
Was a pleasure to work with Melissa again. She is always very responsive and kept us well informed throughout the process. Melissa understood our needs as a family extremely well in both the selling and buying process. She understood what we needed to achieve from the sale and thought laterally to make a deal happen.
We had a fantastic experience working with Melissa. She was incredibly professional from start to finish, always attentive to our needs, and consistently went the extra mile to make sure we felt supported. Her trustworthy guidance made the whole process so much easier, and she truly became an integral part of helping us secure our the property. We’re grateful for her dedication and would happily recommend her to anyone looking for a great real estate agent.
Melissa was recommended to us as an experienced agent and we were very pleased to have her alongside during the process of selling our house. She took the time to understand our hopes and expectations along the way and always communicated in a timely and professional manner. We also felt that she offered the same respect and courtesy to those who viewed and ultimately submitted an offer on our house. These things were important as we wanted the process for us to be as much about the selling of a family home as a business transaction.
Melissa was absolutely amazing- in selling our property but also in helping us find a new one too. Nothing was a problem. Lovely, supportive, and proactive. We would 100% use Melissa as our agent again in the future and recommend her without hesitation.
We had used Melissa to buy our house and so we wanted to continue the journey and let her sell it. The market knowledge was great and the communication was fantastic. We were always informed well in advance of viewings and communicated to with the feedback. She was very professional and we continue to recommend her to others.
It was my first experience and first home with many questions and little scared but lot of help from Melissa deal went so smoothly. Everything was in line as needed. She was very professional answering every small question.
I first had contact with Melissa when we were in Australia. I phoned and nothing was too much trouble. While that initial house didn’t work we decided Melissa was the agent we wanted to work with. Sound knowledge of all things real estate. Excellent communication, very clear explanations; always true to her word. Always asked for our input. She is a real delight and we loved working with her! We would have no hesitation in recommending her.
Melissa went out of her way to help us and set up personalized viewings. We could not of asked for better help and advice. I would recommend Melissa to anyone in a heartbeat.
Our dealing with Melissa over the past 10years has been a great one made everything personal and kept in touch. Both selling your house and helping buying a house she excels in. I can't recommend her anymore we trust her and give a A+++ raiting.
