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Our reviews

  5  
595 reviewsacross 50 different locations, showing 12.
over 1 year ago
Excellent Service from Karen Prendergast

We met Karen Prendergast at an open home and were so impressed with her that when it came time to list our house , we chose her Karen was professional through the entire process , she kept us updated and well informed at all times . We had a long period for the house to go unconditional and she managed all parties extremely well . We are very happy that we chose Karen and UP and can highly recommend her .

Karen Prendergast

Karen Prendergast

  5   (64 reviews)
over 1 year ago
Positivity, Exceptional work ethic

Working with Weiwei was an absolute pleasure. Her ability to communicate in multiple languages proved invaluable, and we soon found ourselves in a rare multi-offer situation—no small feat in today’s volatile market. Wei has been amazing. Her positivity, determination, and exceptional work ethic made all the difference. We truly believe we wouldn’t have achieved this result without her. Thank you for everything.

Wei Wei Elder

Wei Wei Elder

  5   (53 reviews)
over 1 year ago
Highly recommend

Jo was a pleasure to work with throughout the process - always positive and professional, as well as patient in dealing with us. Selling your long time family home can feel a bit stressful and Jo made the process as stressfree as possible....

Jo Johnstone

Jo Johnstone

  5   (11 reviews)
over 1 year ago
Shattering the Stereotypes

She may answer to "Karen", but she is definitely not "A Karen"! Karen demonstrated ultimate patience and in-depth knowledge of the Real Estate business in guiding us to the successful completion of our bid to acquire our own bit of Auckland. Our offer was made with conditions on obtaining finance and selling our house in Christchurch, with a very late settlement date by Auckland standards. Karen very professionally put our case to the vendors, convincing them to "buy" us as earnestly as we were trying to buy their house. Postponements of dates for satisfying conditions and changes to the deposit and settlement date were cheerily received and managed, and we felt at all times that she was as much protecting our interests as that of her vendors. Thanks again, Karen for helping a trio of displaced Cantabrians become proper Aucklanders.

Karen Prendergast

Karen Prendergast

  5   (64 reviews)
over 1 year ago
A Great Experience and a Pleasure to Work With

Fleur guided me through every step, making sure I knew exactly what was happening, and was in regular contact keeping me well updated throughout the process. She and her team worked hard to engage prospective buyers. Overall a great experience and a pleasure to work with.

Fleur Denning

Fleur Denning

  4.9   (31 reviews)
over 1 year ago
Expertise and Knowledge

I was pleased and grateful for what Fleur has done for our property. She was very good at keeping us in the loop and guided us through the house sale process. This has made the journey very easy. Her expertise and knowledge has given us the best price that we could have asked for. I would definitely recommend her if anyone is looking to sell.

Fleur Denning

Fleur Denning

  4.9   (31 reviews)
over 1 year ago
We have felt fully supported

Our house sale was quite a complicated project with two houses on unit titles, potential development constraints from volcanic view shafts and more. Carolyn approached it very professionally, explaining all the various options and implications. Her town planning experience and tenacity to get to the bottom of seemingly contradictory regulations was worth gold, opening up the properties as a valid proposition for development. We have felt fully supported and are sure we wouldn't have got the result we did without Carolyn's involvement.

Carolyn Ryan

Carolyn Ryan

  5   (36 reviews)
over 1 year ago
Making the Impossible, Possible

Fleur made what I thought was the impossible seemingly possible, thank you.

Fleur Denning

Fleur Denning

  4.9   (31 reviews)
over 1 year ago
It Was A Pleasure

Bruce and I had the pleasure of being represented by Gary and Andrew Wallace when we sold our home which we’d been in for 40 years. Andrew was our main contact. He was thoughtful and clear about the sales process, helpful in coordinating visits and very supportive at the time of sale. We have no hesitation in saying that Andrew and Gary gave us the best of service.

Andrew Wallace

Andrew Wallace

  5   (21 reviews)
over 1 year ago
Best ever!

I first came across Sam and the Wallace Family as agents when I purchased a home and was blown away by their professionalism - and I wasn’t their client! I have subsequently used them twice as a vendor and I could not be happier. I would not hesitate to recommend Sam and the Wallaces.

Sam Wallace

Sam Wallace

  5   (18 reviews)
over 1 year ago
Exceptional Result - Huge Thanks to Sam and Andrew!

We engaged Sam and Andrew Wallace to sell our home in Herne Bay, in September 2024, after seeing first hand their capabilities in selling two homes for our wider family. Their deep understanding of the real estate sector and professional, yet refreshing approach was immediately evident when they first visited our home. A clear and concise sales strategy (auction) was recommended and agreed to meet our expectations. Sam and Andrew immediately set the wheels in motion, and we felt in completely safe hands all while knowing the potentially ‘choppy’ sales market we were entering. Sam and Andrew executed everything they said they would do throughout, and kept us well informed of interest and feedback. The advice given to us was absolutely spot on when required, and their effective dealings with interested parties resulted in us having several active bidders in the auction room, delivering an unconditional sale above our expectations. We would suggest any Vendors considering selling their property meet with Sam and Andrew, and would absolutely provide our endorsement to engage them.

Andrew Wallace

Andrew Wallace

  5   (21 reviews)
over 1 year ago
PATIENT AND TENACIOUS, COMMUNICATING CLEARLY AND HONESTLY

Wei Wei was the absolute best agent to work with, as she helped us secure our next family home. Very soon into our working together, she was no longer a real estate agent, but an aunty helping us with our family’s best interest as the utmost priority. There were many complexities with our transaction, and Wei Wei was patient and tenacious, all the while communicating clearly and honestly. I am making my friends and family all come to Wei Wei for their real estate transactions. Wei Wei Elder was such a genuine and extremely hard working agent - we would work with her again, regardless of which company she was with!

Wei Wei Elder

Wei Wei Elder

  5   (53 reviews)
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