I found the communication on Whatsapp a little confusing for a start and I may have appreciated being asked if this was suitable for my IT level, however I did get used to it and I did appreciate that all the communication was in one place, including the Open Home reports. The information provided in each message was clear and concise. I also very much appreciated the direct phone calls and discussions. The Rout Group achieved a a good result at sale. I would ask that when discussing commissions/set fee that the figure quoted is including GST, I feel that when working alongside non-business people that the figure quoted should be the end result figure, not a GST exclusive figure, I have had it said 'that's what everyone does' that may be true for business partners, but it isn't for lay people, both figures could be included in the agreement.
Ganesh Rout
