The Agency

5 Ballance Street, Whataupoko, Gisborne 4010
  •   4.9   (9 reviews)
  • aotybadge

    Recognised for going above & beyond for their clients.

Meet the team

Get to know the 4 property managers at The Agency.

Lizzie Te-Rongopatai
Lizzie Te-Rongopatai

Property Manager

lizzie@theagencynz.com
About Lizzie
Lizzie Te Rongopatai thrives under pressure. As a strong multi-tasker, Lizzie is solution driven and isn’t afraid to get the job done. With experience as a selling agent, Lizzie knows how to deal with the logistics that come with property. A background as both landlord and tenant also equips her with a deeper knowledge of how the process works on both sides of the fence. Her compassionate nature and background make for a property management superstar. Equipped with an array of administration skills and a keen eye for detail, Lizzie has the unfailing ability to meet the needs of both tenant and owner. It is also clear that excellent communication is something that Lizzie has mastered. When she gets a moment out of the office, Lizzie enjoys spending time at the beach; being a Gisborne girl after all! Grabbing a good coffee with her husband and walking their beautiful GSP dog Gracie along the beach is one of the things that brings Lizzie joy. Wholesome traits such as these are what makes her such an approachable and warm person. A combination of vibrant personality traits and pro-active service skills makes Lizzie an incredible asset to The Agency property management team.
Vicki  Thomson
Vicki Thomson

Property Manager

vicki@theagencynz.com
Dave Pirimoana
Dave Pirimoana

Max Sheridan
Max Sheridan

Property Management & Maintenance

max@theagencynz.com

About us

All Things Property Our boutique real estate business with it's committed and very experienced team has expanded. We are now providing a broader focus and a desire to offer our customers a more comprehensive range of Property Related services. Now as well as assisting you with buying, selling and property management, we are moving into property maintenance and building services – all carrying our same exemplary attention to detail and service. In line with our switch, we have moved to the heart of the Ballance Street Village and we are all so excited to offer these additional services. Our team are known for their extensive local knowledge and their ability to get the very best end result for all involved. For some clients, that could be just an armchair chat and a little advice on what to do with their property. For others, it could be discussing the ins and outs of bringing a property to market, or working together for a clear expectation on price and process. At the heart of all we do are people – our people. It’s about finding that right fit – that special property that matches your dreams and aspirations within your budget. We are creative, innovative and honest. Call by and have that chat, and see what makes The Agency stand out from the crowd.

Our reviews

  4.9  
9 reviewsacross 6 different locations, showing 6.
Landlord review
THANK YOU VICKI
about 1 year ago
THANK YOU VICKI

Thank you Vicki for being a fabulous property manager and for assisting with viewings and property checks during the current sale process of my rental. You've been a star. Much appreciated.

The Agency

The Agency

  5   (191 reviews)
Landlord review
Thank you Vicki!
about 1 year ago
Thank you Vicki!

We’ve been landlords for several years with properties managed by The Agency. When Vicki came on board last year she blew us away with just how awesome she was to deal with. We had a difficult situation (not the fault of the landlord or tenant) that was outside of everyone’s area of expertise. Vicki jumped straight in to see how she could help and her communication with us as landlords and the tenants helped to stop the issue escalating. She is professional, friendly, upfront and fun to deal with. Vicki deserves the highest rating possible and I would trust her to manage any future properties for us. Thanks Vicki!

The Agency

The Agency

  5   (191 reviews)
Landlord review
Amazing work
over 1 year ago
Amazing work

I can’t say enough good things about Lizzie as my property manager! She is absolutely fantastic. Her communication is top-notch—she’s always quick to respond and keeps me in the loop about everything. I’ve never had to worry about a missed payment, and I love how organized and on top of things she is. The house inspections she conducts are incredibly thorough, and I can tell she genuinely cares about my properties and their upkeep. Lizzie goes above and beyond in every aspect of her job, and I feel so lucky to have her managing my properties. Truly, I couldn’t ask for a better property manager! 10/10 recommend!

The Agency

The Agency

  5   (191 reviews)
Landlord review
Dealing with a volatile tenant
over 1 year ago
Dealing with a volatile tenant

To whom it may it concern I am writing in regards to the way Lizzie dealt with the tenant at 9A Turenne Street. I had phone calls from several neigbours complaining about the tenants' behaviour which included high noise a lot of the time, some of the young guys hanging around were intimidating a couple of the neighbours that spoke out. After so many complaints, I spoke to Lizzie to say I would like to give them notice. I consulted Lizzie for advice, and she was immensely helpful and professional in dealing with a volatile situation. To have the tenants leave the property on time and with minimal damage was a huge relief not just for us but also the tenant in the attached dwelling. Lizzie communicated well throughout the process and truly worked hard for us. We appreciated her time and help. Regards Monika and Rhys

The Agency

The Agency

  5   (191 reviews)
Landlord review
Knowledgeable
over 1 year ago
Knowledgeable

Vicki, being our property manager, has been practical and knowledgeable. Arrangements to ensure compliance were made and our house was tenanted efficiently. We are looking forward to working together going forward. Thank you Vicki.

The Agency

The Agency

  5   (191 reviews)
Tenant review
Anazing service
over 1 year ago
Anazing service

With Vicki as my Property Manager, I have experienced exceptional service, characterized by swift responses and efficient resolution of problems and tasks requiring attention. Thank you Vicki

The Agency

The Agency

  5   (191 reviews)
Show all 9 reviews
map

Our rental properties

The Agency has 1 property for rent and rented 63 properties in the last 12 months, showing 4, sorted by most recent activity

Rented
Rented
Palmerston Road
Gisborne Gisborne
2
1
1
Townhouse
Rented
Rented
Show all 64 properties
© 2026 RateMyAgent