Thank you Vicki for being a fabulous property manager and for assisting with viewings and property checks during the current sale process of my rental. You've been a star. Much appreciated.
The Agency
We’ve been landlords for several years with properties managed by The Agency. When Vicki came on board last year she blew us away with just how awesome she was to deal with. We had a difficult situation (not the fault of the landlord or tenant) that was outside of everyone’s area of expertise. Vicki jumped straight in to see how she could help and her communication with us as landlords and the tenants helped to stop the issue escalating. She is professional, friendly, upfront and fun to deal with. Vicki deserves the highest rating possible and I would trust her to manage any future properties for us. Thanks Vicki!
The Agency
I can’t say enough good things about Lizzie as my property manager! She is absolutely fantastic. Her communication is top-notch—she’s always quick to respond and keeps me in the loop about everything. I’ve never had to worry about a missed payment, and I love how organized and on top of things she is. The house inspections she conducts are incredibly thorough, and I can tell she genuinely cares about my properties and their upkeep. Lizzie goes above and beyond in every aspect of her job, and I feel so lucky to have her managing my properties. Truly, I couldn’t ask for a better property manager! 10/10 recommend!
The Agency
To whom it may it concern I am writing in regards to the way Lizzie dealt with the tenant at 9A Turenne Street. I had phone calls from several neigbours complaining about the tenants' behaviour which included high noise a lot of the time, some of the young guys hanging around were intimidating a couple of the neighbours that spoke out. After so many complaints, I spoke to Lizzie to say I would like to give them notice. I consulted Lizzie for advice, and she was immensely helpful and professional in dealing with a volatile situation. To have the tenants leave the property on time and with minimal damage was a huge relief not just for us but also the tenant in the attached dwelling. Lizzie communicated well throughout the process and truly worked hard for us. We appreciated her time and help. Regards Monika and Rhys
The Agency
Vicki, being our property manager, has been practical and knowledgeable. Arrangements to ensure compliance were made and our house was tenanted efficiently. We are looking forward to working together going forward. Thank you Vicki.
The Agency
With Vicki as my Property Manager, I have experienced exceptional service, characterized by swift responses and efficient resolution of problems and tasks requiring attention. Thank you Vicki
The Agency
Vicki and staff were great with knowledge of the market and communication skills was out the gate with professionalism top of the line. Very happy to deal with them again.
The Agency
Very on the ball and prompt to begin our acquaintance with the letting department but very slack with tending to the paperwork on letting our property out. Perhaps the Xmas rush etc caused delays in lodging the tenancy agreement with us, the agent not being contactable to verify same & when another agent stepped in, gave us a copy of an agreement for another property (that wasn't ours..) All sorted now and looking forward to many years of a great association...
The Agency
I found the Agency a excellent company to deal with Liz and Glen are very professional good comunication with the new tenants and my self. I would use their services again.
The Agency
