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Our reviews

  4.9  
198 reviewsacross 49 different locations, showing 12.
Our qualities as told by our client reviews: well-prepared, responsive, reliable, friendly, supportive, local expert, clear communication.
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Seller review
Exceptional Care and Service
about 3 years ago
Exceptional Care and Service

We had found our dream property and were in a rush to sell. Jacqui and her team bent over backwards to help and lead us through the selling of our property. We really felt we were in good hands with Jacqui’s experience, producing a great result, with a quick sell. We didn’t feel we were just another sale for her, but that we were important and that she was on hand every step of the way. We felt comfortable with her and that we could really depend upon Jacqui. Thanks again Jacqui for making a stressful time smooth as possible. Simeon and Sharon Kim

Jacqui Johnston
Seller review
Great to deal with
about 3 years ago
Great to deal with

Efficient and effective listing with all options clearly set out. Kept me informed throughout the journey and got the result I was after.

Jacqui Johnston
Buyer review
Post-purchase follow-up appreciated
about 3 years ago
Post-purchase follow-up appreciated

We found Jacqui to be both professional and supportive in terms of: arranging a rental review of our other property, liaising with the vendor (as expected), and in terms of follow-up contact. Follow-up included checking in with us to confirm the S&P had gone smoothly, helpful tips about local tradespeople she knew of to discuss renovations, and firewood supplier options. Definitely happy to recommend Jacqui to others.

Jacqui Johnston
Seller review
Experienced and trustworthy
about 3 years ago
Experienced and trustworthy

We have dealt with Jacqui as both vendors and purchasers, and found her excellent to work with in both circumstances. She was extremely helpful in guiding us through our first home purchase, and then successfully sold our house in a challenging market. Jacqui is professional, reliable, and able to provide good advice based on her extensive experience. She is also personable, warm, and very easy to communicate with. Having Jacqui as our agent took a lot of the stress out of the process, and we were really happy with the outcome. We couldn't recommend her more highly.

Jacqui Johnston
Buyer review
Personable, Communicative, & Helpful
about 3 years ago
Personable, Communicative, & Helpful

Jacqui was great from the start and was helpful when we decided to make an offer rather last minute for our house. As we were inexperienced it was a great to have someone help overlook some of the finer details of the offer and to make sure we had the opportunity to put our best offer forward. The whole buying process has been relatively simplistic for us due to the professional conduct & communication through out as Jacqui had given us plenty of notice, for anything that could be problematic. We've been grateful to have Jacqui as the property agent for this sale. Thank you.

Jacqui Johnston
Seller review
Great at building a relationship
about 3 years ago
Great at building a relationship

Having bought our house from Jacqui over ten years before, she kept in regular contact over the intervening years just to check in. This sort of service is very rare, and when we came to select an agent to sell, the choice was obcvious.

Jacqui Johnston
Seller review
Kind and real
about 3 years ago
Kind and real

Selling a property always has its stresses and emotional upheaval.I chose to use Jacquie Johnston to sell my family home of 21 years as I knew that she would be great to work with as I bought the property from her all those years ago and was kind and helpful at that time when I was the buyer and her and her husband went the extra mile for us. Jacquie was as kind and helpful this time as she was all those years ago .She made the selling process very smooth and straightforward .She was patient and gentle with me as I negotiated the complexities and stress around putting your home in the public arena. Jacquie is a very authentic and compassionate person and these qualities were important to me when putting my dearly beloved historic cottage up for sale .I found the open home process especially easy which I didn't anticipate as she managed it all so well and I especially enjoyed the small but warm touches of fresh free range eggs or produce from her own garden left for me in the fridge after each open home. I would throughly recommend Jacquie for her professional skills combined with warmth,kindness and her ability to be real with her clients .Thank-you Jacquie.

Jacqui Johnston
Seller review
Brilliant
about 3 years ago
Brilliant

We bought our home 12 years ago through Jacqui which we have just recently sold. There was never a question over who we would use to sell when the time came. Lovely to deal with every step of the way throughout what can be a stressful process. We have no hesitation in recommending The Johnstons to anyone looking at buying or selling. Can't do 25 stars so 5 stars will have to do 😁.

Jacqui Johnston
Seller review
Jacqui is amazing!
about 3 years ago
Jacqui is amazing!

This is the 3rd house Jacqui has sold for me, all 3 times she has been incredibly supportive and gotten us the outcome we'd hoped for. With the market being so uncertain this time, we weren't expecting a quick sale. However, Jacqui managed to get our house under offer less than 2 weeks after going on the market. Her communication is outstanding. She was always keeping us in the loop, offering suggestions and the support was always there. Jacqui is the only agent I'll ever use for selling any future houses. We appreciate you so much Jacqui. Thankyou for everything!

Jacqui Johnston
Seller review
Best agent
about 3 years ago
Best agent

Jacqui is the best and professional agent we have ever seen. We appreciate her presale appraisal and she gave us the right pricing suggestions. So our house sold in three weeks, its quick than we imaging during the sluggish housing market.

Jacqui Johnston
Seller review
A sale in difficult market conditions
about 3 years ago
A sale in difficult market conditions

Despite the market being in free fall, Jacqui managed to find us a keen buyer for our niche property. Would I use Jacqui again ? - Yes. She provided competent marketing knowledge, tireless energy and persistence.

Jacqui Johnston
Buyer review
Awesome experience
about 3 years ago
Awesome experience

Our experience with Jacqui was excellent. Entire process was smooth and was there anytime to assist in our process being a first home buyer. I recommend to go with her with no doubt.

Jacqui Johnston
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