Michelle truly went above and beyond for our big whānau, patiently accommodating our multiple viewings and answering every single question with so much heart to safely guide us all the way to securing our beautiful new home at Landing Road. From the very moment we first got in touch about the property, she treated us with the kind of genuine care and respect that you rarely find. Managing a household as large as ours means things can get chaotic quickly, but Michelle never blinked. She welcomed our whole family with open arms, making sure everyone felt included and comfortable during our multiple visits to the property. Her communication style and responsiveness were absolutely flawless from start to finish. She was an absolute dream to work with—incredibly quick to reply whenever we reached out with a late-night question or an urgent worry, and she was always completely transparent with her answers. No matter when we needed her, she made sure she was available to guide us through the trickier parts of the paperwork. Michelle’s local market knowledge and professionalism are second to none. She knows the Whakatāne market inside and out, which gave us immense confidence. She handled every single moving part—from organizing our viewings around our busy schedules, to setting up our formal tender offers, and carrying out the pre-settlement inspections—with perfect professional precision, while still keeping a warm, family-first approach. Her negotiation skills and dedication are what really set her apart. She seamlessly managed all the complex communication between us, our solicitors, and the vendors to make sure nothing fell through the cracks. What made her truly stand out was her endless patience and genuine heart. She transformed what could have been an incredibly stressful, overwhelming process into a smooth, deeply supported, and celebratory journey for our whānau. We are forever grateful to her for helping us plant our roots here!
Michelle Oswald
