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Our reviews

  5  
249 reviewsacross 34 different locations, showing 12.
Our qualities as told by our client reviews: honest, responsive, reliable, friendly, supportive, local expert, clear communication.
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Seller review
The full package
about 2 months ago
The full package

Nicky is amazing and honestly such a lovely human who has made us feel so good our whole journey with her. On both selling our property and searching for our new home. We felt so secure with her and her process, she has the it factor that’s for sure. Relatable, compassionate, professional and so much more. She made time for us right around the clock. She is not only a great real estate agent backed by great experience and an awesome team of professionals but she is a really beautiful person to be around. We are so happy to have met Nicky and will continue to enjoy her time and presence. She is exactly what you want when selling and buying it’s great to see that people like Nicky are out there creating a great name and reputation for herself. Thank you so much we appreciate you. Maggs / Tee / Tilly / Florence & Bean

Nicky Berry

Nicky Berry

  5   (66 reviews)
Seller review
Kassie made it all come together beautifully.
about 2 months ago
Kassie made it all come together beautifully.

Kassie provided excellent service throughout the sale of our property. She provided a strategy, built on experience, to ensure great exposure for our house to the right buyer group. This resulted in way more interest than we expected. She kept both of us us well informed at every step. She provided advice with staging, building inspectors, revaluation etc and nothing was ever a problem. I feel working with New Zealand Sotheby's International also lifted the perception of our property. This resulted in 9 offers received before deadline and sa ale price well above CV, a rarity in this market. If you are looking for an agent that will work hard, is committed and gets results, give Kassie a call.

Kassie Swinburne

Kassie Swinburne

  5   (17 reviews)
Buyer review
Straight-talking, knowledgeable and genuinely easy to deal with.
about 2 months ago
Straight-talking, knowledgeable and genuinely easy to deal with.

Caro’s communication was direct, clear and responsive throughout, so we always knew where things stood. Her knowledge of the property and the local market gave us confidence, and the negotiation process felt easy and straightforward. She was professional from beginning to end, while still being friendly and down-to-earth. Caro made what could have been a stressful process feel simple, and we really enjoyed dealing with her.

Caro Meo

Caro Meo

  5   (14 reviews)
Buyer review
Buying in a new city can be stressful: having the right real estate agent made all the difference.
about 2 months ago
Buying in a new city can be stressful: having the right real estate agent made all the difference.

Buying a home can be a stressful experience, especially when you're relocating to a new city and navigating unfamiliar territory, but Kassie transformed what could have been an overwhelming process into one that felt supported, informed and easy. A big challenge for us was that I was able to visit properties in Napier, while my wife remained in Tauranga- experiencing viewings through FaceTime. Kassie understood how important it was that Katie felt just as involved and confident in the process as I did. She took the time to carefully answer questions on video calls, highlighted details not easily seen through a phone screen, and made sure she never felt like she was making such an important decision from a distance. As a family with a six-year-old, Kassie took the time to understand what mattered most to us. Kassie helped us find the right home for our family's next chapter. She listened carefully, understood our priorities, and offered local knowledge and practical advice that helped us make confident decisions. Her communication was outstanding. We always knew where we stood and what the next steps were. No question was too small, and whenever we were unsure about the process, she patiently took the time to explain everything clearly and thoroughly. Kassie worked around our schedule, arranged and attended appointments to provide access for our building inspector and property valuer, and made herself available whenever we needed her. I'm sure she was juggling many other clients and family commitments, yet she somehow always made us feel like we were her only priority. Throughout the negotiation she remained calm, professional and reassuring. When challenges arose, she didn't create pressure or uncertainty; she created solutions. If you're looking for someone who combines outstanding market knowledge with exceptional communication, unwavering professionalism and a level of personal commitment then we couldn't recommend Kassie more highly.

Kassie Swinburne

Kassie Swinburne

  5   (17 reviews)
Buyer review
Great knowledge & easy communication
about 2 months ago
Great knowledge & easy communication

Nicky was excellent to dela with. Answered all my questions. Arrange additional viewing at no trouble. Responded to promptly and was knowledgeable about the property. Would highly recommend.

Nicky Berry

Nicky Berry

  5   (66 reviews)
Seller review
Took the pressure of sale off our plate
about 2 months ago
Took the pressure of sale off our plate

Very organised, communicated every bit of feedback and interest well. We were never left wondering where something was up to.

Marlene Nathan AREINZ

Marlene Nathan AREINZ

  4.9   (33 reviews)
Buyer review
Friendly and Professional
about 2 months ago
Friendly and Professional

Great with communication between us and vendors. Everything was explained well and made everything stress free.

Marlene Nathan AREINZ

Marlene Nathan AREINZ

  4.9   (33 reviews)
Buyer review
Very professional but with the added warmth of a real person.
2 months ago
Very professional but with the added warmth of a real person.

Marlene responded to every query and detail needed to be able to put our best foot forward and feel confident in our decisions. Always generous with her time and knowledge. Marlene seems to genuinely want both buyer and seller to have as positive and successful experience as possible. That makes a big difference in, what is often, quite a stressful process.

Marlene Nathan AREINZ

Marlene Nathan AREINZ

  4.9   (33 reviews)
Seller review
Marlene is very dedicated, hard working and gets the done.
2 months ago
Marlene is very dedicated, hard working and gets the done.

Marlene is a very honest, hardworking, tenacious agent that understands your expectations and goes above and beyond to get the right buyers for the property. Marlene has a very wide pool of past and present buyers and sellers which keep using her to purchase and sell property. We would recommend Marlene in a flash and wish her all the very best for the future. Thanks so much.

Marlene Nathan AREINZ

Marlene Nathan AREINZ

  4.9   (33 reviews)
Buyer review
Professional experience from start to finish.
2 months ago
Professional experience from start to finish.

Caro was great to work with, she is experienced and has a great understanding of the process from start to finish. She communicates well throughout and is always available to answer any question big or small.

Caro Meo

Caro Meo

  5   (14 reviews)
Seller review
Excellent communicator. Highly recommend
2 months ago
Excellent communicator. Highly recommend

Caro was incredibly professional, persistent, and hardworking throughout the entire process. Her communication was exceptional, keeping us well informed with regular updates, valuable recommendations, and clear guidance at every stage. We would highly recommend Caro to anyone looking to sell their home. Her dedication, professionalism, and commitment to achieving the best possible outcome were greatly appreciated

Caro Meo

Caro Meo

  5   (14 reviews)
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New Zealand Sotheby’s International Realty – Napier
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