Roberta has her finger on the pulse of the market and an intimate knowledge of the Mt Eden area. Her and Hayley are a pleasure to work with - professional, authentic and dynamic. They care about their clients and deliver the results.
Following a failed campaign with another agent, we called Roberta and Hayley for help. They engaged immediately, talked and listened to us, spent some time to understand the property and market we were aiming at and guided us to prepare our home properly. They secured the first offer within 1 day of launching the campaign and three offers and a successful sale within 1 week. If I'm ever selling a house again I will call Roberta and Hayley first.
Exceptionally hardworking and incredibly professional. From the moment we engaged Hayley and Roberta we felt like we were in safe and competent hands. It was a difficult time to market a home. After an incredibly hot run, the market suddenly turned. The banks imposed exceptionally tight lending rules, the media started to pump out negative stories and the nation changed from alert levels to traffic lights which meant yet another change of rules for viewing open homes. Yet through all these changes Hayley and Roberta worked tirelessly to keep us focussed, informed and confident. They provided clarity, great advice, and we enjoyed all of our interactions with them, culminating in a great sale. Verified by RateMyAgent
Selling our home with Hayley was a pleasure. From the moment we engaged Hayley we felt like we were in safe and competent hands. It was a difficult time to market a home. After an incredibly hot run, the market suddenly turned. The banks imposed exceptionally tight lending rules, the media started to pump out negative stories and the nation changed from alert levels to traffic lights which meant yet another change of rules for viewing open homes. Yet through all these changes Hayley worked tirelessly to keep us focussed, informed and confident. She provided clarity, great advice, and we enjoyed all of our interactions with her, culminating in a great sale.
Our house went on the market on the day of Level 4 lockdown - during a period of uncertainty Hayley and Roberta were so reassuring and supportive every step of the way. Their market and area knowledge is second to none, and these two go above and beyond to ensure both buyer and seller are happy. What we loved the most is their transparency and genuine nature, which often seems to be lacking among other agents in our experience. Both Hayley and Roberta were available all the time to answer questions, be it phone call, text or Zoom and we ALWAYS felt they were giving 110% from our very first interaction to settlement! Can’t recommend these two enough!!!! If you have a house to sell, look no further and trust Hayley, Roberta and the team at UP Real Estate to get it done!
Roberta and hayley were brilliant to work with-clear in their communications with us, efficient, and went above and beyond to help (as we couldn’t be present due to covid, we relied fully on Roberta and Hayley in every aspect of the sale, including staging the house right through to helping pack after the sale).
Hayley and Roberta are the dream team. They are honest and hard working, they went above and beyond to guide us through the process and helped us to maximize our property value. They were transparent, available and fun to have around. We thank them for their advice and the outcome!
We have recently bought our new home and sold our old home with Hayley and her co real estate agent (Roberta Stewart). We could not recommend them more highly. From the purchasing point of view they were both very thorough, engaging and professional. We especially appreciated how they were solely the people we dealt with from all aspects (as some real estate agents pass on roles such as open homes, comms etc to their support staff). They are an absolute pleasure to work both genuine people and easy to be around.
We have recently bought our new home and sold our old home with Roberta and her co real estate agent (Hayley Kirk-Smith). We could not recommend them more highly. From the purchasing point of view they were both very thorough, engaging and professional. We especially appreciated how they were solely the people we dealt with from all aspects (as some real estate agents pass on roles such as open homes, comms etc to their support staff. They are an absolute pleasure to work both genuine people and easy to be around.
