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Our reviews

  5  
74 reviewsacross 10 different locations, showing 12.
Our qualities as told by our client reviews: well-prepared, honest, supportive, hard-working, friendly, clear communication, local expert.
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Seller review
Exceeded Our Expectations!
almost 3 years ago
Exceeded Our Expectations!

Hayley & Roberta exceeded our expectations in terms of the price achieved for our sale, the speed (sold in 2 weeks!), and their endless energy and care. We had never sold before and they were fountains of knowledge on all parts of the process from flats plans to mortgage brokers! We trusted them every step of the way and were so pleased we did because their advice was spot on every time. We can see why they’re the A Team and we’ll be forever grateful to them both for going above and beyond for us. Thank you Hayley & Roberta.

Hayley Kirk-SmithRoberta Stewart
Seller review
Hayley and Roberta UP Real Estate MtEden
almost 3 years ago
Hayley and Roberta UP Real Estate MtEden

We recently engaged Hayley and Roberta to sell our family home in Hillsborough.We were all initially concerned about this process as it felt there was a lot we needed to know.Our family has resided in this place since it was built by our father,over 65 years ago and it was felt that it was our joint duty to do it right.We needed not to have worried .Hayley and Roberta took care of everything and guided us pretty well through each step of the way.They had a great idea of the market which helped us immensely.Most importantly though was their combined ability,even willingness, to help with our various queries and akward questions,of which there seemed to be plenty. The entire UP team were helpful,knowledgeable down to earth and friendly. Their rate and expenses also seem very realistic The auctioneer,Mark Sumich appeared to do his absolute best for us and worked very hard to get the last few thousand dollars for us.This at the time did not seem that important but as the final wash up is taking place,this becomes more relevant. I for one would not hesitate to engage their services again.

Hayley Kirk-SmithRoberta Stewart
Seller review
Excellent,Professional team of top Quality.
almost 3 years ago
Excellent,Professional team of top Quality.

Roberta and Hayley were top notch. They achieved our expectations on all fronts. A job well done at a difficult time. We highly recommend them and wish them well. Happy to provide support and references. Steve & Rachelle.

Hayley Kirk-SmithRoberta Stewart
Buyer review
Very good
almost 3 years ago
Very good

Professional services, helpful, and highly recommended

Hayley Kirk-Smith
Seller review
Exceptional Real Estate Agents - Roberta and Hayley
almost 3 years ago
Exceptional Real Estate Agents - Roberta and Hayley

Working with Roberta and Hayley was an absolute pleasure. From the very start, they gained our confidence by skillfully leading us through every step of the real estate journey. Their extensive expertise and in-depth understanding of the market were evident as they navigated us through a demanding market and successfully auctioned our property. We wholeheartedly endorse their services.

Roberta Stewart
Buyer review
Great Result
almost 3 years ago
Great Result

Not a straight forward negotiation but Roberta did a great job of navigating the situation. Awesome to work with and really straight up.

Roberta Stewart
Seller review
Unbeatable local expertise
about 3 years ago
Unbeatable local expertise

We worked with Hayley to sell our house in Epsom after hearing great things from friends whose home she'd sold in our neighbourhood. From start to finish we were so impressed with her professionalism and extensive knowledge of the local market. From the pre-campaign guidance that helped us prepare our home for sale, through to post-sale care and attention, she was second to none. With a wide network of local buyers, excellent marketing strategy and clear commitment to her work, we had no shortage of interest in the property and achieved a successful sale. We would absolutely work with Hayley again and have recommended her to our family, friends and colleagues.

Hayley Kirk-Smith
Buyer review
Bought house
about 3 years ago
Bought house

Great communication and very helpful. Cheers

Roberta Stewart
Seller review
A great experience
about 3 years ago
A great experience

Really enjoyed working with Hayley and Roberta to sell our home. We were buying another property conditional on sale of our which was a bit nerve racking in this market. Hayley and Roberta were realistic, knew what we needed to do and were full of good tips on how to market our property to resonate with buyers. Good to deal with and would recommend.

Hayley Kirk-Smith
Seller review
Professional
about 3 years ago
Professional

Our experience with Roberta was by far the most professional we have had from Real Estate Agents we have used in the past. Her knowledge of the area, communication to us of the current market and results from each open home was great. Roberta was always ready to answer any of our questions and gave us complete feedback after each open home. We would have no hesitation in recommending her.

Roberta Stewart
Buyer review
Rich professional knowledge, smooth communication, high professional level
about 3 years ago
Rich professional knowledge, smooth communication, high professional level

She is very patient, very professional, and can respond to my questions in a timely manner. She helped me a lot during the service auction and purchase process. She let me take pictures of the house I like, and patiently and professionally helped me communicate with the landlord.

Hayley Kirk-Smith
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