Steve and Caroline's service and experience was of a very high level. Communication was exemplary, and they kept us up to date with the proceedings as they happened and results of marketing campaigns for each open home. They also have a good team behind them that supported with legal and other advice. Their availability and response was swift and everything happened when scheduled and advised. We are very happy with the whole campaign and process from 'woe to go' which resulted in us having an excellent outcome in a challenging market. We have no hesitation in recommending them to others.

Steve and Caroline were an amazing team. They left no stone unturned - super efficient and professional through the entire sale of our house. Living in Melbourne while selling remotely, we relied on them completely, and they handled everything seamlessly. They kept us updated every step of the way, made the whole process easy, and took all the stress out of it. We highly recommend them both - truly exceptional agents. With gratitude thank you!

From the commencement, & throughout, the campaign we found Caroline & Steve to be honest, highly professional, great with communication & always wanting to achieve the best outcome for us. They were extremely thorough & clearly knew the current state of the real estate market.

After being notified that my tenants had given notice, I reached out to Caroline Yau & Steve Williams, who I purchased this property through in 2017. They then prepared an honest appraisal & marketing plan for my consideration, including advising on what needed to be done to have the property “market ready”. My property had not faired very well during the tenancy period. Steve then set about getting quotes from Painters, Roofers, Pool companies etc. After my approval of the approach to be taken, Steve project managed the entire preparation, while keeping me fully briefed on progress. This was a huge undertaking by Steve. Once all work was completed, Caroline & Steve advised that I use a high-end Staging Company to show the home off to its best potential. They showed me several large Remuera & Epsom homes that had been staged by “The Homestagers”. I am very pleased I trusted their advice, as they managed to get my property SOLD in 6-weeks, no mean feat on the current market & given that the property is a re-clad plaster home, that presented its own unique challenges. In particular, as an overseas owner, having Caroline & Steve taking care of my property gave me complete confidence that no stone was left unturned in an effort to get my property SOLD. Their reporting was almost daily, either by email, WhatsApp, WeChat or phone calls. At every step of the way I knew what was happening on the ground with my property. Steve even did some of the landscaping for me to ensure that the final presentation was spot-on. Caroline & Steve’s slogan “The DIFFERENCE is in the DETAIL” is very accurate. Caroline & Steve are true professionals. I would definitely recommend them to anyone considering selling.

Their professionalism and thoughtfulness throughout the whole sales process was reassuring.

It was mainly Caroline Yau who looked after us and she made sure everything ran smoothly and every detail was in place. She takes immense pride in her work and remains steadfastly focused on the goal.

Caroline and Steve made the selling of our property a very enjoyable experience. Caroline took all worrying moments and concerns away from us by carefully guiding and explaining the process to us. She not only provided us with the weekly reports on the open home days but also provided us with reports from the various people that viewed the property. By following her instructions to bring the property up to standard the successful buyer was presented with a property that one could move straight into . Recommend both agents to any prospective seller .

We found Caroline to be honest and transparent. All queries were answered straight away. A very accommodating lady. Thanks Caroline for putting up with my phone calls and requests.

Caroline and Steve make the home-selling process seamless. They guide, educate, and support you every step of the way with care and professionalism. Thanks to their expertise, our house looked its best and attracted the right buyers. With Caroline and Steve on your side, you're in great hands!

Steve & Caroline worked hard to sell our property in Greenlane. I especially appreciated the way Steve facilitated a quick spruce up of the property with a painter and cleaners.

We had a really tough situation on our hands, and Caroline and Steve came through for us at the last minute. They jumped in without hesitation and handled everything like pros. They're amazing at negotiating and know exactly when to seize the right opportunities to close the deal. Thanks to their skills, everything went smoothly and we got the outcome we were hoping for. Honestly, we'd hire them again in a heartbeat. They're that good.

We recently sold our house in Royal Oak unconditionally with the help of Caroline and Steve, and we couldn’t be happier with their services. Having relocated back to England, we entrusted them with everything—from preparing the property for sale to managing the entire transaction—and they exceeded our expectations. This was actually the second house we sold with Caroline. A few months ago, she successfully helped us sell another property, and her professionalism and expertise made it an easy decision to trust her again to sell our second house while we were overseas. Caroline and Steve were incredibly helpful and trustworthy throughout the entire process. They provided regular updates, keeping us informed of progress on a near-daily basis, and shared detailed weekly reports. This consistent communication gave us great confidence, even from afar. Their professionalism, dedication, and expertise made the sale smooth and stress-free. We highly recommend Caroline and Steve to anyone looking to buy or sell property. They truly deliver exceptional service!