Sue and Owen make a great team and were truly exceptional. Their combined skills and knowledge compliment the work of each agent individually. From the very beginning I knew they had my best interests in mind. After twenty-three years I was selling my house in a market decidedly different to more than two decades previously. I therefore, had no idea of the steps in the process or what to expect. Sue and Owen’s advice was consequently educational for me but also on point. I was always informed of what was happening in the market in a way that was understandable and straightforward. They presented the pros, cons and strategies forward always leaving me to make the final decision on such things. At all times I felt in control of the selling of my house. I felt listened to and valued. My needs and requests were taken seriously. Their responsiveness was incredible. If they couldn’t answer the phone, they always called back promptly. Where there were differences of opinion with buyers Sue and Owen calmly worked those through with me until a solution was found. Their patient, cool, calm mindset reminded me of my confidence that they would get the job done – and they did. Sue and Owen went over and above what I would expect of a real estate agent. I would have no hesitation recommending them to my friends and whānau.
Sue Matete
