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Our reviews

  5  
364 reviewsacross 48 different locations, showing 12.
Our qualities as told by our client reviews: honest, reliable, friendly, strategic, supportive, local expert, clear communication.
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Buyer review
Friendly, approachable, goal-driven, professional, personable!
almost 4 years ago
Friendly, approachable, goal-driven, professional, personable!

Buying my first home was an extremely daunting task for me. I had barely any knowledge on how to purchase a property and had barely any experience except with losing out at negotiations. Meeting Richard was a stroke of luck, he is super knowledgeable, sincerely interested to find out what our needs were in looking for a home. He’s also a super cool and friendly person that you wouldn’t be afraid to approach for any questions. He had to entertain multiple phone calls from my mother in Singapore and was super flexible with timings. He always made sure that our questions were answered and that we knew what our next step forward would be. I am so glad that we had Richard’s help with the phone bidding, I’d imagine doing much worse if I was at the auction myself. I am most definitely choosing Richard for any selling or buying of homes in the future. Even, if I were able to be present at the auction, I’m just going to get Richard to represent me and I’ll sit and watch outside the auction room. He’s the man you need and want for your property!

Richard Hartles
Seller review
A great experience!
about 4 years ago
A great experience!

Selling our home with Wei Sen and his team was an absolute pleasure. We felt listened to and supported throughout the process. He guided us through what can be a difficult time, got us a great result and made moving on to our next stage as stress free as possible. We couldn’t recommend Wei Sen and his team highly enough. Thank you so much.

Wei Sen Chow
Buyer review
Making dreams become reality!
about 4 years ago
Making dreams become reality!

Far exceeding our expectations, within 10 days we were putting a sold sticker up on our real estate sign and celebrating the purchase of our future home. Richard, you have done it again, from our family to you - Thank You for making our dream a reality. We've always wanted to raise our kids rural, to have space to run around, vege gardens to grow and animals for our children, so when we found a little slice of paradise that we fell in love with Richard was always going to be our pick to work with through this process with. We have worked with Rich buying and selling a home in the past and knew our home, and our dream was in good hands! Going through selling a home with young children means there's a lot on the line, but Richard being a family man himself understood this and went out of his way to take the stress away, and make the process as seamless as possible.

Richard Hartles
Seller review
Lugtons Dream Team
about 4 years ago
Lugtons Dream Team

Richard exceeded all my expectations with selling my house. Despite selling in the midst of a changing and uncertain housing market, Richard’s positive, honest, professional and personable touch gave me so much confidence, peace and assurance throughout every part of the process. Every step of the campaign was given the highest level of thought and care. I felt valued, listened to, and involved which made the entire experience feel smooth and effortless. I still can’t quite believe that the house sold only nine days after being listed on the market – we only had one open home! This weekend, instead of preparing for our second open home, we were celebrating with neighbours and friends – I am still buzzing with excitement. Now we can focus on preparing for our next chapter of life in Wellington with confidence and certainty – thank you so much Richard and the Lugton’s dream team!

Richard Hartles
Seller review
You've done it again!
about 4 years ago
You've done it again!

Our dream had always been to raise our kids rural, to have space to run around, vege gardens to grow and animals for our children, so when we found a little slice of paradise that we fell in love with Richard was always going to be our pick to work with through this process with. We have worked with Rich buying and selling a home in the past and knew our home, and our dream was in good hands! Going through selling a home with young children means there's a lot on the line, but Richard being a family man himself understood this and went out of his way to take the stress away, and make the process as seamless as possible. Far exceeding our expectations, within 10 days we were putting a sold sticker up on our real estate sign and celebrating the purchase of our future home. Richard, you have done it again, from our family to you - Thank You

Richard Hartles
Seller review
Great experience
about 4 years ago
Great experience

We first met Richard in March 2021. My first impression with him is professionalism and honesty. During the campaign, he is able to effectively communicate with us and point us into a right direction. The highlight about our experience is that he sold our house and minimise the hustle we have to go through at the time. I always enjoy his sense of humour. Most important he can get the job done and also give us the premium price. Selling houses is the life change moment for everyone but he made it easy and make sure everyone is comfortable at the end. Highly recommend.

Richard Hartles
Buyer review
Key to a successful sale
about 4 years ago
Key to a successful sale

We found Richard to be very professional. Our experience with Richard and his team to be very easy going, stress free and they always went the extra mile. We were totally delighted with the outcome - they were the key to the successful sale.

Richard Hartles
Seller review
Top Service
about 4 years ago
Top Service

SELLING a house can be filled with many highs and lows. However for ourselves the journey was made stressless with Wei Sen Chow and his team. They were respectful, listened, understood our needs resulting in exceptional marketing. We can highly recommend Wei Sen Chow and his team for their professionalism and passion in Real estate and where, as a client you will be looked after to the highest of standards.

Wei Sen Chow
Seller review
It was a pleasure
about 4 years ago
It was a pleasure

It was a real pleasure to have Richard as our agent, guiding us through this stressful process. He was always available and on hand to answer any queries we had. Thank you Richard and your team for delivering on your promises!

Richard Hartles
Seller review
Exceeded our expectations
over 4 years ago
Exceeded our expectations

We would recommend Richard and his team to anyone. We sold our first home and purchased a new home (within 48 hours) through Rich and the results more than exceeded our expectations. From the outset he made us feel like family, and gave us great advice throughout the process. Thanks for handling hubby's many demands with patience and humour.

Richard Hartles
Seller review
Flawless Experience
over 4 years ago
Flawless Experience

Wei Sen was referred to us by friends and we were already aware of his outstanding reputation. From our initial meeting with him our minds were put at ease that we had made the right decision. Wei Sen showed genuine interest in our family, he took the time to get to know us and understand our goals for selling our home and moving to the next chapter of completing a new build. He was respectful of our home and could appreciate all of the efforts we have put into improving it over the years. We could see he would go the extra mile to get the best possible outcome for us. Wei Sen & Co’s professionalism is what stood out for us, the sales strategies and marketing materials were impeccable. We were given realistic expectations and honest communications along the way. The team were friendly and easy to deal with, everything ran like clockwork. The way they showcased our home made us proud to see our hard work and vision shown in the best possible light. With a limited number of listings at any one time we never felt like we were just another number. Wei Sen & Co put the extra time and focus, not just on our house sale, but on us as their clients. We had regular check-ins to see how the family was and see how we were all feeling about the process. The team shared in our nerves and excitement. The personal touches were really appreciated, we wouldn’t have changed a thing.

Wei Sen Chow
Seller review
The 'right' agent!
over 4 years ago
The 'right' agent!

We first met Richard at open homes, during our year-long search for the “right” house to downsize into. To start with, we were struggling to figure out what we really wanted. Richard was always cheerful and helpful although he knew this wasn’t the one. Then one day, there it was! Richard put the time in to show us around. But it was lockdown, auctions were by phone and we needed help. He laid out a clear approach to the purchase, and, yippy, we were successful! Then the hard work started – moving out, preparing our current house and getting it on the market within 2 weeks, a quick campaign and then to auction. Throughout this process Richard clearly laid out the options, and once we selected an option he kept us well informed. During this 5 weeks of action, we were eternally grateful for Richard’s help, reassurance, honesty and that cheery smile to keep us going. He always made us feel we were his Number One clients. Now it is us with the big smile as we settle into this downsized new life.

Richard Hartles
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