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Our reviews

  5  
364 reviewsacross 48 different locations, showing 12.
Our qualities as told by our client reviews: honest, reliable, friendly, strategic, supportive, local expert, clear communication.
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Seller review
You’ve done it again!
9 months ago
You’ve done it again!

The team did their magic again and got it sold. Super helpful and everything was explained clearly. Very approachable and they went extra miles to deliver. Highly recommended.

Richard Hartles
Seller review
Wonderful team
10 months ago
Wonderful team

I can not speak highly enough of Richard Hartles. He got us a great result in 2 weeks! Also a genuinely nice person to work with. I am also very pleased with Kelsey and Richard’s whole team who did an excellent job of marketing, communication and got the right buyer for our property. A stressful time for me made as stress free as possible by Richard and his team. Thank you

Richard Hartles
Seller review
Great experience
10 months ago
Great experience

We had a great experience in selling our property with Hugo, communication was excellent and we were kept up to date on all progress. Happy to recommend and use you services in the future.

Richard Hartles
Seller review
Professional, Knowledgeable, and Genuinely Caring
10 months ago
Professional, Knowledgeable, and Genuinely Caring

We were incredibly impressed by Richard and his team's exceptional market knowledge, empathy and consideration throughout our home-selling process. His deep understanding of the local market and current trends helped us make informed decisions at every stage, from the pre-appraisal, auction and offers (yes... multi offers!). Their service was more than just personalized.... they genuinely have the 'care factor' A word that is often said but they absolutely nailed it! The marketing was sensational, the promo video had over 80,000 views leading up to the auction, which was incredible. Communication was consistent throughout the campaign, following up after every open home and viewing. We cannot thank Richard and the entire team enough for the exceptional service they provided to our family at such an incredibly important time!

Richard Hartles
Seller review
Great result
10 months ago
Great result

Excellent team to deal with. Richard and his team are great to deal with and ran an excellent campaign for the successful sale of our property. Well done team

Richard Hartles
Seller review
100% 🔥🔥🔥🔥🔥🔥
10 months ago
100% 🔥🔥🔥🔥🔥🔥

We had such a great experience working with Richard, Jono, and their amazing team. From start to finish, the whole process has been completely seamless and stress-free. Everyone we dealt with was so friendly, professional, and genuinely lovely to work with. Their attention to detail, communication, and support made selling our home an absolute breeze, and we couldn't be happier with the outcome. This has by far been the best experience buying and selling a home that we’ve had. We would highly recommend their team to anyone looking to buy or sell — they truly go above and beyond!

Richard Hartles
Seller review
Second time sellers
10 months ago
Second time sellers

Wei Jono and Richard were amazing. They listened to what we needed and came up with a plan to market our property.. The results speak for themselves. Would definitely recommend them all for a easy sale process. Thanks Team.

Richard Hartles
Buyer review
Smooth Transaction as a FHB
10 months ago
Smooth Transaction as a FHB

Hugo was patient with my many due diligence checks, had great communication between the two parties & was easy to get ahold of. He was transparent in answering my questions and this built a good working relationship. I would be happy to deal with Hugo again. He made the process very smooth without any hiccups!

Richard Hartles
Seller review
A wonderful experience
10 months ago
A wonderful experience

Thank you Lugtons! Melissa and her Team were brilliant and pivotal in achieving an amazing result in selling our home. Melissa's integrity, experience, and guidence was a stand out. Thank you Melissa, you have delivered in all respects and we are incredibly grateful. Working with the Lugtons Team was a joy, with great communication in all steps of the process, the campaign was fantastic achieving excellent results across many platforms. The Auction was an impressive experience, even the boss Simon rolled up his sleeves and got stuck in, the Lugton's Team experince certainly paid dividends in the final result. Thank you Lugtons from a very happy & grateful Dianne & Nigel.

Melissa Wilton
Seller review
Most highly recommended team to sell your home
10 months ago
Most highly recommended team to sell your home

We have no hesitation in recommending Richard and his team. From our very first meeting, we were impressed by their professionalism, presentation, and the efficient way in which they operate. Their advice on preparing our property for sale was invaluable, and their recommendation to work with an excellent home stager helped ensure the home was presented at its absolute best. We also found their pricing strategy to be both realistic and well-informed, which was quickly validated by receiving three offers within the first three weeks. Communication throughout the process was outstanding. We were never left wondering about progress, and the additional comprehensive weekly reports were a welcome reassurance. The quality of the marketing materials—particularly the video, brochure, and digital presentations—was exceptional and truly showcased the home to its full potential. It was a genuine pleasure working with Richard and his dedicated team, and we wish them every success for the future.

Richard Hartles
Seller review
Delivered Exactly What We Hoped For
10 months ago
Delivered Exactly What We Hoped For

We met with a few agents, but chose Wei Sen for his quick response, structured approach, and strong local knowledge. He put together a great marketing campaign and kept us updated each week with clear reports and feedback. The whole team was supportive and always available to answer our questions. Even in a tough market, they kept us motivated and focused—and in the end, found the right buyers. We’re really happy with the result and the professional service from Wei Sen and Hartles & Co.

Richard Hartles
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