Gavin certainly knows the Whitby market. He has years of experience with a good team behind him. He is realistic and really tries to meet your expectations. Gavin has an eye for detail which makes him stand out from other agents.
Gavin Faulke
Charlie Cooling was excellent to deal with from start to finish. His real estate market knowledge was obvious straight away - he explained options clearly, gave honest advice, and never pushed anything that wasn’t right for me. Charlie personally spent hours helping me, including showing me properties in the evenings which I really appreciated. Communication was always clear, and he was honest about everything the whole way through the process, which made it easy to trust his guidance and recommendations. He is the only real estate agent I would use again. After going to the first viewing with him, I didn’t feel the need to see any other agents to help me buy because I was that confident in him. He was professional, reliable, and genuinely cared about getting the best outcome for me, not just making a sale. I would highly recommend Charlie Cooling to anyone looking for a trustworthy and knowledgeable real estate agent. I would happily work with him again.
Team Cooling
Gavin was excellent throughout our home buying journey in Plimmerton. His market knowledge was outstanding and he showed us a couple of options close to each other, demonstrating he really understood what we were looking for and the local area. He was always responsive and professional, while also making the process enjoyable. Gavin helped us with all the finer details that can be challenging when buying a house, guiding us through each step with expertise and patience. Most importantly, he helped us secure a cool house right next to the ocean. We couldn't be happier with the outcome. Highly recommend Gavin if you're looking to buy or sell.
Gavin Faulke
Excellent communication, delivered on service, up front and the whole process was professional and easy. Would use again thanks Gavin.
Gavin Faulke
Adriana's part in our home buying experience has been so awesome and always carried out with a smile on her dial. We have been very grateful to work with this lovely human who knows her stuff and who has been such an easy going delight to deal with. Xox
Adriana Watson
They are nice and kind. Thank you so much for everything
Gavin Faulke
We were first impressed that Gavin gave us his honest opinion of the value of our house, not just what we wanted to hear. This kept us realistic during the process. Gavin's team (Claudine and Anne) provided good reports and connection. Gavin was a master of the process and held our hand throughout! Thanks Gavin!!
Gavin Faulke
We recently purchased our new home at auction, and once again Shona Cooling delivered exceptional service every step of the way. We’ve worked with Team Cooling multiple times over the years, and the experience is always consistently outstanding. Shona is friendly, approachable, and incredibly knowledgeable. She made a stressful auction process feel smooth and manageable, keeping us informed, prepared, and confident throughout. Her professionalism and genuine care for her clients really set her apart. We’re grateful for all the support and would happily recommend Shona and Team Cooling to anyone looking to buy or sell. They’re our go‑to team for a reason!
Andy Cooling
Hunter was extremely professional throughout the entire house-buying process. He was attentive, well organised, and always made time to answer our questions, no matter how small. His communication was clear and informative, and he made sure we understood each step as we moved through the process. What really stood out was his transparency, and we always felt well-informed and confident in the decisions we were making. Buying a home can be stressful, but Hunter made the experience much smoother. We wouldn’t hesitate to recommend him to anyone looking to purchase a property.
Hunter Macdonald
Working with Gavin and his team has been nothing short of exceptional. From the very first meeting, they brought an incredible combination of professionalism, warmth, and deep market knowledge that immediately put us at ease. Every step of the process felt smooth, well‑managed, and surprisingly stress‑free. What really stood out was their communication. They were always available, always proactive, and always one step ahead. We never had to chase anything—updates, advice, next steps, and options were consistently clear and timely. Their attention to detail and genuine care made us feel supported the whole way through. Their strategy and expertise were spot‑on. They understood the market beautifully, gave smart guidance, and ultimately delivered a result that exceeded our expectations. It was obvious they were invested in achieving the best possible outcome for us—not just making a sale. Beyond the professional side, they were simply wonderful to deal with: approachable, trustworthy, and genuinely kind. We felt like we were in the best possible hands. We can’t recommend them highly enough. If you’re looking for an agent who is truly exceptional at what they do—and who makes the entire experience positive and memorable—look no further.
Gavin Faulke
It was a fantastic experience from start to finish on our journey with Vivek. From private viewings, answering any question we had and great advice on day of auction which helped us win on the day. Kind and lovely to work with. We will always only have good things to say about Vivek.
Vivek Sakhun
