Agencies in Awakeri, Bay of Plenty

Good communication and positive attitude helpfull

Initially it was agreed to try and sell the property at Auction. This took place in December 2025 and was passed in with no bidders. Subsequently one couple were interested but had to sell their Kiwi Fruit property first. Also another couple put in a bid which we did not accept because of conditions and 2 week time frame given. over the next 12 months the interested couple extended the contract numerous times and as they still did not have a buyer for their block. At the Agents request we also lowered our asking price. Then in October last Rhys presented us with an agreement which although not at the price we wanted was unconditional with a good settlement date which we accepted We understand that Rhys had to strongly suggest that the sale price be increased substantially otherwise we would not even look at it. At one stage during this process we were asked to not even be present when the proposed purchasers had another look through our residence. This we found somewhat annoying. Subsequently the deposit was paid a day late and since that date we have not heard from Rhys, apart from one brief phone call. As Rhys knew we are shifting to New Plymouth and were planning to look for properties down there we would have appreciated him contacting his New Plymouth counterparts to see if they could assist us in our search. Sadly this did not happen, but we have now found a suitable property through another Agency. We now await full settlement on the 20th of February next. If we were being honest we both thought we might've seen Rhys after the contract was signed but his commission was deducted from the deposit and to date that has been it. Rhys did tell us how much he had sold and his rating throughout Bayleys NZ, but unfortunately we feel his after sales service was lacking. Our opinions were based on our previous house sales and how we ran our own businesses. We are all different, but in the sales game the most important person is the client.

Clark was efficient, thorough and straightforward to work with in general. Never gave the impression something could not be done. Just good to deal with.

Michelle truly went above and beyond for our big whānau, patiently accommodating our multiple viewings and answering every single question with so much heart to safely guide us all the way to securing our beautiful new home at Landing Road. From the very moment we first got in touch about the property, she treated us with the kind of genuine care and respect that you rarely find. Managing a household as large as ours means things can get chaotic quickly, but Michelle never blinked. She welcomed our whole family with open arms, making sure everyone felt included and comfortable during our multiple visits to the property. Her communication style and responsiveness were absolutely flawless from start to finish. She was an absolute dream to work with—incredibly quick to reply whenever we reached out with a late-night question or an urgent worry, and she was always completely transparent with her answers. No matter when we needed her, she made sure she was available to guide us through the trickier parts of the paperwork. Michelle’s local market knowledge and professionalism are second to none. She knows the Whakatāne market inside and out, which gave us immense confidence. She handled every single moving part—from organizing our viewings around our busy schedules, to setting up our formal tender offers, and carrying out the pre-settlement inspections—with perfect professional precision, while still keeping a warm, family-first approach. Her negotiation skills and dedication are what really set her apart. She seamlessly managed all the complex communication between us, our solicitors, and the vendors to make sure nothing fell through the cracks. What made her truly stand out was her endless patience and genuine heart. She transformed what could have been an incredibly stressful, overwhelming process into a smooth, deeply supported, and celebratory journey for our whānau. We are forever grateful to her for helping us plant our roots here!

We couldn't have asked for a better team than Robyn and Phil to market and sell our property! Our connection with Phil actually goes back 12 years, when we invited him to appraise our previous property. We really liked his genuine, relaxed manner back then, so when it came time to sell again, he was the first person we thought of. And after meeting Robyn, we knew straight away they were the right team for us. From beginning to end, they were absolutely fantastic to deal with. What we appreciated most was their genuine, down to earth personalities. There was never any pressure or pushy sales talk, just honest advice, a great understanding of our needs and a very professional approach while still keeping everything friendly and relaxed. Communication throughout the entire campaign was excellent. We were always kept well informed, knew exactly what was happening and felt completely supported, particularly as we navigated the auction process. Also we want to mention Char, who was wonderful with all the communication and behind the scenes details that kept everything running so smoothly. It's not often you come across a team who are not only excellent at what they do, but are also such genuinely lovely people. We are very happy with the outcome and wouldn't hesitate to recommend Robyn, Phil and Char to anyone looking to sell their property. Thank you all for making what could have been a stressful experience such a positive one! Justine & Graeme Laidlaw :-)