Sara Samuel

We had an overall fair experience with Chris and Sara. We got very good advice going into the sale about strategies to inspire better offers, which is what initially encouraged us to choose them, and we believe this advice was ultimately worthwhile. However, given the service is marketed as premium and easy, we had a few more issues than we would have expected along the way. For example, attention to detail about the property's features could have been better. We had to go back and forth a few times to get the details right, including having to prove we owned a car parking space, which was discussed during the initial walkaround. At times we felt more care could have been taken in the marketing of our property, and in step by step communication with us - for example, a review of marketing material before publish was discussed beforehand but didn't happen, and errors had to be fixed after the fact. Queries from the team were often duplicative between team members, and we didn't get updates before signs went up, and so on. We felt our listing write up lacked oomph compared with others. And understandably, the market being in a bit of a slump at the moment meant we didn't get the amount we'd hoped, and nowhere near the amount Chris appraised. During conversations considering offers, his memory of the appraisal range conveniently reduced and we were presented with a whole range of reasons why the offer was a good one, despite it falling well short of expectations set. So in that sense, we felt a bit played. We understand the amount we got was reasonable, all other things considered, but due to our own research rather than what Lowe&Co offered up. Ultimately we are grateful that our place sold quickly - this we can credit them with for sure. But the overall service could have been more honest, better communicated and sharper.

They gave me all the information I needed to get my house on the market and answered any questions I had while selling and after the house was sold. Also made offers of use of truck and other help.

I recently worked with Chris and Sara on the sale of my parents’ home as part of an estate sale, and the whole process was handled really well from start to finish. They were knowledgeable, approachable, and kept us well informed throughout, with great communication at every stage. Selling a family home can be stressful, but they made the process feel seamless and straightforward. We appreciated their professionalism, advice, and calm approach, and would happily recommend them to others.

Great market knowledge. Very easy to work with.

Excellent communication. Very professional knowledges and skills. Take out the pressure for the clients completely.

From the get-go, Chris Day and Sara Samuel at Lowe & Co were confident our Khandallah property would sell, despite it being a slow market. We were given excellent advice on presentation and marketing, and we were updated regularly by phone calls and messaging throughout the sale process. Messages from us were always answered promptly. The open homes attracted a lot of interest with requests for additional information which was encouraging, but nerve racking. After 8 weeks we were presented with two good offers. We absolutely recommend Chris & Sara as trusted agents who know the market and give great advice and support. Tony and Margaret.