Michelle truly went above and beyond for our big whānau, patiently accommodating our multiple viewings and answering every single question with so much heart to safely guide us all the way to securing our beautiful new home at Landing Road. From the very moment we first got in touch about the property, she treated us with the kind of genuine care and respect that you rarely find. Managing a household as large as ours means things can get chaotic quickly, but Michelle never blinked. She welcomed our whole family with open arms, making sure everyone felt included and comfortable during our multiple visits to the property. Her communication style and responsiveness were absolutely flawless from start to finish. She was an absolute dream to work with—incredibly quick to reply whenever we reached out with a late-night question or an urgent worry, and she was always completely transparent with her answers. No matter when we needed her, she made sure she was available to guide us through the trickier parts of the paperwork. Michelle’s local market knowledge and professionalism are second to none. She knows the Whakatāne market inside and out, which gave us immense confidence. She handled every single moving part—from organizing our viewings around our busy schedules, to setting up our formal tender offers, and carrying out the pre-settlement inspections—with perfect professional precision, while still keeping a warm, family-first approach. Her negotiation skills and dedication are what really set her apart. She seamlessly managed all the complex communication between us, our solicitors, and the vendors to make sure nothing fell through the cracks. What made her truly stand out was her endless patience and genuine heart. She transformed what could have been an incredibly stressful, overwhelming process into a smooth, deeply supported, and celebratory journey for our whānau. We are forever grateful to her for helping us plant our roots here!

Michelle truly made our purchasing experience enjoyable, seamless and one we will always remember. Her communication was second to none, she was always one step ahead of us and ensuring we knew all the details before we even needed to ask. As FHB we felt very educated and supported by Michelle and she made sure that every outcome was positive and within reason. As a buyer, it always felt like she was on our team. Thank you Michelle, for an amazing experience you gave us to guide us through buying our first home!

Michelle, From the very beginning you were professional, approachable, honest and incredibly supportive throughout the whole process. Selling our home could have been stressful, but you always made us feel confident and reassured every step of the way. Your communication was fantastic, always keeping us informed, answered all our many, many questions and always made us feel like we were in safe hands. You went above and beyond to achieve the best possible outcome for us. Your knowledge of the market, dedication and genuine care for your clients really stood out. We are so grateful for everything you did Michelle to help us sell our home. You worked incredibly hard for us and made what can be an emotional and stressful experience so much easier. Thank you again for your hard work, kindness and professionalism. We would have no hesitation in recommending you to anyone wanting an amazing real estate agent and we look forward to dealing with you in the future.

Michelle was easy to contact, always happy to provide or source any information I required, and a pleasure to deal with. I have no hesitation recommending Michelle to anyone in the property market.

We vetted four real estate agents and came to the conclusion, Michelle is one out of the bag. Not only is Michelle very professional, but Michelle has a warm manner with excellent communication skills. Michelle kept us in the loop by phoning us on a regular basis to let us know how things were going. If it had of taken longer to sell, we would have received updated emails, but Michelle did an amazing job selling our house within a week. Her knowledge of the market and negotiating skills closed the deal promptly. It was a fair price and both parties were happy. We thoroughly enjoyed our experience and journey with Michelle. Michelle worked well as a team with us, to complete the sale. We have bought or sold over 10 properties over the years and Michelle would be named as our number one person for the job. Her determination to please, and achieve your goal is her goal too. When you meet her, we are sure you will see in her what we did. Successful sale.

Michelle was absolutely amazing throughout the entire process of purchasing our property on Owen Road. From day one, her communication was outstanding. We always knew exactly what was happening, what the next steps were, and where things were at. The whole process moved incredibly quickly, but Michelle was on top of everything every step of the way. Nothing was ever a problem, no question was too much trouble, and she was always available when we needed her. Her professionalism, knowledge, and genuine willingness to help made what could have been a stressful experience feel easy and enjoyable. We couldn't have asked for a better agent and would highly recommend Michelle to anyone looking to buy or sell a property. ⭐⭐⭐⭐⭐ Highly recommend!

Michelle is extremely professional and calming. She explained each step to us, from choosing marketing, to negotiating final terms with our buyer. She kept us informed throughout the process which removed a lot of stress, especially as we had already moved out of town. Michelle has been thorough, an excellent communicator, proactive and always available for advice. She has made our sale easy, and I would gladly work with her again.

We had such a great experience working with Michelle. She was professional, approachable, knowledgeable, and we really appreciated how supportive and genuine she was throughout the whole process. We’d happily recommend Michelle to anyone looking to buy or sell property. Michelle went above and beyond to help us and always made us feel comfortable and looked after throughout the journey. Her friendly nature, honesty, and dedication really stood out, and we’re so grateful to have had her guiding us through such an exciting milestone.

Michelle Oswald truly aced her role and exceeded our expectations. As a first home buyer, she guided us from day one. All our questions were answered and explained well. She has in-dept market knowledge, professional and excellent communicator. These qualities will definitely open more opportunities for her.

Selling our home started off slower than we expected, and interest took a while to build. Through that whole period, Michelle stayed patient, proactive, and reassuring. They kept us informed, adjusted the strategy when needed, and never stopped working to get the right buyers through the door. Once momentum picked up, everything fell into place, and we ended up with a result we were really happy with. I’m grateful for Michelle's persistence and professionalism and would gladly recommend her to anyone selling.

Michelle was easy to communicate with, responded to messages quickly and remained highly professional while still down to earth. I always felt comfortable enough to ask questions without feeling like an idiot.

Good communication.