Great service Friendly and extremely helpful and supportive, making the purchase of the property a stress free process.

Mala and Sarah are professional, caring and have delivered a successful sale of my property in a very short timeline. They are super friendly, made the whole thing just so easy. Their knowledge is reliable, which is not always the case with agents. They are an excellent team working together to cover what’s required and beyond . I admit I did have concerns because of the low commission Total Realty apply. I had people warn me that the service will be less as you “get what you pay for”. From day one it was evident this was not the case . Service was as good and even better than other agents I have dealt with. This is not accurate, at all. Commission is half what I would pay elsewhere and the service was better. So don’t be fooled by that it’s misguided information. Even with low commission if the agents had not clicked with my home and with me I would have gone to another . The most important thing to me is that an agent needs to love my home, in order to be able to sell it enthusiastically. That was evident from day one with these two agents, they were great and would definately recommend them. Thank you girls. So happy with the outcome.

Right from the get go Mala & Sarah gave off the exact vibe we were hoping to find in our Real-estate Agents. Warm friendly personalities who weren't afraid to be themselves with fun banter, which let us know they were actual humans! But all the while showing they really knew their stuff by answering any and all tricky questions that we required. This house sale was my ( Callum) first home sale ever, and i had a decently long list of questions. Being a novice meant I had lack of experience and knowledge, but i was never made to feel like this was ever an issue no matter how punishing I was. Anytime I needed help Mala was always handy on the phone or called back very smartly to put any worries I had at ease. As the process progressed and my questions got more technical, Mala always had the time and explained everything exceptionally well. As i am a very detailed oriented person, every reply or answer came with context to make sure I was fully aware and understood exactly what i needed too. No assumptions paired with straight up honesty meant i always felt understood, even when i didn't always the language to articulate exactly what I needed. They guided with care and a level of professionalism that exceeded our expectations. Sarah was always prompt with marketing reports, which paired with the confirmation phone calls, made keeping up with interested buyers and the level of interest very streamline. Getting to the end of the sale process our buyer was a little tricky, asking for things i was out of my depth with. Once again Mala gave exceptional advice on protentional compromises to facilitate the deal to ensure a positive result for not only the buyer, but us too. She proved in a tangible way that we were her main focus and not just a sale, sticking up for us when needed. We felt so lucky to have these women as our agents and have told literally everyone we know to use them! This was such a positive experience that we now consider these wonderful ladies, friends.

We had great experience with mala and sarah while buying the property. They are great in communication and attention to detail including giving all details of properly and paperwork. Definitely recommand for buying or selling property...

I was incredibly happy, excellent service and understanding of my situation. I'd recommend to anyone.

Extremely professional and made the whole buying experience easy. Especially as this is my first home. Always happy to help

Yes, we are not in a rental any more Agent M. Good marketing campaign, original and catchy. Well done, - 2 offers after the first open home 3rd one later while the first offer was confirming. Done and dusted nothing else to say here.

I found Mala very helpful especially when I wasn't sure of certain things. I'm not computer savvy, she helped out heaps there. She went out of her way for me to purchase some appliances that I brought of sellers. Any of my whanau buying or selling I will recommend Mala. Thanks heaps Mala. Kind regards Rawinia Clark.

Can’t thank you enough for your guidance in buying our dream property. Mala, you gave been on board from day one giving us tips throughout which is very much appreciated. Excellent communication and everything always done with a smile. If we are ever looking again you will be our first point of contact.

Both Mala and Sarah were brilliant to deal with. They were realistic about the current market conditions and what to expect with selling our home. I enjoyed their down-to-earth approach and just the right amount of communication. I would fully recommend using them to any friends or family as they took the stress out of selling our biggest asset in a difficult and flat market.

Mala and Sarah were just amazing from beginning to end of the purchase of one home to the sale of mine. They were upfront and direct, which I appreciate, as well as knowledgeable and efficient. They kept me up to date with changes in the market, interest in my house and helped me with what I needed to do. They were so transparent and approachable at the open home that I knew they’d be just as perfect for selling my home.

From the beginning Mala and Sarah went above and beyond to ensure this 'old sod' was taken care of ... even to the extent of a clean and polish before photos. follow up was ongoing and always cheerful and happy.