Lou and her team are consummate professionals. Their market knowledge, clear communication and exemplary professionalism, makes for an unparalleled selling experience. Their competence and efficiency allow for a smooth transition from one home to the next.
From first contact Lou and the team have been outstanding. In a challenging market Lou, Matt, and Grace were patient, diligent, and hard-working and did everything they could to help the buyer and seller arrange a sale. Matt, an approachable and solid professional, was tireless in managing solutions to every query. My only regret is I do not have more property to sell as I would hand them to Lou and her team to manage and resolve without hesitation. It was a journey in tough times for real estate, but fun times and loads of laughs which I would happily go through again. Thanks Lou, Matt and Grace. Two thumbs up and I'll be telling my real estate friend in Wellington to give you a call for advice on how it is done :-)
Excellent market knowledge and up to date. Fantastic communication, Lou always responded quickly to any questions or queries. Extremely professional and honest.
Lou and her team did a great job. Communication was easy, professional and plentiful. Lou had great suggestions for preparing our house for market which we trusted and followed to the letter. This then made our house very positively looked upon when for sale. In this slow, crazy unpredictable market our house has sold and we are happy. We would not hesitate in recommending Lou and her team and have in fact already done so.
Lou and team are the dream team. The energy, honesty, empathy and genuine desire to help achieve goals is unsurpassed in my books. Lou is refreshingly honest in her approach, empathetic and compassionate. Not only that she takes ownership of the transaction, going above and beyond the call of duty. I have no hesitation in recommending her to anyone who wants an agent to help them navigate their way through the property journey. You won’t get bullshit spiels from this team but you will get a team that understands what you are trying to achieve and the support to get it done. Definitely a gem in the Wellington Real Estate market.
We really appreciated Lou Macdonald's excellent communication and honest, regular feedback. Always available with prompt and helpful advice, nothing was too much trouble - even watering our garden while we were away during the marketing campaign. Lou ensured that the marketing plan was clear and comprehensive from the beginning, guiding us to an excellent result. Her friendly, confident and positive personality combined with hard working team members Matt and Grace made a super team armed with skills and professional knowledge that made selling a breeze.
Enthusiastic marketers of my much loved home, positive and optimistic throughout the process. Gave really helpful advice to get it looking its best from the start and kept the encouragement going for this sole owner. Astute and realistic, Lou pursued the goal I had and got us there! An unconditional cash offer was the icing on the cake. Thanks everyone, huge appreciation for all your hard work.
The team managed the sale process in a professional and sympathetic manner. The individual knowledge from Lou and Matt, combines to provide the seller with confidence this team is aware of their roles in the sales and marketing of the property and can support each other with confidence. They are without doubt an extremely competent team and can be fully trusted to ensure the best results for the client. I have nothing but praise for them and they have been the best team I have worked with in a property sale. The negotiation process and the communication is outstanding in all they do, the follow up and supporting enthusiasm transfers into a smooth run operation that leaves you with every confidence that this team has got what you need in a Real Estate team. In any future Real Estate project I become involved with, these guys will be the team I will approach first. Thank you, a splendid effort on our behalf, a great result and a truly satisfied seller.
Lou and her team have been fantastic throughout our sales journey. Their advice, feedback, and all-round professionalism were second to none, and their timely encouragement kept us focused. Lou is not just a real estate agent whose judgment we came to trust and rely on but has also become a friend. If we sell in the future, we’ll be sure to give her a call – even if we’ll be halfway up the island! It goes without saying we thoroughly recommend her. The best!!
I would not hesitate to recommend Lou. She was hardworking, enthusiastic and focussed, had a great eye for style and detail and was an excellent communicator .At all times we felt she was committed to the sale of our apartment , was proud to present it and kept us fully informed at every steps. Her knowledge of the market and advice on marketing approach was sound .
Having sold property through Lou and her team before, we were never going to work with anyone else for this sale. Our property had some complexities and there were no real comps in terms of the initial appraisal and being able to demonstrate an indicative guide price to potential buyers. Lou had a clear idea from the start about the best way to market the property and gave us incredibly sound guidance at every step of the process, from preparing the property for sale to staging it effectively, in order to appeal to as many buyers as possible. Lou's skills and expertise really shone through when we had some unexpected disclosures present themselves, literally the day of our first open home (!!) Lou handled these with absolute class and made sure our campaign was not derailed by them. We know other agents would have crumbled at this point but Lou, Matt and Grace really stepped it up a notch and took the campaign from strength to strength. The campaign period was incredibly busy and our open homes were very well subscribed, yet whenever we needed Lou or the team they would respond immediately. They contacted us promptly with any buyer questions, allowing us to respond in a timely fashion, to help buyers complete their due diligence on the property in time to meet the tender deadline. When it came time to present the offers to us, we were super impressed by the way Lou conducted herself. She was the consummate professional, walking us through the particulars, but at no point trying to sway our decision. She was so thorough and diligent in her approach that we didn't even need to discuss it, we knew exactly what the right decision was and felt entirely comfortable that it was ours to make. Lou, Matt and Grace are in a league of their own. Whether you are buying or selling you could not be in better hands. Absolute legends to deal with, lovely people inside and it, and always working to get the very best for those they are representing. We love you guys!!
