Matt was amazing from day one. He was extremely helpful, encouraging, and guided us through every step of the process. He answered all our questions and was always very responsive and quick with communication. He gave us a real sense of safety and certainty throughout the emotional phases. With Matt and Lou, we are not just owning a house, we are owning our dream home. You are truly lucky to have them on your buying journey. Julia and Jamie
Lou expertly marketed my home, handled every detail and challenge with professionalism and speed, and got it sold quickly for a price that exceeded my expectations. I couldn't recommend Lou more highly!
Interacting with Lou for the purchase of our first home has been an absolute delight. She went out of her way to ensure we had a great viewing of the house before putting in an offer. She worked around our limitations and has been extremely flexible in her approach. The entire process of viewing, putting an offer, negotiating, and going unconditional has been extremely easy. Matt helped us with the pre-settlement checks and ensured we were happy with what what we were getting. Would definitely reach out to Lou and her team for anything real estate related.
We are living overseas and were worried that it would be difficult to deal with all the jobs needed to get our house ready and then manage communications during the whole marketing and selling process. But we needn’t have worried, because Lou and her team took care of absolutely everything - organizing contractors, staging the house, negotiating with buyers, keeping us informed every step of the way, and ultimately achieving a great result.
I dealt with Matt on Lou's team for the entire process of buying our property. He was great to deal with, very helpful and patient! He had a way of making the process seem less intimidating, which I appreciated. Highly recommend.
Keep communication channels open at all times. Keep us informed of current market conditions and trends in detail. If any issues arise, spare no effort to help resolve them etc.
We have always used Lou to sell our properties because she consistently delivers outstanding results. Even though Waikanae was outside her usual area, we knew Lou was the only choice to sell our beach property — and once again, she exceeded expectations. Lou had a clear vision, guided us on how best to present the property, and together with her fantastic team Matt and Nadine, coordinated an incredible network of tradies to get everything market-ready. Communication was excellent throughout, and we always felt fully informed and confident. The result was a sale within three weeks at an exceptional price that made the investment completely worthwhile. Well done Team Lou — you’re simply the best!
Working with Lou was an absolute pleasure from start to finish. She was professional, straightforward, and incredibly knowledgeable about the market, which gave us so much confidence throughout the process. If we ever need to sell again, we won’t hesitate to go straight back to her and her amazing team. Highly, highly recommend! Matt was an absolute delight to work with. He is not only highly professional and knowledgeable, but truly went above and beyond for us — even making sure our cat had cuddles and food! We would absolutely recommend him to anyone looking to sell. Your home will be in great hands with Matt.
Lou was fantastic to work with - attentive, honest, and completely trustworthy. She supported our family throughout the process, communicated clearly, and genuinely cared about helping us secure the right home. We would absolutely work with her again and highly recommend her.
Downsizing has come with many emotions. Finding the right house for the next chapter, condensing house items and feeling at ease while transitioning into a whole new phase of life. We were in the best hands with Lou. Her honest, professional, caring and understanding approach made our experience feel calm and relaxed. Lou is intentional and also realistic. During what some might describe as an unsettling time, we were at ease knowing we were working through the process with Lou. No question was left unanswered and we were kept informed every step of the way (a great support having not purchased a home in many years). Coming across a quality agent in this market is rare and we are so grateful to have found Lou.
Matt from Lou’s team recently sold us a house in Petone. Matt was super friendly, approachable, and a great communicator. Buying a house from him was easy and he was always forthcoming with the info we needed. I wouldn’t hesitate recommending this team if buying or selling property.
