I'm so grateful to Jack for helping me sell my property. He's easy to communicate with and made the entire process very easy. Jack is someone you can trust and I've always really appreciated his advice. I feel he always has your best interest at heart.
Jacks communication was fast and efficient I did prefer phone calls and text messaged over long winded emails. The marketing process worked well and the photos /videos were great. Obviously Jacks marketing skills and knowledge assisted the sale. Jack was easy to work with, very professional and I will certainly use Jack as my agent again.
We were kept in loop regarding progress No nasty surprises Unconditional deadline sake which we were very happy with
Our overall experience was okay. Communication throughout the process was good, and whenever I messaged Jack, he was always quick to respond, which we appreciated. There were, however, a few parts of the experience that could have been handled differently. We purchased the property through a rollover clause, and when we found out our offer had been successful, the focus of the conversation was on how upset the other buyers were rather than acknowledging what was a really exciting and significant moment for us. While we completely understood that it was a difficult outcome for the other party, it did take away from what should have been a happy moment. Settlement day also felt a little impersonal. We didn’t receive any communication about collecting or accessing the keys, and when I messaged to ask, I was simply sent the PIN for the house. When we arrived, the property had also not been properly cleaned after the staging had been removed. Having bought and sold several homes before, we have experienced agents who make settlement day feel a little more special, whether that is simply a congratulatory message or a small gesture such as a bottle of wine or chocolates. It is not about the value of the gesture, but about recognising that buying a home is a significant milestone. We appreciate that Jack represents and is paid by the vendor, and Jack was responsive and professional in his communication. However, it did feel as though the buyer experience was somewhat overlooked. They clearly sell a lot of homes, but those small personal touches can make a big difference and would have changed how we felt about the overall experience. Hopefully this feedback is useful in recognising how important the experience is for buyers as well as vendors.
Working with Jack Marshall was a great experience. He was approachable, professional, and kept us informed every step of the way. His knowledge of the market and commitment to achieving the best result gave us confidence throughout the process. We appreciated his honest advice, excellent communication, and dedication. I wouldn't hesitate to recommend Jack to anyone looking for a reliable and hardworking real estate agent.
Jack and his team were great to deal with and always happy to sort out any information required with a quick turn around.
Jack is upfront, honest, kind and has excellent market knowledge. Nothing is a problem for him and his communication was excellent. Highly recommend.
We really appreciated the advice Jack provided prior to listing on what should be done to the property and where our price expectations should sit. The listing period prior to auction saw us receive regular, clear communication and once it was on the market regular comms flowed on attendance at open homes etc and it was easy for us to get answers to the few questions that hadn't already been answered. The auction/post auction process was professionally managed and produced a result we were very happy with. Would happily use Jack and his colleague Jan Morley again in the future.
Jack was outstanding to deal as an agent, very professional with clear and timely communication, very personable while highly professional and was just such a good choice as an agent. Excellent result where Jack's knowledge and marketing strategy proved to be very astute and delivered a great result. Would highly recommend to anyone looking for an agent !!!!!!!
I can't say more positive things about Jack and the work he put into selling our house. He was happy to work around our busy schedules, was quick to communicate and always kept us up to date with important info. We'd happily recommend Jack to anyone looking for a real estate agent and he will absolutely be our first choice when we look to buy our new home. Cheers Jack!
No drama with anything, good communication throughout the process and very personable agent. I would definitely recommend Jack.
