From the moment we arrived at the house, which we ended up buying, we were greeted by the truly delightful Hongyan. She was warm and welcoming and oozed a genuineness to help us out. We went back later that day and we signed the contract. As we have a ‘big’ family Hongyan arranged for us all to go back again and she went the extra mile to ensure we had time to check everything out, whilst chatting to everyone individually. Wow! Hongyan Is a truly amazing agent and we couldn’t endorse her highly enough. If you want to be well looked after by someone who values customer care, then look no further! ❤️

Hongyan made the whole purchase experience so great for us. She worked with the vendor to allow us access to the home on a number of occasions prior to auction. Her communication was open, honest, responsive, and we felt cared for throughout the process. We definitely recommend anyone looking to sell, partner with Hongyan.

We worked with Hongyan for buying our first 🏡. She have gone above and beyond our expectations with in our budget. That phase of time we have seen so many other agents who don't even value people .But Lu stand along with us and spotted the rit property and helped us to get our dream home.

Hongyan was very warn, gentle and sincere in her dealings. She was goal focused using strategic step by step techniques, clearly understood and rightfully acted upon as guided by reality and time. Our first talk was straight forward, goals turned to plans acted upon. No waste of time, there was a clear pathway. I was sent house for sale choices according to what I wanted and can manage and afford, after a week I have already attended an auction with clear strategies to tackle to win and true enough, I was rewarded just on first. I was just dreaming and my dream came true after a week of search, after 1/2 month of paperwork and processes I became a first time house owner. The success of this is due to Hongyan’s gentle yet straightforward approach. I did not only gain the best house hunter buddy but I found real friend in her.

Hongyan provided excellent communication throughout the selling process. We felt she was truly working for us and our benefit. She was lovely to deal with. We really appreciated the excel spreadsheet Hongyan prepared that enabled us to understand the strategy to get the best price. Would definitely contact her if we needed to sell again.

Hongyan is a superb agent. She shows great empathy with clients so she understands the stress and concerns we have and always give reassurances to alleviate these concerns. She is very hardworking and very professional -attributes that give clients like ourselves the confidence that she will give her all to gain what is best for us. She's very knowledgeable about the market and keeps us abreast of what is current, specially when the new law came out, she was quick to explain its implications and how it impacts on the market. She provides the information we need to make educated decisions and has done the paper work and other documents relevant to the sale all ready for us to sign. Her professionalism, integrity and passion has made the experience less stressful and definitely created better impressions about the process. Definitely an asset to Team Diego.

We were very blessed to have Hongyan as our Real Estate Agent, from the very first point of contact she was very respectful and patient, never pushy, she provided a very transparent insight to the pathway towards selling our property which fantastic for us as it was our first time selling, her communication was Fantastic!! she always made herself available to us anytime answering all our questions with a very positive helpful manner, she was a very genuine caring person right beside us all the way and is still supporting us, I would never ever want any other agent in my lifetime but Hongyan and we will be promoting her to all our friends and family forever .She worked very hard through the entire campaign liaising with all other parties to provide the best possible outcome. God Bless her.

Hongyan has a wide knowledge in the real estate businesses. We were blown away to have 14 offers in the first week that Hongyan marketed our property. She carefully planned and attracted a lot of buyer's and successfully sold our property in a matter of days. I recommend Hongyan because of her skils, knowledge and dedication.

Hongyan is a wonderful person.She gets involved personally with the client. From the time she introduces herself,until you move into your house, she follows it up all the way. Time is not of the essence, that means she takes her with the client. She is not for the sale, but assists with finding all the answers to your questions. A very patient, knowledgeable, kind and has a good personality. I will recommend her anytime.

Hongyan has been nothing short of amazing! Her knowledge of the real estate business is second to none. She has been patient, understanding, honest, considerate, friendly and very relatable through out the entire process of selling. As first timers having to deal with selling and real estate agencies, we were a bit hesitant as we hear of so many bad experiences. However, Hongyan has proven us wrong and we are so glad we chose her! We (and my family) trust her so much so we have asked her to continue on as our Real Estate Agent in the search to buy a new property. She not only sold our property within 2 weeks of listing, she sold it for a lot more then what is was originally valued at. Definitely will be recommending her to others looking to sell / buy (have already started!)

Where do I start? Hongyan Lu is the most professional, generous, caring, hard working, understanding, trust worthy, loyal and respectful real estate agent, whom I have had the pleasure to have sold my home. Hongyan’s dedication to ensuring I was kept up to date with the market movement, marketing strategies and keeping me up to date with the feedback from potential buyers, made the selling process seem not so daunting. Hongyan’s positivity at all times reassured me that I had nothing to worry about. Hongyan immediately became apart of my family as the trust built very quickly amongst my family and her. Because of the beautiful nature that Hongyan has, it was easy to remain calm throughout this journey of selling my home, it was very much a stress free experience, and full of excitement. Hongyan always worked extra hard to promote my home as best as she could, and knew how to target the right audience. Within 3 weeks of my home being on the market which during covid-19 was very uncertain, Hongyan’s hard work and dedication pushed through and our home was SOLD! We are so grateful. We thank Hongyan and highly recommend her to any family, home owner who is looking to sell. She will take good care of you and your family, and keep you informed every step of the way!

We feel we are so lucky to have Hongyan as our agent, she is very knowledgeable, experiential, and professional in real estate. She would provide any information buyers need and want to know, without her assistance we may not be able to purchase this house because it’s our first time to be at an auction. Many thanks to Hongyan’s advices for this property.