Hongyan's profile

Hongyan's reviews

  5  
Hongyan has 65 reviewsacross 18 different locations, showing 12.
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Hongyan's qualities as told by our client reviews: patient, empathetic, honest, supportive, dedicated, local expert, clear communication.
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Seller review
Amazing agent
over 2 years ago
Amazing agent

Hongyan is by far the hardest working, most dedicated and most efficient agent I have ever worked with. She is a fantastic person who deserves so much more than her commission A++++ Thank you Hongyan

Buyer review
Fair, open, good to deal with
over 2 years ago
Fair, open, good to deal with

I was the buyer in a transaction in which Hongyan Lu was the agent. She was easy to deal with, open and fair. She explained what I needed to know clearly. She was reliable, attentive and punctual. She was also good to talk to.

Seller review
Unmatched Service
over 2 years ago
Unmatched Service

We can not even begin to express the amount of gratitude we have for Hongyan following the sale of our home. Hongyan was there for us every step of the way and through all the moments in between! Thank you so much for your time, effort and for making the sale of our home super stress free! In future we will most definitely be calling on you again, not only are you one hundred percent backed and supported by us Hongyan, you are family to us now too! Highly recommend reaching out to Hongyan to help you with either buying or selling a home, she will ensure you are looked after and understand the process with ease. Hongyan always checked in and responded to all our questions instantly ❤️ All the best for your future work Hongyan, I know you will continue to help and support many more lives on their housing journeys. THANKYOU ❤️ from Roman, Amenique, Karmichael, Aria and Karmelo xx

Buyer review
Amazing Hongyan
almost 3 years ago
Amazing Hongyan

Thank you very much for your professional and conscientious service! So we got a very nice house. Sincerely wish you all the best. Recommend to all others with buying or selling needs!

Buyer review
Professional and Efficient
almost 3 years ago
Professional and Efficient

Working with Hongyan was the quickest experience we have ever dealt with. As first-time home buyers Hongyan answered all our questions and was very informative in guiding us on what to do etc. She helped us a lot and we thank her for all her patience during the buying of our home, we were always greeted with the biggest of smiles, she is friendly to approach, and always asked about our family if they couldnt make the viewings, and tried to arrange that everyone could do a viewing at the Appropriate times. Thankyou, we are loving our own home!!!

Buyer review
An Agent above the rest!
almost 3 years ago
An Agent above the rest!

Hongyan’s professionalism, patience & experienced market knowledge helped us secure our first home. We are grateful for Hongyan’s enthusiasm, trustworthiness, and hardworking mannerism as she took all the stress away from seeking understanding & clarity with real estate lingo, & legal jargon, allowing us to enjoy the journey as first home buyers. Hongyan’s passion & dedication in providing superior customer service is certainly above the rest.

Seller review
Hongyan is the Ultimate professional, articulate, knowledgable, caring and she listens to us.
almost 3 years ago
Hongyan is the Ultimate professional, articulate, knowledgable, caring and she listens to us.

From day one Hongyan has been the best choice for us. She imparts her knowledge in a professional and thoughtful manner. She hears what we have to say, but listens as well so we have been able to achieve what we set out to. Hongyan sold our home during the market downturn and was very honest from the outset regarding price and projected outcomes. She kept us informed with current updated market trends and how our house was tracking. We had many questions and with her considerable market knowledge she was able to answer these in a timely manner regardless of what time we had queries. There was never any undue pressure or cause for anxiety as she was very reassuring. She always drew the crowds with all her open homes and sold our home within 21 days of marketing. We would strongly recommend Hongyan to anyone who is wanting to sell their home, she is a valuable asset to her company. Many thanks to you Hongyan. You are very good at what you do.

Seller review
Selling home of 18years
almost 3 years ago
Selling home of 18years

I am a single parent of 2 boys who have lived in the family home for 18 years. Due to relationship breakdown, we were force to sell family home. This is and was a very emotional and stressful time. Hongyan worked on a plan with me to sell the family home. She supported me when I broke down crying on the floor. She not only helped me sell my home via Auction in 3 weeks. She worked before and after business hours with me to sort out paper work, offers, marketing info, reporting about stats for marketing property. She is truly dedicated to getting the right outcome for her client. She has been mindful in terms of how this has impacted my children. So no matter what the situation is for selling your home, Hongyan and her team would make every effort to make you feel comfortable and support and confidant the job will be done. Thank you

Buyer review
Amazing experience!
about 3 years ago
Amazing experience!

Hongyan supported us with securing our first home. She is very patient and good communicator. She had explained everything to us and it was very helpful as we are a first home buyer. We cannot thanked her enough! From the day of the open home until the final inspection, she was amazing. I would strongly recommend her to other clients looking for a home. :)

Buyer review
Worked for Us
over 3 years ago
Worked for Us

We have enjoyed buying our new home from Hongyan. She was helpful, informative and patient with us. Hongyan goes the extra mile with a genuine concern for all the people involved in the process. She has made the entire purchase process stress-free and it was so easy to deal with her. We wouldn't hesitate to use Hongyan again.

Buyer review
She is a best agent ever
almost 4 years ago
She is a best agent ever

She has a professional knowledge for property and warm heart. So I have chosen her for selling my house even I met her for the first time.

Buyer review
Best agent as always!
almost 4 years ago
Best agent as always!

Hongyan has provided excellent service, she is very approachable and she responds to any correspondence quickly. I have been very happy with everything she has done for me. I would highly recommend Hongyan and the team, especially if you value your own personal time and want the best service.

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