As a buyer, I had a really positive experience working with Helen and Grace. From the first viewing through to settlement, they were consistently helpful, approachable, and easy to communicate with. They were always friendly and willing to answer any questions I had, no matter how small. Their communication was clear and timely, which made the whole process feel much less stressful. I appreciated how transparent they were with information about the property and the process, which helped me feel confident in my decisions. What stood out most was their genuine and professional attitude. They never made me feel pressured and were always accommodating when arranging inspections or follow-ups. Their support made the buying process smooth and straightforward. Overall, it was a pleasure dealing with them, and I would happily recommend them to other buyers.

Helen and Grace were a pleasure to deal with. They were very proactive, and responsive to our needs. They showed excellent market knowledge and worked diligently to get us the best price on auction day. Communication was outstanding and regular.

Helen Shaw was simply outstanding — I couldn’t fault her professionalism, fast response times, or in-depth local area knowledge. From our very first interaction, I felt an immediate sense of trust and confidence in her approach. The entire buying process was streamlined, enjoyable, and completely stress free thanks to Helen’s guidance and experience. She made what can often be a daunting experience feel smooth and even fun. As someone who works in the property industry myself, I truly appreciate the level of expertise and care Helen brings to the table. I would be very keen to work alongside Helen and Grace Shaw again in the future and wouldn’t hesitate to recommend them to anyone looking to buy or sell.

Helen and Grace were a breeze to work with. The process from start to finish was excellent, with prompt communication throughout the campaign and trusted advice along the way. Their professional and direct manner made the process as painless as possible, and we ended up selling prior to auction. Fast, efficient, highly recommended!

She has good market knowledge and good communication

We engaged Helen and Grace again to market our property after a very positive sale experience previously. They provided us with a full portfolio of recent sales supported by their vast knowledge of the area along with industry trends so we were able to reach a realistic expectation of value and Reserve. They kept us regularly informed with comprehensive feedback from Open Homes and private viewings. We would have no hesitation to engage them again with a future sale or purchase.

Right from the start Helen demonstrated strong and open communication skills. Helen had strong knowledge of the local market and was honest about what buyers were indicating. Helen also had sound knowledge around areas to address, detailed focused to ensure that there were no surprises or barriers. I had total trust in Helen. From the moment we engaged Helen services she worked non-stop to get the property as many viewings and exposure as possible to put it in a strong position leading up to the auction. If you want a hard-working and upfront/honest agent who doesn't muck around, and is focused on getting a positive outcome, then Helen is the agent for you.

Helen is without a doubt one of the most hardworking and dedicated agents on the North Shore. She is always available and consistently goes above and beyond, taking the time to show every property within your price range. Grace complements this perfectly by promptly handling all due diligence paperwork, ensuring nothing is missed. Helen doesn’t stop until she has found the right property for you and supported you every step of the way through the due diligence and purchasing process. Her honesty, commitment, and strong work ethic make her someone I would highly recommend to anyone looking for an exceptional real estate agent.

Helen is a great agent who worked hard to get us our next renovation, she was working around the clock to find listings suitable and acted quickly to get us through the listing the same day it was listed We managed to secure the purchase thanks to the quick thinking of Helen & Grace Thanks again guys!

Helen and Grace were fantastic to work with — helpful, honest, extremely reliable, and always great with communication. Our property was not an easy sell, but Helen worked incredibly hard and went above and beyond to try and get us the best possible price. We’re very grateful for their dedication and would happily recommend them.

I recently sold my property with the help of Helen (and her team) a truely outstanding real estate agent and team, and I couldn’t be happier with the result. Their professionalism, market knowledge, and clear communication made the entire process smooth and stress-free from start to finish. They provided honest advice, strong marketing, and negotiated confidently to achieve an excellent outcome. I would highly recommend them to anyone looking to sell their home and wanting an agent who genuinely delivers results that was lacking presentation.

We found Helen to be friendly, knowledgeable, and conscientious. Thank you Helen for finding us exactly what we were looking for.