Helen was great. Her proposal was not just an appraisal of value, but plans and options on bring the house to market. She worked hard, often on weekends and evenings, provided good info, gave great advice on buyer proposals and questions, looked after me on auction day, and just did an all round great job
Helen is a very straightforward and direct person who doesn’t waste time going in circles. Through simple conversations, she quickly understands exactly what you’re looking for and recommends properties that genuinely match your needs. She’s not limited to her own listings either—she also introduces suitable options from other agents, which really reflects her professionalism and client-first approach. What impressed me most is her responsiveness, sharp instincts, and strong execution. Her follow-up is incredibly fast, and she has a keen sense of matching buyers with the right opportunities. For example, I initially attended one of her open homes, but the property didn’t quite meet our requirements. She immediately recommended another nearby option, and shortly after we left, she proactively contacted us with all the key details. When she learned we were available that same afternoon, she quickly arranged a private viewing—something we hadn’t even expected—and also introduced additional properties during the visit. Remarkably, the very home she showed us that afternoon turned out to be the one we ultimately purchased. We truly feel lucky to have met Helen, as her efficiency and proactive approach ensured we didn’t miss out on such a great opportunity. Throughout the entire process, including the auction, she provided valuable advice and strong support. What stands out is that she doesn’t just represent the vendor—she also genuinely considers the buyer’s perspective. I found her to be honest, reliable, highly efficient, and truly dedicated. I would confidently recommend her to anyone looking for a trustworthy and capable agent.
From the first contact the whole procedure from woe to go was professional and efficient Great communication style Good market knowledge Very happy with negotiation skills Would recommend Helen to anyone
Helen and Grace were great to deal with, thorough and had all the information needed to make the purchase. Highly recommend their team.
As a buyer, I had a really positive experience working with Helen and Grace. From the first viewing through to settlement, they were consistently helpful, approachable, and easy to communicate with. They were always friendly and willing to answer any questions I had, no matter how small. Their communication was clear and timely, which made the whole process feel much less stressful. I appreciated how transparent they were with information about the property and the process, which helped me feel confident in my decisions. What stood out most was their genuine and professional attitude. They never made me feel pressured and were always accommodating when arranging inspections or follow-ups. Their support made the buying process smooth and straightforward. Overall, it was a pleasure dealing with them, and I would happily recommend them to other buyers.
Helen and Grace were a pleasure to deal with. They were very proactive, and responsive to our needs. They showed excellent market knowledge and worked diligently to get us the best price on auction day. Communication was outstanding and regular.
Helen Shaw was simply outstanding — I couldn’t fault her professionalism, fast response times, or in-depth local area knowledge. From our very first interaction, I felt an immediate sense of trust and confidence in her approach. The entire buying process was streamlined, enjoyable, and completely stress free thanks to Helen’s guidance and experience. She made what can often be a daunting experience feel smooth and even fun. As someone who works in the property industry myself, I truly appreciate the level of expertise and care Helen brings to the table. I would be very keen to work alongside Helen and Grace Shaw again in the future and wouldn’t hesitate to recommend them to anyone looking to buy or sell.
Helen and Grace were a breeze to work with. The process from start to finish was excellent, with prompt communication throughout the campaign and trusted advice along the way. Their professional and direct manner made the process as painless as possible, and we ended up selling prior to auction. Fast, efficient, highly recommended!
She has good market knowledge and good communication
We engaged Helen and Grace again to market our property after a very positive sale experience previously. They provided us with a full portfolio of recent sales supported by their vast knowledge of the area along with industry trends so we were able to reach a realistic expectation of value and Reserve. They kept us regularly informed with comprehensive feedback from Open Homes and private viewings. We would have no hesitation to engage them again with a future sale or purchase.
Right from the start Helen demonstrated strong and open communication skills. Helen had strong knowledge of the local market and was honest about what buyers were indicating. Helen also had sound knowledge around areas to address, detailed focused to ensure that there were no surprises or barriers. I had total trust in Helen. From the moment we engaged Helen services she worked non-stop to get the property as many viewings and exposure as possible to put it in a strong position leading up to the auction. If you want a hard-working and upfront/honest agent who doesn't muck around, and is focused on getting a positive outcome, then Helen is the agent for you.
Helen is without a doubt one of the most hardworking and dedicated agents on the North Shore. She is always available and consistently goes above and beyond, taking the time to show every property within your price range. Grace complements this perfectly by promptly handling all due diligence paperwork, ensuring nothing is missed. Helen doesn’t stop until she has found the right property for you and supported you every step of the way through the due diligence and purchasing process. Her honesty, commitment, and strong work ethic make her someone I would highly recommend to anyone looking for an exceptional real estate agent.
