We are very grateful to Caroline and Steve for their help in the recent sale of our family property in Remuera. From the initial consultation, to the auction day, the team remained patient and caring to my elderly parents and to myself keeping us informed and giving us professional advice in terms of the work required to be done before the open home day. They worked so hard helping us to get our property to a position fit for auction giving us a complete peace of mind. Throughout the viewing process, they kept us up to date with the market movement, and fed back to us regularly on potential buyers' comments and expectations. We were well informed of the types of buyers before and on the auction day. They also helped us understand the importance of setting the right reserve price going into the auction. Although it was disappointed to realise we were selling in a downward market, they gave us the confidence in them to achieve the best possible price. We appreciated their honest advice, and were pleased with the outcome of the auction, which saw high activities of bidding on the day among an unexpected large number of buyers. We are certain that without their help this would not be possible in the current market (as there were no or very little bidding for the other properties being auctioned on the same day). Thank you once again, Caroline and Steve!

Both Caroline & Steve were very professional and committed to helping us find our home. They really took the time to understand our requirements and showed us countless open homes that would appeal to us. We really appreciated the extra effort with strategies to help us be successful at auctions. Highly recommend both Caroline & Steve!

1 year, 2 years, 3 years all no no no It took us 4 years to brought the house that we fell in love with. Caroline was there for all during these 4 years and never give it up, even in the dark days that we lost hope but she was always there for us! I believe the hard work and professional service from Caroline and her team is another level and this is level that we had never experienced with any other agents from NZ before! For me, Caroline and Steve is a premium gold 5 star plus service

We had the pleasure of working with Caroline & Steve during the purchase of our home, and we couldn’t be more grateful for their support throughout the entire process. They were incredibly helpful, consistently responsive, and always willing to go the extra mile. No question was ever too small, and Caroline & Steve's communication were always prompt and reassuring, something we truly appreciated during such an important milestone. If we ever decide to sell our property in the future, we will without a doubt be choosing Caroline & Steve as our agents!

I would like to express my heartfelt thanks to Caroline and Steve for their outstanding work in selling my terraced property at 102B Celtic Crescent, Ellerslie. In today’s slow and challenging market, selling a terraced property can be more difficult than a stand-alone home, and I truly appreciate the persistence, dedication, and professionalism they showed throughout the process. From running three well-organised open homes each week (always right on time) to following up diligently with buyers and their solicitor to ensure the deposit was paid promptly, Caroline and Steve consistently went above and beyond their responsibilities. Their communication, attention to detail, and genuine care gave me confidence every step of the way. I’m very grateful for the excellent result they achieved and would not hesitate to recommend their services to anyone looking to sell their home in today's market.

Steve and Caroline's service and experience was of a very high level. Communication was exemplary, and they kept us up to date with the proceedings as they happened and results of marketing campaigns for each open home. They also have a good team behind them that supported with legal and other advice. Their availability and response was swift and everything happened when scheduled and advised. We are very happy with the whole campaign and process from 'woe to go' which resulted in us having an excellent outcome in a challenging market. We have no hesitation in recommending them to others.

Steve and Caroline were an amazing team. They left no stone unturned - super efficient and professional through the entire sale of our house. Living in Melbourne while selling remotely, we relied on them completely, and they handled everything seamlessly. They kept us updated every step of the way, made the whole process easy, and took all the stress out of it. We highly recommend them both - truly exceptional agents. With gratitude thank you!

From the commencement, & throughout, the campaign we found Caroline & Steve to be honest, highly professional, great with communication & always wanting to achieve the best outcome for us. They were extremely thorough & clearly knew the current state of the real estate market.

After being notified that my tenants had given notice, I reached out to Caroline Yau & Steve Williams, who I purchased this property through in 2017. They then prepared an honest appraisal & marketing plan for my consideration, including advising on what needed to be done to have the property “market ready”. My property had not faired very well during the tenancy period. Steve then set about getting quotes from Painters, Roofers, Pool companies etc. After my approval of the approach to be taken, Steve project managed the entire preparation, while keeping me fully briefed on progress. This was a huge undertaking by Steve. Once all work was completed, Caroline & Steve advised that I use a high-end Staging Company to show the home off to its best potential. They showed me several large Remuera & Epsom homes that had been staged by “The Homestagers”. I am very pleased I trusted their advice, as they managed to get my property SOLD in 6-weeks, no mean feat on the current market & given that the property is a re-clad plaster home, that presented its own unique challenges. In particular, as an overseas owner, having Caroline & Steve taking care of my property gave me complete confidence that no stone was left unturned in an effort to get my property SOLD. Their reporting was almost daily, either by email, WhatsApp, WeChat or phone calls. At every step of the way I knew what was happening on the ground with my property. Steve even did some of the landscaping for me to ensure that the final presentation was spot-on. Caroline & Steve’s slogan “The DIFFERENCE is in the DETAIL” is very accurate. Caroline & Steve are true professionals. I would definitely recommend them to anyone considering selling.

Their professionalism and thoughtfulness throughout the whole sales process was reassuring.

It was mainly Caroline Yau who looked after us and she made sure everything ran smoothly and every detail was in place. She takes immense pride in her work and remains steadfastly focused on the goal.

Caroline and Steve made the selling of our property a very enjoyable experience. Caroline took all worrying moments and concerns away from us by carefully guiding and explaining the process to us. She not only provided us with the weekly reports on the open home days but also provided us with reports from the various people that viewed the property. By following her instructions to bring the property up to standard the successful buyer was presented with a property that one could move straight into . Recommend both agents to any prospective seller .