Right from the start, Diego stood out for his responsiveness and clear communication. He was quick to make contact and made it clear that meeting as early as possible was important, which immediately gave me confidence in his approach. When we met, there was a great connection and I could see that he had strong negotiation skills — something I’ve come to realise is incredibly important when choosing an agent. His approach throughout was genuine, direct and professional, and I always felt that he understood what I wanted to achieve. That same level of communication carried across the rest of Team Diego. Shanti was clear and organised with all the administration, while Priya did a great job managing the open homes and keeping everything running smoothly. When it came to the negotiations, Diego really came into his own. I always felt he was working hard to get the best possible deal for me and keeping me fully informed along the way. There were no games or unnecessary pressure — communication was open and honest, and I always knew where things stood. What stood out most was the combination of professionalism, strong negotiation and genuine communication. Diego understood what I wanted from the sale and I felt he and the team were firmly on my side throughout the process.
