
Overall we felt disappointed by Anthony & Bayleys. We’re first home buyers and communication was lacking throughout the settlement process. Credit where credit is due; Anthony was quick at arranging a private viewing for the property and was quick to respond when getting the sales and purchase agreement sorted. However, it felt like once he sold the property he lost all care. We had a long settlement - we signed for the house in November, and did not hear a single word from Anthony after that (to this day!) We settled on 11th Feb and were upset to learn the day before from our lawyers that we were entitled to a pre-settlement inspection, which Anthony nor anybody at Bayleys advised us of and by that stage it was too late to arrange. A couch was left at the property which the vendors told us via a note that it would be shifted a few days after settlement, and a sink was leaking water all through the garage, however Anthony did not let us know about this either. We were told by the lawyer that our agent would be in touch when settlement was complete. Anthony didn’t contact us, instead we got a call from the receptionist at Bayleys to come collect the key, and when we picked it up she handed it over without enthusiasm (we understand this is nothing new for them but to us it was a big deal and a massive amount of money for the house, and having this reaction did dampen our spirit!) We also didn’t hear from Anthony at all when we moved in - not even a quick phone call or congratulations note. We have since learnt that several other friends who bought houses received lots of communication from their agents prior to settlement and all offered pre-inspections, and received gift baskets when they moved in to say congratulations. None of this we received. As first home buyers with little knowledge on home buying, the support we didn’t receive during settlement was very much needed. What was meant to be a very exciting day felt tainted and stressful. Would not recommend.

