Sue's profile

Sue's reviews

  5  
Sue has 144 reviewsacross 10 different locations, showing 12.
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Sue's qualities as told by our client reviews: reliable, honest, responsive, friendly, supportive, clear communication, local expert.
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Seller review
Excellent service from Owen Roberts and Sue Matete
almost 5 years ago
Excellent service from Owen Roberts and Sue Matete

I had always said that I'd use Sue when the time came for me to sell our Wattle Downs house, as she always stood out within the area. Then came team Owen & Sue! They guided us in a very professional manner through: - Expert advise and information during the appraisal process - Preparing the property to ensure the presentation was first class - Hard work was put into the photography & video sessions, working though heavy rain and unfavourable conditions - Finalising a very attractive online ad/listing of our property - Regular updates on buyer enquiries, including intel on what the market was doing and sales within the area - Coordinating safe viewings under Level-3 restriction, ensuring that we maximised the limited opportunities available. - Very helpful advice and guidance on the auction process, including where to set the reserve and how to manage the process when called upon Very glad that we reached our target price and the settlement date works perfectly for our next move. Most importantly, we felt very safe in their hands, even adding the personal touch of keeping me hopeful despite being downbeat by the lockdown restrictions. In summary - not just good agents, but also wonderful team to work with. Only downside is that we're leaving Auckland, taking away any chance of working with you when the time comes to sell our next property. Thanks, to the A-team!

Seller review
Fantastic Selling Experience
almost 5 years ago
Fantastic Selling Experience

Deciding to sell our home of 20+ years had us on an emotional rollercoaster, particularly when we were trying to find an agent we were comfortable to list with when we weren't sure whether we were doing the right thing by selling. At our first meeting with Sue and Owen we were really unsure with where our house sat in the market. They guided us through the process, showed us what other homes were doing in our area and walked through our home with us, at our request, to offer suggestions on what we could do to get a better price at the auction. They gave us the confidence to list with them. The encouraging texts from Sue when she saw what work we had done and the feeling that Sue and Owen were proud to be showing our home really encouraged us and helped us get the result we got. We can't thank Sue and Owen enough, we built a fantastic rapport with them and they were the right people to celebrate with immediately after our house sold. We can highly recommend Sue and Owen, they turned what was potentially a stressful experience into an enjoyable one. Kind regards Fiona and Rex

Seller review
Brilliant guide through the Real Estate world
almost 5 years ago
Brilliant guide through the Real Estate world

Sue and Owen came in and helped us achieve an excellent result in selling our home. We needed a fast sale and they made everything super clear, simple to understand and never made us feel like anything was too much trouble. I have no hesitation in recommending them for the sale of your biggest asset; your home. Thanks to Sue and Owen for all their recommendations and assistance to get us over the line…! We were delighted with the result.

Seller review
Trustworthy
almost 5 years ago
Trustworthy

Sue and Owen knew the potential value of the property and how to market it

Seller review
Very professional and honest
over 5 years ago
Very professional and honest

We both found Sue Matete and Owen Roberts very professional and honest with the marketing and auction of our property. We would like to thank them for their hard work in achieving a record price on the sale of our property.

Seller review
Very professional, understanding knowledgeable agent.
over 5 years ago
Very professional, understanding knowledgeable agent.

I cannot rate Sue highly enough. She is a very professional, kind hearted, knowledgeable person who is all ways there for any questions big or small. Her knowledge on the housing market is second to none, and her wealth in experience is extremely high. She did a fantastic job selling my home, which all her advise paid off financially at the end. I would not hesitate to use Sue again. Thank you for all your hard work you put into selling my home. I 100% would not hesitate to recommend Sue. Thank you.

Seller review
It was Excellent
over 5 years ago
It was Excellent

It is a big undertaking to sell your home, both emotionally and practically, but from the beginning we felt comfortable with Sue and Owen as they put us at ease straight away. Their experience showed through as they answered all our questions thoroughly and knowledgeably. The advice they gave us was sound and realistic. At no stage did we feel pressured into doing anything we did not see as necessary. They worked well together as a team, bouncing ideas off each other and giving different perspectives.  We felt that they had our best interests at heart and we were not "just another sale". Thank you to you both for making it an easy and pleasant experience.

Seller review
It takes a village ....
almost 6 years ago
It takes a village ....

Sue Matete and Owen Roberts are truly exceptional. Exceptional agents and exceptional people. They worked with us as a team, gave great guidance and support, knew lots of local tradespeople and developed a fantastic strategy which leveraged the entire Barfoot and Thompson network - resulting in (apparently a street record!) result of $150k above CV (nearly 19%); something we never thought was possible for our modest (but perfectly formed) 158m2 property! Would I recommend them? In a heartbeat!

Seller review
Professional, warm and personable, area expert, worked smart to get us the best outcome
almost 6 years ago
Professional, warm and personable, area expert, worked smart to get us the best outcome

When we recently decided to put our house in Wattle Downs on the market, only one name came to mind - Sue Matete (and Owen Roberts). Not only because they are local and know the area like the back of their hand but also because they came across as someone very personable and professional. We happily discovered that Sue and Owen are a great tag team who from the start gave us utmost confidence in their knowledge and integrity. We were very impressed with their hard and smart work which fetched a great price for our property. Throughout the process, both Sue and Owen kept us informed, provided excellent advice and a level of professional service that far exceeded our expectations. Deciding to go with them was the best decision we made and we recommend them very highly.

Seller review
Great service, Exceeded my expectations!!!
almost 6 years ago
Great service, Exceeded my expectations!!!

Sue and Owen Roberts over delivered on their promise. This is the 2nd time I got to deal with these two super agents. I was so impressed with how well they handled the purchase of my house and how much help I received from them during the process that I decided to let them sell the house when I was ready to upgrade. Not only did they do a great job in marketing during a difficult time and achieving a record price but they even assisted me in finding a new place. I would certainly recommend these agents to anyone trying to sell their house.

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