Highly recommended, Sold multiple houses for us and does a great job

We first met Richard while purchasing our rental property and were immediately impressed by his honesty and prompt communication. He kept us well-informed throughout the process, making us feel like we were his only clients. A couple of years later, when we decided to sell our home, Richard once again exceeded our expectations. From the initial phone call, his professionalism and the efficiency of his team led to an exceptional outcome in a very short time frame. Richard is a clear and transparent communicator who follows through on his promises in a timely manner. Compared to other agents we've worked with, Richard truly stands out. His genuine interest in our needs and commitment to achieving the best possible outcome for us were remarkable. We can't thank Richard and his team enough for their outstanding service.

Kelsey Hartles was great from the moment we met her at the open home all the way through making an offer and going unconditional. She was very quick with communication and guided us through the whole process so it didn't feel difficult to do anything even though we hadn't gone through the process before. Highly recommend Kelsey as an agent!

If you are thinking about selling your house, we recommend that you look no further than Richard Hartles and his team. We first met Richard and the team from Lugtons at the start of the year when he sold our parents’ home in Rototuna North. That was such a smooth, pain-free experience with a great result, so it was a no-brainer for us to once again call on the expertise of Richard and the team to help us sell our house in Fairview Downs. Richard is an outstanding agent. He is very calm and patient, and explains everything thoroughly. He makes you feel like he has all the time in the world, although we know that he’s a very busy man! He is professional, but friendly at the same time, and he has a great sense of humour. We felt fully supported by Richard and the team who provide an excellent wraparound service. We had the guidance of Lisa with the marketing of the property, and she also provided valuable advice on staging; Amber and Simon with excellent sales support; and very importantly Kelsey, who ran the open homes and found our buyers. The time from prepping the house for photos through to signing a contract became unexpectedly more stressful when we had a family bereavement. However, the team continued to support us well through every stage. We ended up with nine groups through our first open home, and from that, there were two prospective buyers, so we were in a multi-offer situation. Richard presented the offers to us, and he must have enjoyed seeing our jaws drop that night! Both offers were over asking price, so everyone’s hard work in getting ready for the campaign really paid off. Richard and the team removed any hurdles from the selling process and achieved a result beyond what we had imagined was possible. We wholeheartedly recommend this team from Lugtons to sell your house, and to provide you with the best possible result. We are so grateful and will be singing their praises for a very long time! Thank you all so much!

We recently had the pleasure of working with Richard to sell our home, and we couldn't be more impressed with the entire process. From the first meeting to the final closing, he demonstrated exceptional professionalism and expertise. We highly recommend Richard to anyone looking to sell their home. He went above and beyond to ensure our satisfaction, and we are grateful for his hard work and dedication.

Richard came with a positive recommendation from a family friend and he and his team didn’t disappoint. Communication was excellent, couldn’t fault. They made a tense process feel smooth. We are stoked with the outcome and would highly recommend to anyone selling in Hamilton.

The team created a carefully considered plan to suit our objectives and executed it flawlessly. We particularly appreciated their professionalism and industry knowledge, approachableness, and the way they kept us up to speed on every step of the journey. If you are selling a house, talk to Wei Sen and Richard.

Wei Sen, we can’t thank you and your team enough! From start to finish, you all made the process seamless and stress-free. Your clear explanations and the WhatsApp group kept us updated every step of the way, making communication easy. We appreciated your honesty in setting realistic expectations—and then exceeding them! Your team’s guidance on presentation (stamping those toliet rolls got us an extra $50k 🤣😆) and top-notch marketing attracted the right buyers, securing us a fantastic price in a tough market. Every open home was handled smoothly, with timely updates and detailed feedback, keeping us reassured. Beyond selling, you guided us through buying our new home, offering great advice, answering endless questions, and with your support, we pulled off what felt impossible: an unconditional offer on our home that enabled us to secure our dream house! The personal touches, like donuts for the kids and a thoughtful gift, showed how much you and your team genuinely care. Thank you, Wei Sen and team, for making this journey such a success—we’re truly grateful!

This is the second property we have sold with Richard and the team and they delivered the same awesome service. As an off market listing, this sale showcased the depths of the relationships and networks Richard and the team of buyers have in the Hamilton area. Thank you team for another excellent result.

Right from our first encounter, Richard put us at ease with both his easygoing nature and knowledge of the sales process. He was always ready to guide us through every step of the process and promptly kept us up to date with how things were progressing. Not only did he secure us a quick sale but he made it way less stressful than it could have been. I thoroughly recommend working with him.

We had polite and professional communication throughout the process. We always knew what the next step was. It was good having a team behind him and getting advice on how to present our home. We sold quicker than we expected to in the current market.

This is our 3rd time that we have used Richard and the team to sell our homes . Richard had our house sold under the hammer within 13 days. He is great with keeping us up to date with the whole process. Richard has great knowledge around the real estate industry. Very easy to get along with and very professional in what he does. I would recommend Richard and the team for anyone wanting to buy or sell their property.