The Rent House (The Rent House Ltd)

Pat is a passionate property aficionado and investor, having bought his first investment property in Auckland at the age of 21. An engineer by qualification, Pat jumped into the world of real estate at a very early age, and has completed several residential developments and property trades. Pat noticed a major gap in the market when he switched over property managers several times but still could never find a property manager who understood the mentality of investors and their needs. As a result, Pat established The Rent House in 2018 and there has been no looking back ever since. "Good property management can be the difference between a stressful, unprofitable, stagnant portfolio and a stress-free, high-growth profitable portfolio and The Rent House is here to provide you with the latter".

Melanie is a truly dedicated professional having been in the property management industry since 2003. With a wealth of experience behind her she leads the team at The Rent House, always striving to ensure we offer a premium service and to achieve above expectation, positive results. Melanie is driven by changing the property manager stereotype and the industry. She understands the importance of customer service, communication, attention to detail and the ability to think outside the box to achieve the best outcome. When you meet with Melanie you can be sure she will be thorough and detail orientated, discussing with your the best options to maximise return, retain quality long term tenants and have a positive experience as an investor. Whether you are a first time investor or have a large property portfolio, Melanie will be able to provide you with the very best options and service. She would welcome the opportunity to have a coffee and a chat about your requirements.

Robyn is a true asset to The Rent House team having worked in the industry since 2001, with many years spent working to transform problematic and underperforming rent rolls in both New Zealand and Australia. This gives her the insight and knowledge to ensure the very best service to her Landlords. Speaking on The Rent House, Robyn says “The structure, company culture and depth of Industry experience drew me to join The Rent House. When you work with professionals, outstanding property management results are the norm.” Being a true property management professional herself, Robyn thrives on making a positive difference in people’s lives and you will find in dealing with her that she is a great communicator who will always take the time to ensure you are fully informed and involved every step of the way. Having been a Landlord herself, Robyn knows that successful investment outcomes are dependent upon selecting the best Property Manager to represent an owner’s interests. Any client who is seeking peace of mind knowing their investment is in experienced hands, will be well served to select Robyn to manage their investment property.

"Property is a great vehicle for wealth and I believe it is the best investment you can make." Hands-on experience when owning residential rentals has given Janette Hunter a solid understanding of the demands of property management. Since 2007, Janette has managed the investment portfolios of astute clients, which gives her an extensive understanding of homeowners requiring the services of Botany Harcourts. When Janette started out in the property industry she qualified as a real estate agent, which, at the time, was required to become a property manager. Janette's career path took a new turn into residential property sales but property management was where she really wanted to work. Her drive comes from seeing clients achieve success from their own investment properties and she takes her role very seriously. Every property is managed as if it were her own and Janette focuses on selecting quality tenants. With high expectations, Janette expects tenants to look after properties to her standards. She develops a rapport with property owners and tenants, which enables her to proactively monitor all aspects of her role, from property inspections and maintenance, to rent payments. Being approachable and maintaining good communication avoids problems and should there be any issues, Janette can quickly resolve the situation. Landlords determine the level of communication they require and Janette works to their individual requirements.

Jo has over 25 years of experience in Property Management and her portfolio includes properties Auckland-wide. Jo is a veteran in the property management industry and continues to enjoy the diversity of the role and of dealing with people from all walks of life. She gets great satisfaction out of matching great tenants to great properties. Jo is extremely organized, reliable and hardworking, ensuring landlords are kept informed and up to date at all times and that her tenants are treated fairly and respectfully. Working with Jo, you know you are in experienced hands that you can trust.

Experienced property manager, Kim Urquhart, has made the transition to The Rent House, and it's easy to see why. Amongst the area's leading branches in property management, Kim's expertise and relatable approach make her the perfect fit. Previously a top performer, there's not much you could teach Kim about property management. Having spent over two decades in all aspects of the field; from accounts through to management, she loves the challenge and complexity that her job brings. Despite that, Kim says she never stops learning and invests significant time maintaining and enhancing her professional knowledge base; including the complex and ever-changing legislation within the industry. Kim's outstanding reputation is well warranted; she can be relied upon to provide excellent customer service consistently, and she understands that protecting her client’s investment is paramount. A natural-born caretaker, Kim looks after her tenants and, in turn, they care for the homes they live in. As such, she has assisted hundreds of property investors to significantly grow their portfolios and achieved remarkable growth of her client portfolio. Kim's friendly style immediately puts you at ease; you'll feel as though you've known her for years. In keeping with her warm personality, Kim derives the most pleasure from the rapport she creates with both owners and tenants; It's an essential quality for anyone joining our team and one of Kim's top priorities.