Robyn's Experience provides the vendor confidence, Robyn's knowledge, ability to communicate in a direct uncomplicated understandable honest way creates a trust which delivers great outcomes to all parties in the transaction of house selling and purchase. Thank you for you and your team's hard work ❤️
Robyn Ellson
Lisa was very responsive, communicated clearly and had a good knowledge of the market. She was highly professional but also warm and personable.
Lisa Westerby
We loved working with Lisa, she was so helpful and positive. That was something that we really valued, it can be really stressful selling a home (especially one that we'd loved and lived in for years) and Lisa's positivity and drive was exactly the kind of support we needed to sell our first home. We had a particularly tricky set of circumstances with selling the home, we had tenants in there and we were based in Christchurch, so couldn't easily assess the property. Lisa acted as a great go-between with the tenants, getting property as presentable as possible for all the open homes. She also made herself available for us to ask questions whenever they would pop up and had great, open communication with us. We were always clear on what was happening, any feedback, and what the plan was at different stages. Super grateful for all of Lisa's help and support.
Lisa Westerby
I found Lisa's communication style unhelpful and at times immensely irritating. Speak less, know more. In my first encounter I was encouraged to put in a formal offer, even though I knew it was very very unlikely to succeed. My offer was used by Lisa to make another buyer's offer look good. ie: used as leverage. Fair enough. When Lisa rang and said that the vendors of a 2nd place I had put an offer in on were willing to now negotiate lower, I used the opportunity to try and get another apartment in the same complex for the same agreed value. When, as a courtesy, I informed Lisa of this she started babbling, almost hysterical. I asked her to leave it for 3 or 4 hours. She couldn't and kept spouting nonsensical rubbish. It took me 3 goes to get her to hang up. In short, I was simply doing what she had already done to me... used the situation as leverage. My offer was conditional on my viewing the place. The tenants in it were not expecting us so we had to wait while they left. The place was a complete tip and it was impossible to actually get an idea of the place. There was stuff everywhere. When I tried to set up the pre purchase inspection, Lisa first said I had to go through the lawyer, then, said it might be Anzac day (weeks earlier then April 25) W-h-a-t?? I could hear someone in the office trying to correct her. The place was left dirty and with faults. But the Vendor's lawyer wouldn't budge on anything because that's how it had been. How do you see anything when its a complete tip? I think showing a place in that state is unprofessional and quite frankly, I'm really annoyed at the way it was all handled.
Lisa Westerby
Lisa was fantastic to work with. She brings great energy to the whole process. Communication was excellent from start to finish, friendly but straight to the point which we really appreciated. She has great market knowledge across a range of properties, from smaller townhouses through to larger homes, which gave us good confidence in her advice. Her partner Monty was also great to deal with. They make a strong team and complement each other well with different negotiation styles. Highly recommend Lisa to anyone looking for a dedicated, knowledgeable, and easy to work with real estate agent.
Lisa Westerby
Lisa is a fantastic bundle of energy and positivity with exceptional communication skills and the ability to have the hard conversations when needed. She provided support and strong experience to talk through key decisions and is a consummate professional. Lisa has excellent negotiation and problem solving skills and I couldn’t have got through this process without her.
Lisa Westerby
Mike and James were both straightforward and easy to deal with, providing us with the information we needed at the right time. Mike went above and beyond to address the issues with our windows, even reaching out to the original builder to get them resolved. We really appreciated his clear and direct communication style. James has strong relationships with buyers and consistently provided helpful updates on how things were progressing, along with clear insights into current market conditions. Together, they made the whole process smooth, transparent, and well-informed.
Team Mike Robson
We are so happy we engaged Shaun Vaughan and Sarah Robson to sell our house. We chose them because we were impressed by their enthusiasm for the house and the value it represents and because we liked them. We couldn’t have made a better choice – they made a point of researching and really engaging with the eco features of our house; they were flexible on the marketing options and their vendor survey for buyers was a simple but effective point of difference. They kept us well informed about the outcome of open homes and were always responsive and patient with questions. They never pressured us to make decisions, even when those decisions (like a pre-auction offer) were in their best interests. All in all, we felt totally supported and as if we were their priority. Their appraisal was generous, and we kept our expectations tempered, but it’s testament to their hard work, professionalism, and commitment that the house not only sold in a little over two weeks but got near the top end of their appraisal. We wouldn’t hesitate to recommend them!
Team Mike Robson
Lisa is a great communicator, and very hard working. She kept in touch with me through every phase of my house sale and worked with me on open home times to reach the market. When the home didn’t sell at market she came up with strategies to get parties to commit and secured a sale.
Lisa Westerby
Excellent communication, negotiation skills and market knowledge happy with her assistance through this purchase.
Lisa Westerby
The follow up to each open home was extremely professional and thorough. We knew exactly what the market sample was telling us and what the sales issues were. The pre-sale advice regarding property presentation and display was excellent.
Team Mike Robson
Market knowledge, development of biggest potential market to achieve better results.
Team Mike Robson
