Initially, Dillon communicated well and was enthusiastic about selling my property. However, as the sale became more challenging, I felt his motivation and engagement declined. I often found myself suggesting strategies and driving the process more than expected. When I raised concerns, his responses sometimes felt defensive rather than solution-focused. Once an offer was made, I felt the process was not clearly explained and had to research the steps myself. Being told I should have already known what was required felt belittling and raised concerns around accountability. I was also disappointed with the negotiation, as I felt securing the sale became more important than achieving the best outcome for me as the seller. There were repeated practical issues, including lights being left on, the property being left unlocked once, and inconsistent open-home times between his listing page and Trade Me causing confusion for potential buyers and myself and people turning up at the wrong times. I found it notable that Dillon sought feedback from the buyers but not from me as the seller. I also discovered afterwards that information that should have been communicated to the buyers had not been shared. This was disappointing and made me question the value of having an agent if important communication is not adequately managed. I do not believe Dillon is a bad agent, but I found his focus and engagement less consistent when the sale became challenging. Overall, I was disappointed and did not consistently feel that my interests were being represented.
Dillon Albers
