Blair and his team were professional throughout the process, keeping us well informed. They knew the market well and were able to secure us a result promptly compared to other homes in the area. They took the time to explain the process to us as first time sellers which was beneficial and made the process smooth.
Blair, Kristina and the whole from Team Pointon Lodge Real Estate were absolutely exceptional to work with. From start to finish they were professional, knowledgeable, and incredibly supportive. They communicated clearly, kept me well informed, and I always felt like they genuinely cared about getting the best outcome for me. This was the first home I have sold and I needed a lot of guidance and help throughout, I couldn’t recommend them more highly, just Superstars!
Melissa has great communication skills and kept us in the loop at each stage of the process. She conducted everything very professionally, in her friendly approachable manner.
Rich and Alice worked hard to sell our home. Despite a few setbacks and difficulties they communicated well and got us a really good result. Highly recommended.
Very professional. Great communication with a good market knowledge and plan to match.
Our search for a meaningful architectural home in late 2025 unexpectedly led us to one of the most exceptional real estate teams we’ve ever met, My wife Nadine and I were looking for something special in Hamilton. During an open home we met Melissa, and although that property wasn’t right for us, speaking with her left a lasting impression. She was warm, genuine, far more focused on understanding us than pushing a sale. That authenticity made us instantly question whether our then agent was truly serving us. Even though she didn’t sell us a home, we knew she needed to represent ours whether she liked it or not. Our home is special, full of character, built with our own effort, and the foundation of our family’s story. We needed someone who could recognise and communicate its heart. When Melissa introduced us to Richard, (Principle Hartles), we knew we had the perfect duo. Their complementary strengths were obvious from the start. We emphasised communication, and they delivered clear, honest, detailed updates throughout. Their social media presence was exceptional, and in the first 24 hours we had more views than three months with our previous agent. They listened, really listened! Every story and detail mattered. They insisted on capturing our home perfectly with the right photographer, the right light, the right angles, and a video that reflected exactly how we saw it. Selling a home is stressful, but we asked them to have fun with it and they did and so did we, a stressless process. Their enthusiasm was contagious, their professionalism unwavering, and their dedication exceptional. Melissa and Richard are the most committed, passionate, heart driven agents we have ever worked with. If you are considering them, you will not find a better team, you will not find people more invested in your success, and you will never regret choosing them. They delivered an outstanding campaign and the perfect result. We cannot recommend them highly enough!
Richard Hartles & team was excellent to work with throughout the entire process of selling our home. He was professional, knowledgeable, and always responsive to our questions. Richard gave clear guidance, handled everything smoothly, and made what could have been a stressful experience feel easy. We were very happy with the outcome and would absolutely recommend Richard Hartles & team to anyone looking to sell their home. A truly # 1 outstanding Lugtons team in Hamilton. Simon who was incredibly helpful and supportive with the reserve setup. Really nice and humble person.
Throughout the process of selling our property we were well informed and rather than look for feedback, it was communicated on a regular basis. Ideas on ways forward were well discussed and the input from Richard and the team was informed and added value. Our ideas and expectations were well accepted and modified into the overall strategy. Having a small and effective team was a better process than dealing with one agent. Market knowledge, professionalism and a regular communication from a range of angles made a refreshing experience.
Working with Kristina Emson on the marketing and sale of my flat was an exceptionally positive experience from start to finish. Kristina approached the entire process with professionalism, energy, and a clear understanding of both the local market and my personal needs. What stood out most was her genuine commitment; she didn’t just list the property; she championed it. Kristina communicated clearly at every step, ensuring I was informed, prepared, and confident in each decision. Her marketing strategy was thoughtful and effective, presenting the flat in a way that highlighted its strengths and maximised interest. Throughout the process, Kristina demonstrated integrity, reliability, and a level of care that went well beyond expectation. She balanced honest advice with an unwavering focus on achieving the best possible outcome. The result was a smooth, stress-free sale, handled efficiently, confidently, and with genuine pride in her work. I would not hesitate to recommend Kristina Emson to anyone looking for an agent who is hardworking, trustworthy, and exceptionally skilled. She made the entire experience straightforward and rewarding, and I am deeply appreciative of her dedication and professionalism.
We want to express our sincere appreciation to Richard and his team for the professional way they went about the selling of our house. Richard was forever positive that the right buyer would come along and buy our house. Communication was excellent right from the start and the whole way through. Richard always went above and beyond our expectations. A big "thank you" to both Hugo and Jono for the time and effort they put into running Open Homes and the excellent feedback they gave for each one. We are so pleased we chose Lugton's and more so that it was Richard and his team that we put our trust in.
The team were very professional throughout. From first contact all the way through to offers and that final notification of being unconditional. They worked hard in the background to continue to bring quality serious buyers through our home. Would highly recommend them for anyone looking in the Hamilton area.
