Melissa is incredible. She was always willing to put in hard work and hours for both buying and selling processes for us, including being always available to contact her and happy to spend time discussing complicated decisions with us. She shared her knowledge and expertise with honesty and was respectful of our decision-making. She has an eye for detail and helped us present our property in the best way, leading to a rapid sale and a great outcome. We have bought with her support before, years ago, and will certainly work with Melissa for any future purchases.

​Excellent professional service! The team was highly responsive and communicative from start to finish. We especially loved that they always respected our choices without any pressure. We are so happy with the result and grateful for their hard work.

Throughout the sale of our house Kristina was easy to work with and made the experience simple by being communicative about where we were sitting and how it was going . We highly recommend

After my first experience working with Weisen and his team I was sold and knew they'd be my first choice everytime. Fast forward to 2026 when I wanted to sell again they were my first and only call. The team were amazing once again and this time I had the pleasure of working alongside Richard Hartles. I experienced excellent communication, professionalism that was a priority, a marketing plan that was tailored to my needs and showcased my home beautifully and a process that was stress free and well planned with a great result. Sold! Thanks Richard and team, outstanding once again. I appreciate your help and would thoroughly recommend you guys to everyone!

Richard is a great communicator, doesn’t beat around the bush, knows the market well and does a great job at taking a property to market. Richard’s team went the extra mile to help out with getting the property ready for market including the likes of staging furniture coordination. They are our go to agents in Hamilton.

We recently sold our investment property with Richard Hartles from Lugtons and couldn't have been happier with the experience. The property was vacant, and while we had staged it and done everything we could to present it well, we were selling in what felt like a fairly average market. Having Richard alongside us made a real difference. He provided sound advice from the beginning, put together a clear and effective plan, and guided us through the process with confidence and professionalism. What stood out most was Richard's communication. He kept us well informed every step of the way, provided timely feedback, and was always available to answer questions and offer guidance. We genuinely felt that he was invested in achieving the best possible outcome for us. Selling an investment property can be challenging, but Richard made the process straightforward and stress-free. We really valued his expertise, honesty, and partnership, and would have no hesitation recommending him to anyone looking to sell their property.

I first met Richie five years ago when he visited my home to complete an appraisal and discuss my options. I was very impressed by the professionalism, friendly manner and honesty shown. I felt comfortable and did not feel pressured. This made my decision that when I was ready to sell my home, Richie and the team would be my first choice. Five years later, I listed my home with Richie, Hugo and their team. From start to finish the process was seamless. Their communication, attention to detail and well-executed marketing campaign gave me complete confidence and resulted in a successful sale of my home. I would not hesitate to recommend Richie, Hugo and their team to anyone looking to sell their home. They truly delivered on both service and results.

The team were all over it from the get go. They spend the time to understand the small details that matter. Would recommend!

A great team to work with—kind, respectful, and excellent communicators. They made everything flow smoothly. Highly recommended.

Understanding but sould have communicated the process of sale as it was my first time.

Blair is always good to deal with

Rich was such a great agent. We had a few issues with a previous agent from another agency, and when we approached Rich and asked him to take on the listing, he stepped up in every way. Communication was perfect, we felt like we were always informed of what was going on and always in a timely manner. When knew the house was in a safe pair of hands with the team for open homes, he listened and took on board what we thought were the best selling features. If you are looking for an agent to sell your home, I would 1000% reccommend Rich and his team.