We first met Richard while purchasing our rental property and were immediately impressed by his honesty and prompt communication. He kept us well-informed throughout the process, making us feel like we were his only clients. A couple of years later, when we decided to sell our home, Richard once again exceeded our expectations. From the initial phone call, his professionalism and the efficiency of his team led to an exceptional outcome in a very short time frame. Richard is a clear and transparent communicator who follows through on his promises in a timely manner. Compared to other agents we've worked with, Richard truly stands out. His genuine interest in our needs and commitment to achieving the best possible outcome for us were remarkable. We can't thank Richard and his team enough for their outstanding service.

Kelsey Hartles was great from the moment we met her at the open home all the way through making an offer and going unconditional. She was very quick with communication and guided us through the whole process so it didn't feel difficult to do anything even though we hadn't gone through the process before. Highly recommend Kelsey as an agent!

If you are thinking about selling your house, we recommend that you look no further than Richard Hartles and his team. We first met Richard and the team from Lugtons at the start of the year when he sold our parents’ home in Rototuna North. That was such a smooth, pain-free experience with a great result, so it was a no-brainer for us to once again call on the expertise of Richard and the team to help us sell our house in Fairview Downs. Richard is an outstanding agent. He is very calm and patient, and explains everything thoroughly. He makes you feel like he has all the time in the world, although we know that he’s a very busy man! He is professional, but friendly at the same time, and he has a great sense of humour. We felt fully supported by Richard and the team who provide an excellent wraparound service. We had the guidance of Lisa with the marketing of the property, and she also provided valuable advice on staging; Amber and Simon with excellent sales support; and very importantly Kelsey, who ran the open homes and found our buyers. The time from prepping the house for photos through to signing a contract became unexpectedly more stressful when we had a family bereavement. However, the team continued to support us well through every stage. We ended up with nine groups through our first open home, and from that, there were two prospective buyers, so we were in a multi-offer situation. Richard presented the offers to us, and he must have enjoyed seeing our jaws drop that night! Both offers were over asking price, so everyone’s hard work in getting ready for the campaign really paid off. Richard and the team removed any hurdles from the selling process and achieved a result beyond what we had imagined was possible. We wholeheartedly recommend this team from Lugtons to sell your house, and to provide you with the best possible result. We are so grateful and will be singing their praises for a very long time! Thank you all so much!

Team Blair Pointon was a dream to work with. Throughout the process, from the initial appraisal right through to the property going unconditional the support and communication was excellent. The agents and administrative staff were all helpful, quick to respond to queries and used their initiative to support me, as the seller. The use of a group chat helped everyone know what was going on at all times. For me, the process was smooth sailing. The marketing was well executed, the photos and video were of a high quality; alongside knowledgable and friendly agents l was able to sell over a short timeframe, which certainly reduced the stress! Post sales, the excellent communication has continued and the team are now supporting my family to find the perfect property for the next chapter of our lives.

Blair and Kristina are a fantastic team to work with when selling your house. Their market knowledge is impressive, and they guide you through the process with professionalism. Communication is excellent, and they keep you informed. We are very satisfied with the outcome and highly recommend Blair and his team.

Selling our home was always going to be very emotive so finding someone who could manage this for us from a distance, as we are in Melbourne, was crucial. A personal friend who is a builder recommended Blair and his words were "Blair is great & trustworthy plus he's surrounded with a great team". Based on this we contacted Blair and both Blair & Kristina were awesome. Shout out too for Ann who has also been in regular contact around other detail & follow up post sale. Excellent communication, fantastic local knowledge of the market and well executed follow up on every step. Finding we had compliance issues along the way was incredibly stressful but with Blair & Kristina's help we this navigated successfully and sold the house at auction which was the goal. I would highly recommend the services of the team and can back up my friends initial comments - Blair is definitely a great contact and trustworthy and 100% surrounded by a fantastic team who all played a part in helping us along the way. Thank you!

We recently had the pleasure of working with Richard to sell our home, and we couldn't be more impressed with the entire process. From the first meeting to the final closing, he demonstrated exceptional professionalism and expertise. We highly recommend Richard to anyone looking to sell their home. He went above and beyond to ensure our satisfaction, and we are grateful for his hard work and dedication.

Team Blair Pointon really blew us away with how professional and friendly they were! Not only did they get us a great price for our home but we felt the advice provided to us along the way was 10/10! I would recommend Blair, Kristina and the team to anyone considering selling their home. Thanks again, James, Mel and the family.

Richard came with a positive recommendation from a family friend and he and his team didn’t disappoint. Communication was excellent, couldn’t fault. They made a tense process feel smooth. We are stoked with the outcome and would highly recommend to anyone selling in Hamilton.

The team created a carefully considered plan to suit our objectives and executed it flawlessly. We particularly appreciated their professionalism and industry knowledge, approachableness, and the way they kept us up to speed on every step of the journey. If you are selling a house, talk to Wei Sen and Richard.

Wei Sen, we can’t thank you and your team enough! From start to finish, you all made the process seamless and stress-free. Your clear explanations and the WhatsApp group kept us updated every step of the way, making communication easy. We appreciated your honesty in setting realistic expectations—and then exceeding them! Your team’s guidance on presentation (stamping those toliet rolls got us an extra $50k 🤣😆) and top-notch marketing attracted the right buyers, securing us a fantastic price in a tough market. Every open home was handled smoothly, with timely updates and detailed feedback, keeping us reassured. Beyond selling, you guided us through buying our new home, offering great advice, answering endless questions, and with your support, we pulled off what felt impossible: an unconditional offer on our home that enabled us to secure our dream house! The personal touches, like donuts for the kids and a thoughtful gift, showed how much you and your team genuinely care. Thank you, Wei Sen and team, for making this journey such a success—we’re truly grateful!

This is the second property we have sold with Richard and the team and they delivered the same awesome service. As an off market listing, this sale showcased the depths of the relationships and networks Richard and the team of buyers have in the Hamilton area. Thank you team for another excellent result.