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Our reviews

  4.9  
960 reviewsacross 50 different locations, showing 12.
Our qualities as told by our client reviews: well-prepared, honest, supportive, responsive, friendly, local expert, clear communication.
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Buyer review
5 star experience
2 months ago
5 star experience

Shane and Ben are incredible to deal with, they make the purchase experience incredibly simple. Communication is second to none, the entire purchasing process is streamlined and very straightforward. No request is too much. I would highly recommend Shane if you’re looking to purchase or sell in Whangarei. You won’t be disappointed. Thanks again Shane, look forward to doing business again in future.

Shane Burns

Shane Burns

  5   (89 reviews)
Buyer review
A smooth, stress-free experience with excellent communication and genuine support.
2 months ago
A smooth, stress-free experience with excellent communication and genuine support.

Working with you throughout the purchase of was a great experience. You were professional,approachable, and always kept me well-informed at every stage of the process. Your guidance and prompt communication made everything smooth and much less stressful. I truly appreciate your support and dedication in helping me secure the property.

Tracy Bucknell

Tracy Bucknell

  4.9   (77 reviews)
Buyer review
Warm and professional
2 months ago
Warm and professional

Shane was enthusiastic, warm, welcoming, knowledgeable and professional. It was really comforting having someone who was not pushy. We enjoyed working with him.

Shane Burns

Shane Burns

  5   (89 reviews)
Seller review
Friendly and professional, made a potentially stressful experience almost enjoyable.
2 months ago
Friendly and professional, made a potentially stressful experience almost enjoyable.

Excellent communication, kept up to date with regular updates. Style, approachable and friendly but also very professional. Carina and Craig are a wonderful team who complement each other so well. Market knowledge, they are very aware of our location and even our house. That understanding I’m sure would have helped significantly in the way they described to perspective buyers.

Carina Venter

Carina Venter

  4.9   (47 reviews)
Seller review
 I've enlisted Kim for property transactions which has been more than satisfactory.
2 months ago
I've enlisted Kim for property transactions which has been more than satisfactory.

Kim knows her way around the property market extremely well, she has a the ability to navigate and find a good result even if the market dictates a difficult scenario. I found Kim's communication very good with clear updates and ideas as the transaction progresses. I would highly recommend her for any real estate sale or purchase and/or just looking for good advise.

Kim Boyd

Kim Boyd

  5   (85 reviews)
Seller review
Friendly and helpful at explaining the process.
2 months ago
Friendly and helpful at explaining the process.

Kept in touch and good at explaining the marketing process. Worked well with us in sorting out a legal matter. Friendly and supportive.

Warren Plaisted

Warren Plaisted

  4.9   (11 reviews)
Seller review
Something potentially very stressful was managed so well.
2 months ago
Something potentially very stressful was managed so well.

From the onset Chyna gave us the feeling we were in good hands with her polite disposition and her knowledge of the market. Her appreciation for the fact that we were selling our mother's house after she had passed was compassionate and caring. Her communication over all areas of the sale was clear and direct especially around negotiation time, giving us the utmost confidence in her. The qualities that stood out most was her presentation and professionalism. We wish Chyna only good things in a tough industry and every success for the future. Julie Quirk and Bev Maconaghie

Chyna Ward

Chyna Ward

  5   (16 reviews)
Seller review
Execeptional, knowledgeable, thoughtful agent
2 months ago
Execeptional, knowledgeable, thoughtful agent

We are incredibly grateful and thankful for the amazing support and guidance we received from Tracy. From start to finish she went above and beyond to make the entire process smooth, stress-free, and enjoyable. Tracy’s professionalism, dedication and genuine care truly stood out. She was always available to answer our questions and kept us informed every step of the way. We had quite an emotional attachment to the house with it being our first family home of 8 years and we couldn’t be happier with the outcome, especially the price being a street record! We would highly recommend Tracy to anyone buying or selling and feel so lucky to have had such a hardworking and trustworthy agent by our side.

Tracy Dawson

Tracy Dawson

  4.8   (26 reviews)
Seller review
Erin has been very helpful and has good insights  for selling property  in a tricky market.
2 months ago
Erin has been very helpful and has good insights for selling property in a tricky market.

I found Erin to have very good knowledge of the current market for purchasing and selling a property. If things didn't always go to plan (as is sometimes the case) there was always a favourable plan B. Erin has a very calm and focused approach with continual feedback that I found gets results.

Erin Farrow

Erin Farrow

  5   (10 reviews)
Seller review
Clear, communicative and engaged, instrumental in achieving our auction-day sale in a tough market.
2 months ago
Clear, communicative and engaged, instrumental in achieving our auction-day sale in a tough market.

Renee was exceptional from the outset. As first-time sellers, we were navigating an unfamiliar process, and her communication was clear, open and consistent throughout. She explained each stage, kept us informed, responded promptly, and made sure we understood both the process and our role in it. Her market knowledge, particularly around lifestyle property in a difficult market, was invaluable, and her negotiation skills and auction strategy were instrumental in achieving a sale at our reserve on auction day. What made her stand out was not just her professionalism, but how well she understood us and the unique qualities of our property, and how effectively she communicated that to buyers. We felt supported, well represented, and would highly recommend her.

Renee Willis

Renee Willis

  4.9   (44 reviews)
Seller review
Top Tier!
2 months ago
Top Tier!

Heather was everything you could ask for plus more!!! Easy to get along with, attentive, great communicator and knowledgeable! She worked so hard from day 1 and believed in more than what we did, she truely knows her stuff! We are so grateful! 🫶🏽

Heather Jameson

Heather Jameson

  4.9   (56 reviews)
Buyer review
Approachable, knowledgeable, and supportive—great referrals and clear guidance throughout.
2 months ago
Approachable, knowledgeable, and supportive—great referrals and clear guidance throughout.

Working with Tracy was an outstanding experience from start to finish. Her communication style was one of her biggest strengths—she was always approachable, easy to talk to, and made sure I felt comfortable asking any questions along the way. She explained everything clearly and kept me informed at every stage, which made the process far less stressful. Her market knowledge was evident throughout. She provided helpful insights, guided me through my options, and ensured I understood key details before making decisions. I always felt like I was in capable hands. When it came to negotiation, she was proactive and supportive, helping to navigate discussions smoothly and confidently. She worked collaboratively with all parties involved, including other professionals, to keep everything on track and resolve any issues quickly. Her professionalism really stood out. She went above and beyond by connecting me with trusted referrals—from building inspectors to builders—and was always willing to discuss details with them to make sure everything aligned. Overall, she made the entire experience seamless and reassuring. I would highly recommend her to anyone looking for a knowledgeable, well-connected, and genuinely supportive realtor.

Tracy Bucknell

Tracy Bucknell

  4.9   (77 reviews)
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Harcourts Whangarei (Optimize Realty Ltd)
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