Totally focused on the job of customer service He could find buyers when others could not Fantastic people skills , always available with prompt answers Would not hesitate to use his team again
Diego Traglia
First-time sellers so a little uneasy going into it, not sure what to expect, but Diego (and team) put us at ease throughout. Lots of communication and options explained to us through the process. Really happy with the end outcome and how everything went, in a challenging market.
Diego Traglia
I cannot express enough appreciation for Diego's hard work and the outstanding service he and his team provided. His genuine passion for his work and commitment to client satisfaction! He made us feel valued and understood throughout the entire process. I would wholeheartedly recommend Diegos expertise and the exceptional support of his team, they made the whole process so easy! I cant thank you enough Diego :-)
Diego Traglia
We found Team Diego very professional yet personable and always positive. Excellent communication throughout and held frequent strategy meetings – but above all – sold our house in a flat and difficult market. Gratefully, Vern and Jill Warren
Diego Traglia
Wayne was a pleasure to work with, going above and beyond to make our first home purchase as smooth as possible. Thanks so much Wayne!
Wayne Zhao
Working with Hongyan was the quickest experience we have ever dealt with. As first-time home buyers Hongyan answered all our questions and was very informative in guiding us on what to do etc. She helped us a lot and we thank her for all her patience during the buying of our home, we were always greeted with the biggest of smiles, she is friendly to approach, and always asked about our family if they couldnt make the viewings, and tried to arrange that everyone could do a viewing at the Appropriate times. Thankyou, we are loving our own home!!!
Hongyan Lu
Hongyan’s professionalism, patience & experienced market knowledge helped us secure our first home. We are grateful for Hongyan’s enthusiasm, trustworthiness, and hardworking mannerism as she took all the stress away from seeking understanding & clarity with real estate lingo, & legal jargon, allowing us to enjoy the journey as first home buyers. Hongyan’s passion & dedication in providing superior customer service is certainly above the rest.
Hongyan Lu
From day one Hongyan has been the best choice for us. She imparts her knowledge in a professional and thoughtful manner. She hears what we have to say, but listens as well so we have been able to achieve what we set out to. Hongyan sold our home during the market downturn and was very honest from the outset regarding price and projected outcomes. She kept us informed with current updated market trends and how our house was tracking. We had many questions and with her considerable market knowledge she was able to answer these in a timely manner regardless of what time we had queries. There was never any undue pressure or cause for anxiety as she was very reassuring. She always drew the crowds with all her open homes and sold our home within 21 days of marketing. We would strongly recommend Hongyan to anyone who is wanting to sell their home, she is a valuable asset to her company. Many thanks to you Hongyan. You are very good at what you do.
Hongyan Lu
I know Wayne many years, he always patient, helpful, honest and working hard. I really appreciate his team work during this hard time. Thank you Wayne
Wayne Zhao
I made the right decision after taking 3 appraisals on my property to go ahead with Diego and team falling into the SOLD bracket within a month. Very approachable anytime. Impressed with the super quick service - and I mean it! Great communication with Diego and team (I dealt with Pari and Melissa). His knowledge on the area and market is wide and you wont miss a detail. His advice and constant updates made me say this - 'Diego is like a nuclear bomb - attacks as soon as you sign in with him!' :)
Diego Traglia
I am a single parent of 2 boys who have lived in the family home for 18 years. Due to relationship breakdown, we were force to sell family home. This is and was a very emotional and stressful time. Hongyan worked on a plan with me to sell the family home. She supported me when I broke down crying on the floor. She not only helped me sell my home via Auction in 3 weeks. She worked before and after business hours with me to sort out paper work, offers, marketing info, reporting about stats for marketing property. She is truly dedicated to getting the right outcome for her client. She has been mindful in terms of how this has impacted my children. So no matter what the situation is for selling your home, Hongyan and her team would make every effort to make you feel comfortable and support and confidant the job will be done. Thank you
Hongyan Lu
Steve was recommended to us by the relative of one of his previous clients. His knowledge and suggestions impressed us, so we agreed to list with Harcourts. He organised a number of open homes and viewings which were very successfull, leading to multiple offers, eventually resulting in a sale.
Steve Cotter
