Chris and his team catered to all our needs and concerns with fantastic communication and response time every step of the way. I totally recommend Chris for professional manner and his knowledge of the housing market.
Great job selling our house in Karori. Was always encouraging and went the extra mile, including giving us the loan of his truck for free, and providing a handyman to do jobs we needed. to the house for free.
Chris was well-informed about the prevailing and changing state of the real estate market (both when we were buying and selling). He has a clear no-nonsense communication style. He is very pro-active in his engagements and has a strong focus on the customer's interests. When buying, he provided comprehensive and easy-access information (e.g. electronic links to an independent building inspector's report. LIM report, and information on local community services). When selling, he explained the timing of the various steps in the process, and followed this information up with further advice when that was asked for (e.g. suggestions about carpet cleaning and repair, interior cleaning, external water blasting). A particularly nice innovation and aid to good communication throughout the process was the establishment of a joint What's App chat group, so that all family members who were involved could see what was going on. I want to say that Sara Samuel was a vital part of Chris's thoroughly professional all-round performance. Chris delivered up-front pro-active engagement, while Sara provided friendly regular communication and timely prompts on all the required activities (e.g. she What's App-ed us to let us know when each site visit was finished.) If I was still a senior manger, I would seek out the 'Chris and Sara Team' to give a seminar on excellent customer service: enthusiasm/clear process/easy access to helpful advice throughout/pro-active communication (both on the end goal and the detail)/results focused/no-bullshit. Thanks guys. You got us there!
Chris Day with his colleague Sara did a great job for us. From our first meetings, through the planning and marketing stages, and finally follow up support, we could not have asked for more. They are clearly knowledgeable about the market, give attention to detail, listen to clients and act professionally. Chris was extremely generous with the benefits he offered from lending a vehicle to support our move, undertaking a small maintenance task and always having time to talk or advise. His communication was outstanding! We could not have done better.
Chris & Sara sold my mother's house (deceased estate) for me & I found them both to be of a friendly demeanour & very helpful in all manner of things related to the sale. As I live overseas their frequent communication kept me up-to-date with progress & the whole sale went smoothly. Highly recommend this team...!!
Great service from Chris with constant comms and achieved a great price for us
Right from the start Chris and Sara demonstrated that they understood the market and worked hard to get the best price. They provided a complete wrap around service from marketing strategy, advice on staging the property and sales approach.
We were impressed with Chris’ professionalism from the very first meeting and it was clear he understood the housing market very well. He is a great communicator and kept us informed throughout the entire sale process.
Knows the market situation and draw the appropriate plans to execute the sale. Helping in every aspect to prepare the house for presenting in the market.
Chris and Sarah did an excellent job of marketing our home in Karori. Everything from the photos to the final sale was professional and effective. They achieved a good price in a difficult market.
Hi, Chris immediately ‘got’ us and saw the possibilities of our house. He quietly went about organising our sale, through numerous effective and sophisticated methods. Chris provided an extremely professional team of photographers, builders and others and highly efficient back office support so the process was very smooth. The strategy was intelligent and always guided by our wishes. Chris offered viewings as often as practicable, always communicating clearly, and the Open Home process was truly seamless. Once there was genuine interest, he worked quickly to provide a win/win for our buyers and us. We are very happy with the price achieved. I agree that Chris is at the top of his game and a 10/10 agent. He is also a Karori community member with deep roots and a person with a flair for connecting the right buyers, if they’re out there, with quality homes.
To be honest, we never really trusted real estate agents and were a bit apprehensive about using one to sell our house. When we met Chris and Sarah, we liked their no b***t approach and their capacity to listen and guide us throughout the process. The team was super helpful, from arranging staging to recommending lawyers and facilitating rubbish transport! The communication was amazing and we always knew what was going on. The house was sold in 2 weeks, we are very grateful and would definitely recommend Chris and Sarah.
